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Joe Rizza Maserati Alfa Romeo - Service Center
Orland Park, IL
65 Reviews
65 Reviews of Joe Rizza Maserati Alfa Romeo - Service Center
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October 19, 2020
I love the Service Department, all of the guys, particularly Chip Brauer are friendly, knowledgeable and precise in delivering quality service to me and has for the last 3 years!!.. particularly Chip Brauer are friendly, knowledgeable and precise in delivering quality service to me and has for the last 3 years!!.. More
by SLBOULER
Verified CustomerEmployees Worked With
Other Employees :
Josh Gabrielson, Bill Slager, Chip Brauer, Brandon Torres
Helpful October 15, 2020
Total complete satisfaction with service and attention!!! This dealership should give training classes on service to other dealerships and stores in general. Great experience that made our day. We need the This dealership should give training classes on service to other dealerships and stores in general. Great experience that made our day. We need these good feelings!! More
by JBDG7
Employees Worked With
Chip, Chip Brauer
October 07, 2020
It was my fist visit for service. Getting the appointment was easy and got one almost the next day. The associate was not wearing a mask and never tried to put one on although he was interacting with custome was easy and got one almost the next day. The associate was not wearing a mask and never tried to put one on although he was interacting with customers and coworkers. It looked to me that that was not the practice at the site. The car was not washed and never reached out to get one. I had to remind them that we had bought a plan for service. If I had forgotten I would have ended up paying $600, I would assume that would be in the car's profile. More
by RJIMEN0
Employees Worked With
Bill Slager
October 02, 2020
I was blamed for why my brand new engine wasn't firing on one of the cylinders. Clear codes and try again are the only troubleshooting steps they do it seems. one of the cylinders. Clear codes and try again are the only troubleshooting steps they do it seems. More
by JoeYaKnow
Employees Worked With
Chip Brauer
September 25, 2020
I took my vehicle for service and had to leave it for 2 days. There were no loaner vehicles available and was told that the dealership had a contract with Enterprise rental and I could get a vehicle from t days. There were no loaner vehicles available and was told that the dealership had a contract with Enterprise rental and I could get a vehicle from there. I got a rental from Enterprise and they asked for my credit card. Enterprise then instructed me to return the rental to Joe Rizza dealership when my vehicle was ready. Once the service was complete on my vehicle 2 days later, I returned the rental to Joe Rizza. A month later, I received my credit card bill with a charge of $1507.00 from Enterprise. I later learned the rental remained at Joe Rizza Maserati for 3 weeks. Ultimately, Enterprise credited my account for every day other than the 2 days that I actually had the rental. When I inquired about a refund for the amount for the 2 days of rental, I was told by Enterprise that Joe Rizza Maserati would reimburse me and the employee at Joe Rizza told me that Enterprise would issue the refund. My service occurred 11 weeks ago and I still have not received my refund. More
by ronico
Employees Worked With
Chip Brauer
September 16, 2020
The service department has been excellent All work done The service department has been excellent All work done on my Alfa has been timely And perfectly. I am very pleased with there Professionalism and The service department has been excellent All work done on my Alfa has been timely And perfectly. I am very pleased with there Professionalism and courtesy More
by TomG
Employees Worked With
Chip
September 11, 2020
Over all Josh and Chip went above and beyond to make sure that my vehicle was done correctly and promptly. Staff is always friendly and courteous. Would highly recommend. that my vehicle was done correctly and promptly. Staff is always friendly and courteous. Would highly recommend. More
by JChavez
Employees Worked With
Josh Gabrielson, Chip Brauer
August 27, 2020
This dealership is THE best dealership I have ever bought a car from. The staff goes out of their way for everything! Highly recommend this dealership! a car from. The staff goes out of their way for everything! Highly recommend this dealership! More
by crazeynewf
Employees Worked With
Bill Slager, Chip Brauer
August 11, 2020
Service I purchase my car from this dealership. I have been there 3 times. Great service,Chip is a good guy. Satisfied with services and will continue to com I purchase my car from this dealership. I have been there 3 times. Great service,Chip is a good guy. Satisfied with services and will continue to come. More
by Larue6
