John Eagle Honda of Dallas

Told two different stories I had filled out a short form internet request for financing at another dealership, without having investigated my own credit worthiness first, so whe I had filled out a short form internet request for financing at another dealership, without having investigated my own credit worthiness first, so when I was told after the briefest of phone conversations by them (it was a Saturday, and they were busy) that I would require a co-signer, due to lack of credit? I said I wasn't interested. I was just going to stick with the car I had, or pay cash for a later model used car (partially funded through a loan through my 401K), and give up on the idea of a new car. I decided instead, after reading the reviews for John Eagle, to go ahead and fill out their more detailed, longer form application online and submit it. Since I was supplying much more detail about my financial situation, I thought it likely there would be more of a chance of a new car being an option, and the worst they could tell me was no. I immediately got a call from a helpful and friendly young man, who I truly believe wasn't being disingenuous (ultimately, perhaps, just not as knowledgeable as he could be). I made it crystal clear at the very start, that if they were to say I needed a co-signer, I wouldn't be interested. Long story short, he told me I absolutely had a shot at a new car without a co-signer, and what would be most helpful in my situation is a larger down payment. I informed him I had some extra cash, but I had to purchase a headstone for my son (who I lost some time previously), so wouldn't know how much extra cash I would end up with at the end of that process. I told him I would be in touch by week's end with that amount. I also had/have a trade in. He said that was perfectly fine, and he would touch base with me here and there, which he did...by phone. Several days after my initial contact with this young man though, I get an email (not call), from a gentlemen I didn't know...Benny Franklin, their Internet Director. It was a typical follow up email, and I informed him where I stood. AT THAT POINT, I receive an email saying he had a finance manager review my account, and there was absolutely no way they could finance me without a cosigner...that money down always helps, but it wouldn't in my case. So, after multiple phone calls with the first young man saying a co-signer wasn't required, it turns out I was told this without my account ever having been reviewed? It wasn't even reviewed until many days later, after I was told that a new car WAS within the realm of possibility for me, and I was rather excited about it? I am the nicest person in the world, to my own detriment it would appear, and in the end was just succinctly dismissed out of hand. When I replied that Benny's suggestion wasn't acceptable, and I would just borrow cash through my 401K and buy a later model used car such as a Ford Fiesta (which are pretty affordable), I never heard another word from him. There was NEVER any kind of apology for my valuable time that was wasted, or the fact I was given misinformation at their hands. Also, wouldn't you think it a pretty bold statement to make that "money down always helps, but not in my case"? At that point, they had NO IDEA how much cash I could have come up with. None. Also, there was no offer to sell me a used car, when I said that would be my next option then? The most disappointing aspect of my experience actually? It was the further eroding of my once held belief that people are basically good and kind and sincere. It was one more time I went into a situation being completely open and honest, believing I would be dealt with in kind? Only to end up feeling like something of a fool for having done so. More

My Experience When I purchased my certified used car at John Eagle Honda, my salesman told me he would try to track down the second key for my car. I called the ne When I purchased my certified used car at John Eagle Honda, my salesman told me he would try to track down the second key for my car. I called the next week, left a message for Mr Gutherie. I called back later that day, I was told he could not track down the key. I wished he had called me with the information. I talked to the sales manager, he told me that they could make a new key. Mr Gutherie called back the next day, he said no one informed him about the problem. He was told that I had already taken care of the key problem. He did not follow up on this problem. I was glad that they called me to tell me my plates are in. Thank you for taking care of that. More

Miguel & Kelly in finance were the only good part of my experience. The lot has cars with lots of dents, dings and scratched that they don't even bother to fix. There is a 2012 or so Honda Civic on the my experience. The lot has cars with lots of dents, dings and scratched that they don't even bother to fix. There is a 2012 or so Honda Civic on the lot with body damage with rust. That's not the way to present a vehicle used or not especially at a Honda dealer. I found that the vehicle was not ready when promised. These cars are not 100% Fully Reconditioned as advertised on there website if they were they wouldn't have rust on the body of the vehicle. The "4 hour detail process" is not what I would consider a detail at all. My car has been cleaned up better at a $5 wash. Not a professional operation. The service promised was not delivered. Very disappointed in this dealership and will not be returning and if you are looking for a new or used Honda don't stop here. More

The finance manager, Rick Carrasco, was very slick, practiced and deceptive. He filled in the numbers on the contract in such a way that we couldn't even tell what we paid for the car. There is no way practiced and deceptive. He filled in the numbers on the contract in such a way that we couldn't even tell what we paid for the car. There is no way that I could ever recommend this dealership. Because of my complaint technique, the business manager Kelly Moody and the managing partner John Ingram facilitated the reimbursement of $7,194.00 in unrequested warrantees and charges. Even though the funds were deducted from my principle after 48 days of frustration and complaining, I can't bring myself to recommend this dealership to even my worst enemy, if I had one. Disclaimer: this was over the Christmas holidays, so the time frame of the funds returned is skewed, but the length of frustration isn't. More

Scheduled a 430PM appointment online so I could get a recall repair done on my Civic. Left work a little early so I could get there right at 430. I sit in the service garage for about 5 minutes until som recall repair done on my Civic. Left work a little early so I could get there right at 430. I sit in the service garage for about 5 minutes until someone acknowledges I'm there, there were no other customers waiting and just 1 car getting ready to leave. Guy asks what I'm there for, I hand him my appointment printout, he goes to the office to check it out. He comes back and says it is too late, because the technicians are going home at 5pm. Service hours say open til 7pm, I guess that is at their convenience. Needless to say, I will never try this place again and will drive further to get service done at another Honda dealer. 0/5 stars More

I've been a John Eagle customer for many years now, and I have always been pleased with its customer service in the service department. I recently had occasion to buy a new car, and I first made conta and I have always been pleased with its customer service in the service department. I recently had occasion to buy a new car, and I first made contact with salesman Bill Cheek through the internet. We set up an appointment for a Saturday morning test drive of the Accord I wanted, and he was a pleasure to work with. He was knowledgeable about the car's features and took me on a good test drive. The dealership didn't have the color I wanted, and he got it for me within a couple of days. The price I paid was not as good as I was hoping for, but it was about what I expected; I don't believe there is much negotiating room on the Accord. Once the dealership had the car, the purchase took less than an hour. All in all, I was quite satisfied with the experience, and I will still be a John Eagle customer in the future. More

This dealership deserves a 10 Star Rating!!! Obviously, you are in the market for a car! Are you dreading a repeat of a negative experience? I invite you to visit John Eagle Honda of Dallas. In the past you are in the market for a car! Are you dreading a repeat of a negative experience? I invite you to visit John Eagle Honda of Dallas. In the past 45 years, we've purchased eight (8) new vehicles. I must say our most recent purchase, a Touring Pilot at John Eagle Honda of Dallas was by far the greatest experience ever. The only thing the past dealerships had in common was they had vehicles to sell. John Eagle Honda is like no other car dealership when it comes to staff. We dealt with Craig Young online, a man of integrity, with great communication skills; no hidden agendas, making a verbal deal prior to visiting the dealership; no high pressure and no haggling. We walked into the dealership and immediately noticed something different, we felt at home; a relaxed atmosphere, with genuine friendly folks. Dealing with Craig was like buying a car from our brother. As we filled out the necessary paperwork and enjoyed several bottles of ice cold water, we were introduced to Doc Watson, another warm friendly gentleman. Then there was Kelly Moody, the Business Manager who explained finance options available to us, again warm, genuine, factual, and no pressure of any kind. As we sat in Kelly's office, we had the pleasure of meeting the General Manager (Managing Partner) Mr. John Ingram. Wow, immediately we knew why this dealership was different. From the moment Mr. Ingram entered the room, we could feel the pride he had in his product and for his people with such a straight forward, honest countenance. We truly connected with these folks, no pressure and truly felt like family. We both, throughout our time there, independently thought "I can't believe this is happening at a car dealership!" On the way home that evening, approximately an hour away, my husband said, "Wow, that makes you want to go buy another car, soon!" Needless to say, when we are in the market for our next vehicle, our first stop will be John Eagle Honda of Dallas, Texas. More

Beware. As a result of their negligence, my car overheated and had to be towed. Took it to people i've worked with for years. They immediately noticed the radiator cap had been left off from the de overheated and had to be towed. Took it to people i've worked with for years. They immediately noticed the radiator cap had been left off from the dealership the day before. John Eagle Honda did not take responsibility for their mistake. Further, they tried to make it somehow my fault. Horrible way to treat a customer (and Honda owner). I'm in the market for a new Honda and definitely won't buy there as a result More

Do not buy a used car from this dealership. I bought a used car that had zero accidents on the history, I even took it to an inspection shop. I think they all have their pockets lined up in these shops or used car that had zero accidents on the history, I even took it to an inspection shop. I think they all have their pockets lined up in these shops or something. After I bought the vehicle, I noticed a slight jutting out of the front of the car. I looked closely and saw that the car had hit something in the lower bumper and that the dealership craftily used a plastic cover to hide this damage. I was never told about this. More

Do not trust this dealer for the used car ,advertised car on web do not exist on the lot ! Never trust them ....!!! And most cars are with a problems. car on web do not exist on the lot ! Never trust them ....!!! And most cars are with a problems. More