John Eagle Honda of Dallas

I had an amazing experience. I have a family ministry as a biblical family coach. My car was totaled and one of my families, without my knowledge, chose to buy me a new car. Only God can do that! Both of a biblical family coach. My car was totaled and one of my families, without my knowledge, chose to buy me a new car. Only God can do that! Both of these individuals worked to make it possible and then made me feel like it was my money that purchased the car. I was treated with such respect. Chuck was amazing. He was so personable and articulate. Chuck represents your dealership with much integrity. He has unusual people skills. Ross was very open and knowledgible. He too was such an easy person to work with. Great experience. karen hobart More

I was greeted promptly by Mr. Jennings when I arrived. He was extremely helpful and knowledgable from the time I came until I left. He recommended some maintenance services, gave me accurate time frames and was extremely helpful and knowledgable from the time I came until I left. He recommended some maintenance services, gave me accurate time frames and kept me well updated. My car is running much better. I will definitely be back. More

This was my second time coming in for my regular ckeck up for my 2009 honda accord. Mr. Lamont was my advisor again and he did a wonderful job in helping me. Several other things needed to be done with my a for my 2009 honda accord. Mr. Lamont was my advisor again and he did a wonderful job in helping me. Several other things needed to be done with my as well to my car and he gave me the prices and let me know what was the most important things needed to be done. More

I appreciated Lamont checking my records to see a benefit that I wasn't even aware of, which saved me money. My car was ready when promised. While it was an overall positive experience, the coaxing to fill o that I wasn't even aware of, which saved me money. My car was ready when promised. While it was an overall positive experience, the coaxing to fill out this survey online was excessive. Even so, I will return. More

The sales process at this dealership was poor. I was paying in cash (writing a check) but still had to wait over two hours for all of the "paperwork" to be accomplished. Unacceptable. I was also given paying in cash (writing a check) but still had to wait over two hours for all of the "paperwork" to be accomplished. Unacceptable. I was also given a "We-Owe" for the navigation manual and the "CR-V" emblem that was missing off of the liftgate. This was on Feb 21, 2011. After multiple phone calls to the dealership over the course of 8 weeks, I still had not received the owed items. Finally, after many failed assurances that it would be "taken care of", I called and asked to speak to the manager, Bill Hunt, and was assured that the items would be going out within 2-3 days. This was on April 12. Finally, on April 19, after not receiving the items, I called and asked to speak to Bill. I had been calling every weekday since the 12th of April to check up on the status of the shipment with Bill. When I spoke to Bill on the 19th, he seemed surprised to hear from me. It turns out that someone in the pre-owned department had been answering the phone as Bill Hunt and led me to believe that I was speaking to him and that he was handling it. It turns out that was not the case. THE PEOPLE AT THIS DEALERSHIP ARE LIARS. If they cannot be trusted with a simple task like sending a paying customer something he is owed at the time of sale, they absolutely cannot be trusted when it comes to doing any type of business with them. THERE PEOPLE ARE NOT WORTH DOING BUSINESS WITH AND ARE NOT TO BE TRUSTED. AVOID JOHN EAGLE HONDA. More

I originally brought my car in to the dealer a few weeks ago looking for an oil change. I was a walk in with no appointment and was greeted promptly by Mr. Jennings. He walked me out to my car and gave me ago looking for an oil change. I was a walk in with no appointment and was greeted promptly by Mr. Jennings. He walked me out to my car and gave me quick feedback to my car, it's proper oil type and what I should look for in the future. He also gave me a time frame for when I should come back in for an oil change. I came back today to get my oil changed and tires rotated. Lamont was ready for me, took my car and showed me to an area where I could get some work done while waiting on my car. The car was ready quicker than the original estimate, a pleasant surprise. Lamont has been a complete professional in my dealings with him and his customer service is well above par. I work in the customer service industry and am rarely satisfied with the level of customer service I find. More

I went to get my oil changed and went through the express service. I was given good service. The guy was very knowledgeable. He rotated my tires and I was taken care of. I liked the one on one service given. service. I was given good service. The guy was very knowledgeable. He rotated my tires and I was taken care of. I liked the one on one service given. He had me in and out in 30 minutes. I appreciated that. More

This is my second time bringing my Pilot in for routine service with Lamont. He is always extremely courteous, friendly, and lets me know exactly what is going on with my car. I will always make my servi service with Lamont. He is always extremely courteous, friendly, and lets me know exactly what is going on with my car. I will always make my service appointments with him and will always come to John Eagle Honda for service and when it's time to purchase my next vehicle! More

John Eagle and Ross Iver are the Greatest! Over the past John Eagle and Ross Iver are the Greatest! Over the past 12 years, our family has driven Hondas. We have used 3 different dealerships, but John John Eagle and Ross Iver are the Greatest! Over the past 12 years, our family has driven Hondas. We have used 3 different dealerships, but John Eagle stands out so far ahead of the others because of the friendly, knowlegeable and exceptional customer service. The overall Experience was great! While in Dallas, my window fell down into the door. Lucky for us John Eagle was the closest dealership to us. We went in for the repair and walked out with a '11 Honda Accord with navigation. ROSS IVER took care of us. His expertise, knowledge of cars, and the excellent customer service he provided helped us to make the decision to purchase. Being technology challenged, I was ready to take a hammer to my navigations system before I was able to come back for my "class". Ross patiently went over every aspect of my car step by step and even followed up to check on me as I shopped in Dallas. After his "class" I feel confident to correctly use my navigation system as well as other great features of the 'll Honda Accord. Even though we have to drive over 90 miles to John Eagle, it is truly worth it. I HIGHLY RECOMMEND JOHN EAGLE HONDA. Ask for ROSS IVER! He is the BEST! More

I came in to get my oil changed. Lamont was the employee who worked with me. He was extremely professional and helpful. He also looked up if the oil change would be covered under the plan that I had initial who worked with me. He was extremely professional and helpful. He also looked up if the oil change would be covered under the plan that I had initially purchased. The price for the service was fantastic... I paid nothing. The whole experience was great. I highly recommend Lamont and the Service department at John Eagle Honda of Dallas. More