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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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October 01, 2019

Great service Eduardo was great. Set me up with a loaner car. My car had a weird noise in the front end. Mechanic figured out what it was and repaired it. More

by LOUDHOUSECORP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Oct 03, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Rawan Altaher - (708) 364-2228

September 30, 2019

Service All items completed to perfection. Car was towed without damage. It was in my garage for 10 months. I had 6 surgeries on my leg. What a relief to be a More

by LAUERMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Rawan Altaher - (708) 364-2228

September 30, 2019

Recalls Everyone from the person making reservations on the phone,Tom our service advisor to the mechanics were able to fully keep us informed and up to date More

by JMLYNCH8055
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor Tom
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Tom does for Joe Rizza Ford of Orland Park and our customers. Hope to see you again soon! Sincerely, Rawan Altaher - (708) 364-2228

September 30, 2019

It was pleasant In order to get car in for service, we had to call the service manager, service department said over a week to get done, so we contacted the service m More

by KOALA58
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Rawan Altaher - (708) 364-2228

September 30, 2019

Happy Traveling thru Chicago from WI to MI, car quit. Towed to closest dealership, Rizza Ford. Jesse was polite and knowledgeable. Don't know the name of More

by hallsbnt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse in service
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rawan Altaher - (708) 364-2228

September 29, 2019

Service Awesome dealership. We have bought 5 new vehicles from Rizza in the past year. Wouldn't go anywhere else. Luke Clarizio is the best salesman we hav More

by LJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Rawan Altaher - (708) 364-2228

September 29, 2019

Inspection Back of my 2018 escape was making noise. Found sway bars needed to be replaced. Next day it was done. Great service thank you Scott More

by DCNPETE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Rawan Altaher - (708) 364-2228

September 29, 2019

Great People I bought my Ford Explorer from a different dealer which was a huge mistake. The service was terrible at the other dealer. I came back to Rizza Ford f More

by MIKEC11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche, Eduardo Rodriguez, Eric Montanez
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Rawan Altaher - (708) 364-2228

September 29, 2019

Excellent customer service The service writers ho put of there way to help others , The mechanics are top notched and go the extra mile for the customer. I cant say enough good More

by Andrew T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Rawan Altaher - (708) 364-2228

September 29, 2019

Excellent service Love working with the folks at Rizza. They really care about getting you back on the road. The service writers, Managers and techs make it all happen. More

by gmagennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the feedback! We are happy to hear about your positive experience at Joe Rizza Ford of Orland Park, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Rawan Altaher - (708) 364-2228

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