John Eagle Honda of Dallas

Joel was very courteous and efficient. I was fully satisfied with the service. Thank you I was fully satisfied with the service. Thank you More

Great emergency service today replacing my dead battery. I am so grateful for the fast and efficient service. I am so grateful for the fast and efficient service. More

After a safety recall repair that I thought was finished, Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from a script—and doing it poorly—so I ignored what seemed to be a clumsy sales call to try to get a 25-year-old car back in their shop. Unbeknownst to me, she was actually trying to cover up a botched photo upload that happened under her supervision that was required to document completion of the safety repair, and until I returned for another photo the VIN would still show an open recall. Had she left this specific information on the voicemail, it would have been a much less frustrating experience overall. In her mind, saying the words "warranty purposes" somehow communicated "we screwed up the safety recall repair process so you need to come back." When I did bring the car back, she was extremely unprofessional and uncaring, even repeating how she had said "warranty purposes" on voicemail as though that explained everything. A simple apology accepting responsibility for inconveniencing a customer would have gone a long way, but that apparently was beyond her capabilities. More

The customer service was so professional and caring. Customer are proven to be the number one priority to the Mr Mark Shipman and the Mr Sausedo the finance manager. They are one of a kind. Customer are proven to be the number one priority to the Mr Mark Shipman and the Mr Sausedo the finance manager. They are one of a kind. More

Good service this morning at John Eagle Honda for my superior 2018 Honda Civic. Thank you, Richard! superior 2018 Honda Civic. Thank you, Richard! More

It was my first time buying a car and they made it a very comfortable and relaxing process. They made the process very simple and easy to follow and I got a great deal on my Honda Civic comfortable and relaxing process. They made the process very simple and easy to follow and I got a great deal on my Honda Civic More

Excellent, the service was performed satisfactorily in a relatively short period of time. Magnificent treatment of the service advisor. relatively short period of time. Magnificent treatment of the service advisor. More

I have had more than 20 cars from this dealership and have always been treated well. Also, the service that I received was top notch. The advisors that I have had EVERY TIME I brought my vehicles in for have always been treated well. Also, the service that I received was top notch. The advisors that I have had EVERY TIME I brought my vehicles in for servicing were polite, knowledgable, and communicative. They let me know step-by-step where my car was in the repair process. This was quite helpful. I will continue to purchase cars from John Eagle Honda. More

Mark Shipman was fantastic in communications with me and getting me into the car I wanted. Finance with Janet was fantastic also. Both took their time and explained everything to me getting me into the car I wanted. Finance with Janet was fantastic also. Both took their time and explained everything to me More

Ask your clerks and or advisors to stop burying their heads on the phone. When someone ask a question or comes in the door, have some courtesy to look around. I ask a clerk (her name starts with letter L heads on the phone. When someone ask a question or comes in the door, have some courtesy to look around. I ask a clerk (her name starts with letter L) a question, after she finish her text, she lift her head and ask me for my name. I have a picture and a small video of one of your advisers texting, browsing or God knows what he was doing on the phone for over 5 minutes. He lift his head for a second and goes back to his phone. In the mean time, you a costumer coming in with no one to say Hello, Good afternoon or at least a may I help you? Now, do I have any complains for the gentlemen that help me? No, he was professional, polite and helpful. The rest of your crew need to understand that if we are going to wait for our vehicle, we can see all this that they are getting use to it and it looks bad. Not only do they look bad on the costumer's eyes, it also gives us a glimpse or an idea of why are we been charge so much for the service. You have 5 guys 4 are on the phone and getting paid. Either the supervisor don't have a broom, mop or something for them to do or they he is just piling up his or her salary into my bill. More