John Eagle Honda of Dallas

Excellent and Prompt Service for my Honda CR-V vehicle, as well as Consistent and Amazing Customer Service; these are the reasons I came back and bring my vehicle to John Eagle Honda for Service instead o as well as Consistent and Amazing Customer Service; these are the reasons I came back and bring my vehicle to John Eagle Honda for Service instead of a different dealership closer to home. Appreciate John Eagle Honda keeping the Human Quality of the Dealership! More

Dear Management, I am writing to express my profound dissatisfaction with the service experience I encountered at your dealership on August 4th. The series of errors, miscommunication, and wastage of my dissatisfaction with the service experience I encountered at your dealership on August 4th. The series of errors, miscommunication, and wastage of my time and money have left me deeply frustrated and disappointed. I had brought my vehicle in for a routine maintenance on the aforementioned date, during which I was informed by the service advisor that the splash pad was missing. The advisor Joel informed me that it might have been forgotten to be reinstalled during the previous service. In an attempt to rectify the situation, the service manager Marcus assured me that only the cost of the splash pad would be charged, with no labor fees involved. Consequently, I agreed to proceed, and the splash pad was pre-ordered from your parts department at a cost of $88.72. However, the series of unfortunate events only escalated from there. Upon the arrival of the part, I visited your dealership last Monday August 14th to have it installed. What should have been a straightforward task turned into a prolonged ordeal. The promised half-hour installation stretched to almost two hours, only for me to discover that the splash pad had not been installed at all when I was about to leave the dealership. To add insult to injury, the service advisor then used my vehicle's VIN number to reassess the situation. It was at this point that they realized my specific car model was not even supposed to have the supposedly "missing" part. The dealership actually replaced the part unnecessarily and continued to insist on their erroneous narrative, even going so far as to claim that the original part had been "dragging", without any proof in the initial reports. I am deeply frustrated by this experience, which required four separate visits to your dealership to address an issue that should never have existed in the first place. The unnecessary replacement of a perfectly functional part not only wasted my money but also squandered my valuable time. To make matters worse, the final explanation provided to me contradicted the initial reports. I am writing this email to express my profound dissatisfaction with the way this situation was handled. I had expected better from John Eagle and am disappointed by the lack of transparency, accountability, and professionalism that I encountered during this entire process. I hope my feedback will prompt your dealership to reevaluate your service procedures and communication channels to ensure that customers are treated with the respect, honesty, and consideration they deserve. Sincerely, Xiaojing More

Trying to charge 5000$ over msrp after market adjustment on a 27000$ vehicle. Flat out trying to take advantage of people. on a 27000$ vehicle. Flat out trying to take advantage of people. More

Mimi was such a pleasure to work with. She, as my salesperson, listened to my priorities (safety, space and amenities) and drafted a shortlist of vehicles she thought I'd be interested in. She, as my salesperson, listened to my priorities (safety, space and amenities) and drafted a shortlist of vehicles she thought I'd be interested in. The vehicle I purchased initially was not on my radar. I am glad that I was open-minded and was able to listen to Mimi guide me by introducing me to a model and trim that is truly ideal for me! Her ability to lean in to my interests without being overbearing were deeply appreciated. Mimi also paired me with Janet (finance) who was a true joy to go through the finance process with. Janet and Mimi were accessible to me, and often worked around my busy work schedule. I 100% highly recommend them, and would not pause to purchase from them again! More

I recently purchased a new Honda Accord from John Eagle Honda and had an excellent experience. The sales representative, Tamara, was very knowledgeable about the cars and took the time to answer all of my Honda and had an excellent experience. The sales representative, Tamara, was very knowledgeable about the cars and took the time to answer all of my questions. She also helped me find the perfect vehicle for my needs and budget. After I purchased the car, Tamara followed up with me to ensure I was happy with my purchase. She also provided me with some helpful advice on driving and car maintenance. I would highly recommend John Eagle Honda to anyone looking to purchase a new Honda. They are a great dealership with a team of knowledgeable and friendly staff who care about their customers. More

Derek was both knowledgeable and pleasant. The sales process was seamless and efficient. Derek and Janet (finance) are true professionals The sales process was seamless and efficient. Derek and Janet (finance) are true professionals More

I am pleased with the service of John Eagle Honda because of my service person, Gabriel Savala, who was able to get me into the shop in a timely manner for the service needed. Thus, he needs to be placed on of my service person, Gabriel Savala, who was able to get me into the shop in a timely manner for the service needed. Thus, he needs to be placed on the service list of this rating notice permanently. I'm also appreciative for the assistance of Robert Estrada, who transported me from and back to the dealership. More

Gabriel was quick and concise. Made experience very easy. Communication via text method was very easy. Made experience very easy. Communication via text method was very easy. More

Great service provided by the advisor and his team. Joel was very attentive and provided great customer service. Joel was very attentive and provided great customer service. More

Deal was easy I never felt like any games were being played all promises were kept played all promises were kept More