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John Eagle Honda of Dallas - Service Center

Dallas, TX

4.8
1,617 Reviews

1,617 Reviews of John Eagle Honda of Dallas - Service Center

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March 27, 2021

Great service, Juan my advisor, very professional and kept me up to date with the progress of my vehicle..Ge was able to provide a loaner vehicle which helped me out.. More

by Grandview904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Mar 27, 2021 -

John Eagle Honda of Dallas responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this five-star review with Juan and our team. The Service Team at John Eagle Honda of Dallas

March 27, 2021

Truly amazing work at John Eagle Honda. The service was not scheduled...I just planned on dropping it off and picking it up whenever. They completed the service in record time. Washed the car. Other dea More

by august
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Mar 28, 2021 -

John Eagle Honda of Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you again for choosing John Eagle Honda of Dallas, we look forward to having you as one of our valued customers for many more years to come! The Service Team at John Eagle Honda of Dallas

March 26, 2021

The service was excellent but they didn't wash my car clean dirt was still on the back window and the side doors wasn't clean More

by deannaj777
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob Hernandez
Mar 26, 2021 -

John Eagle Honda of Dallas responded

Thank you for taking the time to share your thoughts on working with our team, Deanna! The Service Team at John Eagle Honda of Dallas

March 24, 2021

I bought my car at John Eagle in July 2019 and planned on bringing it here when I needed it serviced. I recently had my windshield replaced by a glass company and called to make an appointment to have the ca More

by Julie M
Customer Service
Recommend Dealer
No
Employees Worked With
Marcus Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Kinman, Jason Greathouse
Mar 25, 2021 -

John Eagle Honda of Dallas responded

Julie, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We would love the opportunity to earn your business, The Service Team at John Eagle Honda of Dallas

Apr 05, 2021 -

Julie M responded

As I said in my review, I left two messages on two different days with the service manager (Marcus) asking for an appointment, and never got a phone call back. Four days later I called and left a message for his supervisor (Jason), waited another three days and didn’t get a call back. I then called the general manager (JP Kinman) and left a message and that was a week ago, and still have not heard anything from any of them. And all I was trying to do was get an appointment to have my car serviced. And as of 4-5-21, I still have not heard back from any of these employees.

March 24, 2021

I have been having my 2008 Honda Accord serviced at John Eagle Honda since I purchased the car there in 2008. The car was brand new. I have always had great service there, including my last service. Angela More

by Joanne M.Woods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Cheeks, Jason Greathouse
Mar 24, 2021 -

John Eagle Honda of Dallas responded

Joanne, it's great to hear that Angela and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing John Eagle Honda of Dallas! The Service Team at John Eagle Honda of Dallas

March 23, 2021

Did a great job. Quick and efficient. Guest area very nice. Checkout was quick and courteous. Drive in service was efficient. Was the car nicely. More

by Peters6116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Medrano
Mar 23, 2021 -

John Eagle Honda of Dallas responded

Thank you for taking the time to share your feedback with us. Robert and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Service Team at John Eagle Honda of Dallas

March 22, 2021

Excellent service. Appointment taken on-time. Very positive attitude. Service took less time than anticipated. Car washed and vacuumed. Can't say enough about how well things went. Thank you! More

by mshbnyehud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Hernandez, Jason Greathouse, Juan Rodriguez
Mar 23, 2021 -

John Eagle Honda of Dallas responded

Thank you for this wonderful feedback! We appreciate your business and our team looks forward to serving you again soon. The Service Team at John Eagle Honda of Dallas

March 22, 2021

Simply OUTSTANDINGAnyssa - set up our appointment - Simply OUTSTANDING Anyssa - set up our appointment - friendly, professional, and competent. Juan - our service rep. was thorough and professional More

by Daniel C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyssa -set up our appointment and handled our payment for the services - , Juan Rodriguez
Mar 22, 2021 -

John Eagle Honda of Dallas responded

Daniel, thank you for choosing John Eagle Honda of Dallas. Your feedback and rating mean a lot to us. We're glad Juan and Anyssa were able to help, and we hope to see you again! The Service Team at John Eagle Honda of Dallas

March 21, 2021

Exceptional customer service! Sam is my service advisor and he's very professional and detailed with caring for my vehicle. I will return with my teenage daughter's vehicle also. More

by Cnesbitt49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2021 -

John Eagle Honda of Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Sam here at John Eagle Honda of Dallas. The Service Team at John Eagle Honda of Dallas

March 20, 2021

They serviced my car and did a very good job keeping me informed and up to date with the repair process. They also let me use a loaner car which helped smooth out the service process More

by Michael.Huss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
Mar 21, 2021 -

John Eagle Honda of Dallas responded

Thanks, Michael, for sharing your thoughts about your experience with John Eagle Honda of Dallas. We appreciate your business and hope to see you again soon! The Service Team at John Eagle Honda of Dallas

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