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John Eagle Honda of Dallas - Service Center

Dallas, TX

4.8
1,617 Reviews

1,617 Reviews of John Eagle Honda of Dallas - Service Center

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December 06, 2024

The staff were courteous and helpful. They took care of what was needed. An easy an painless experience. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Ruiz
Dec 06, 2024 -

John Eagle Honda of Dallas responded

Paul, we're delighted to hear that our team at John Eagle Honda of Dallas provided you with a courteous and seamless experience. Thank you for your feedback!

December 06, 2024

Patricia was the one that was great and patience with me while i was making my decision on my Passport. Joel is great in the service department I have always driven Fords and had stuck with the same servic More

by steven.reaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Jointer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vartan Mikhitarov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

John Eagle Honda of Dallas responded

We're delighted to hear that Patricia provided exceptional patience and support while helping you with your Passport decision. Welcome to the Honda family! It's wonderful to know that Joel in our service department has made a great impression, ensuring you feel at home with your new Honda. Stop[ by John Eagle Honda of Dallas again soon!

December 03, 2024

Went today to get an oil change and will definitely be coming back. I appreciate everything that Gabriel did for us today. He was so patient and thoughtful. Let aside how helpful he was. Made me feel comf More

by yoselin terrones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel - servicio
Dec 03, 2024 -

John Eagle Honda of Dallas responded

Thank you for sharing your experience with us at John Eagle Honda of Dallas! We're delighted to hear that Gabriel provided such thoughtful and helpful service during your visit. We look forward to welcoming you back for any future needs!

December 03, 2024

When I moved here I was going to the dealership near my home and the service was to put it mildly horrible. I started going to John Eagle and the service is impeccable as well as the professionalism and e More

by nwm2corp
Recommend Dealer
Yes
Employees Worked With
Greg Von Readen
Dec 03, 2024 -

John Eagle Honda of Dallas responded

We're delighted to hear that you've had such a positive experience with our team at John Eagle Honda of Dallas! Thank you for recommending us and recognizing the professionalism and expertise we strive to provide. We look forward to continuing to serve you in the future!

December 03, 2024

I think my service advisor was having an off day. It took a while to check in, and then they couldn’t find my keys when I returned to pay and pick up my car. And he was sick…shouldn’t have been in my More

by Nktaylor81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg
Dec 04, 2024 -

John Eagle Honda of Dallas responded

Hello, I'm sorry to hear about your experience. We strive for efficient and professional service, so it's disappointing that you had frustrations. Health and safety is also very important to us, and we appreciate the feedback. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Don Maddran DonaldMaddran@lithia.com Service Manager

December 02, 2024

Our service representative was excellent! Emory was very thoughtful and listened carefully to our concerns. Emory made us feel very comfortable and confident. He responded in a timely and eff More

by evelten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emory Lakritzen
Dec 02, 2024 -

John Eagle Honda of Dallas responded

We truly appreciate you taking the time to write such a nice review, and trusting the John Eagle Honda of Dallas team to take great care of your vehicle. It is our pleasure to provide professional, friendly service and an overall great experience. We look forward to welcoming you back again next time.

December 01, 2024

Brought in my car to replace the brake light. Told service representative I wanted no other work done of any kind--only the brake light. After 1 1/2 hours, I was told that the 30-point maintena More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Virsack
Dec 02, 2024 -

John Eagle Honda of Dallas responded

Hello Mark, We apologize for the inconvenience you experienced during your recent visit. While the maintenance checks and car washes are standard, we will ensure your specific requests are noted more clearly in the future. Please feel free to reach out so we can assist in completing the brake light replacement as quickly as possible. Best, Marcus Yates myates@eaglehonda.com Service Manager

November 30, 2024

We had a good experience, friendly staff and great service. We visited 2 other dealerships and they didn’t help us like the staff at John Eagle Honda. Thanks. More

by Sonia.garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Ruiz
Dec 02, 2024 -

John Eagle Honda of Dallas responded

It's great to know our team left a positive impression, Sonia! We're delighted to have been able to serve you after your search for a reliable dealership. Thank you for choosing us and sharing your feedback!

November 29, 2024

Leo and his neighbor advisor are very knowledgeable and patient. Tech Tha is an experienced expert that cares about excellence and detail. I am sending my Dallas and Houston employees to John Eagle Honda, More

by Pierre-Carly LaFaille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyssa Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennyfer Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Ruiz, Austin Nault
Dec 02, 2024 -

John Eagle Honda of Dallas responded

Pierre-Carly, thank you for recommending John Eagle Honda of Dallas! We're delighted to hear that our team provided such knowledgeable and respectful service. We look forward to assisting your employees as well!

November 28, 2024

Great service. Will use again in the future. The service department completed everything to my satisfaction and were very friendly. More

by Chelsea V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Von Readen (5 stars)
Dec 02, 2024 -

John Eagle Honda of Dallas responded

Thank you for sharing your experience! We're pleased to hear that our service department at John Eagle Honda of Dallas met your expectations. We look forward to assisting you again in the future!

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