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John Eagle Honda of Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
3,113 Reviews
John Eagle Honda in Dallas, Texas has the Honda you have been searching for at a price you can afford. When it comes down to reliability, you can’t go wrong with a brand new Honda. With a friendly and helpful sales staff, highly skilled mechanics, and multiple automotive certifications, John Eagle Honda is your Dallas and Fort Worth Honda dealer offering huge savings in price and financing. Our mission is to make every customer a Honda customer for life by consistently providing world class service, superb customer care, competitive prices, and a staff that provides a wonderful experience when purchasing a car. Visit us today and take a test drive in your dream Honda or give us a call at 888.343.7677 to find out more about our New Car, Used Car, Service and parts Specials and Incentives. We are located in Dallas, which is a short drive from Irving, Plano, Garland, Richardson, Addison, Carrollton, Farmers Branch, Coppell, Irving, Grand Prairie and Duncanville.
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5311 Lemmon Ave

Dallas, TX

75209

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Showing 3,113 reviews

April 29, 2023

Everybody sincere, honest and thorough! Salesman did exactly what he promised. No specious games! Integrity! More

by Allodial2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary
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May 01, 2023 -

John Eagle Honda of Dallas responded

Congratulations on your new car! Thank you for choosing John Eagle Honda of Dallas. We hope to have the opportunity to serve you again in the future.

April 29, 2023

Edgar was professional, competent, and got my car back to me quickly. He was a pleasure to work with. More

by njcrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
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May 01, 2023 -

John Eagle Honda of Dallas responded

Thank you for your honest, positive feedback. Our team is always happy to serve you. We will see you again next time.

April 28, 2023

Friendly clean keep you posted on your car. Now this part of it can be too much More

by agmymuse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
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Apr 28, 2023 -

John Eagle Honda of Dallas responded

Hello, Thank you for sharing your positive experience with our John Eagle Honda of Dallas team. See you next time!

April 28, 2023

I had a good experience with John eagle honda of Dallas. Jason was really helpful. More

by praneeth.jain98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Mcgruder
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Apr 28, 2023 -

John Eagle Honda of Dallas responded

Hi Praneeth, Thank you for the kind review! We apprciate the opportunity to work with you at John Eagle Honda of Dallas!

April 28, 2023

Purchased HRV in Nov 2022 and within month I correctly cancelled my extended warranty with the dealership and with the extended warranty company. Despite months of trying to work with the Dealership and g More

by danacottingham
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Shipman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janet VanOver and
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Apr 28, 2023 -

John Eagle Honda of Dallas responded

Hello Dana, I'm sorry to learn about the details you have shared here regarding the cancellation of your extended vehicle warranty. Therefore, I am apologetic for any inconvenience this issue has caused you. I would be more than happy to assist you in finding a solution to your situation. To properly escalate and obtain proper resolution of your concern, please submit your complaint through this company feedback form, https://www.lithiacares.com/. When your schedule allows, please reach out to me by the email listed below should you need further assistance. Wes Gerhardt wesleygerhardt@lithia.com GSM

Apr 30, 2023 -

danacottingham responded

I have already contacted you personally about this issue twice. My extended warranty was cancelled December 3rd of 2022 which is confirmed in writing by the extended warranty company. I also notified Janet with Finance at that time . I waited patiently for 2 months to allow your company time to send refund check to Lithia’s Driveway Finance Company. Then I contacted in email, text and or by phone Janet, Mark, Mo and yourself regarding matter. Eventually, I began dealing with Better Business Bureau since my earlier attempts did not result in your company sending a refund check to Driveway. Mo with Finance was apologetic and promptly responded following the BBB complaint. However, then your company for unknown reasons couldn’t keep track where I financed so I was told the refund check was sent to the wrong finance company twice now. I have asked multiple times who the best person with accounting to speak with but always told Mo is the best person to speak with on the matter. I have continued working with BBB on matter but sure I will email you again. However, until the refund check of 3000 has been subtracted from my Driveway account I will continue posting my experience to help warn others. My husband and myself have leased and purchased about 6 or 7 cars with John Eagle Honda. I do not understand why the new company is incapable of addressing in a timely fashion or wants to lose future business of ours and from ever single person we know. I shouldn’t have to reach out on this issue again. Your company has been provided all the documentation from myself and from BBB. Please talk to Mo Finance Director and let me know the check number amount and date when it has been sent to Driveway. Sincerely, Dana Cottingham.

May 03, 2023 -

danacottingham responded

Dear Wes Gerhardt, Wanted to let you know I just sent an email to your above email address enclosed with 10 plus attachments of written communication regarding this issue. Any help with this matter will be appreciated.. Sorry, my earlier message was negative but my patience in this matter is all gone. Also, want to know - how you would recommend handling if a Sales agent quoted an interest rate with a finance company like Driveway but the Finance Manager then said during the transaction that percentage can only be obtained if the extended warranty was purchased? Is that the kind of thing you would want to be notified when it happens at your John Eagle Dealership or is that something Finance has the latitude to change or say during the car signing process? Thanks again for your help!

April 27, 2023

Everyone is courteous and helpful. The waiting areas are clean and comfortably open. Overall pleasant experience. More

by klurucker
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janet who did the paper work
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Apr 28, 2023 -

John Eagle Honda of Dallas responded

Hello, We love hearing about our customer pleasant experiences! It was a pleasure working with you at John Eagle Honda of Dallas! Until next time, safe travels.

April 27, 2023

The online inquiry is automated, but worked well. I asked for text communication and that is what I got. I was contacted to make an appointment and then the sales rep for us, Louis Flores contacted m More

by Catmk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Saucedo
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Apr 28, 2023 -

John Eagle Honda of Dallas responded

Hello, We apprciate your kind review and recommendation of Louis and his great customer service. Congratulations on your purchase! Thank you for choosing to work with us at John Eagle Honda of Dallas!

April 27, 2023

Gabriel is a great ambassador for your company. He gave me a realistic completion time for the service, was professional and a pleasure to work with. More

by bstokol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Apr 28, 2023 -

John Eagle Honda of Dallas responded

Hello, Thank you for the great shout out to Gabriel! We're pleased to learn about the great level of customer service you recevied. See you next time at John Eagle Honda of Dallas!

April 26, 2023

I was really pleased with the service at John Eagle Honda I will defrnitely be coming back for extra work that was recommended. More

by badcipote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Savala
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Apr 26, 2023 -

John Eagle Honda of Dallas responded

We're honored to have earned your recommendation. Thank you for choosing John Eagle Honda of Dallas! We will see you again next time for your automotive needs.

April 26, 2023

I am a loyal Honda customer and have been so since the 1970s. My loyalty extends to John Eagle Honda of Dallas. Their service is outstanding and I trust their recommendations totally. More

by John Selig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard in service - 5 stars, Rich Corbell
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Apr 28, 2023 -

John Eagle Honda of Dallas responded

Hi John, We are thrilled to read about your loyalty and the outstanding service you continued to receive from our John Eagle Honda of Dallas team. We apprcaite the opportunity to provide you with the best care possible. Please come see us again soon!

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