John Eagle Honda of Dallas - Service Center

Great experience working with Joel at John Eagle Honda. He took really good care of my car and provided great service. He took really good care of my car and provided great service. More

Es dé Gran calidad y con muy buen servicios y con un personal muy amable exelente personal muy amable exelente More

John Eagle Honda of Dallas completed my 2023 Honda Odyssey Elite recall in properly timing. Book rate is two hrs. John Eagle completed in exactly two hours. It is a great dealer service. Highly recomm Odyssey Elite recall in properly timing. Book rate is two hrs. John Eagle completed in exactly two hours. It is a great dealer service. Highly recommended More

Had appointment for seatbelt recall on 2018 Honda CRV. I arrived on time and was the 6th or 7th car in line. Seems like it took forever to get checked in (40 minutes or so). I was pushed off on Greg, the I arrived on time and was the 6th or 7th car in line. Seems like it took forever to get checked in (40 minutes or so). I was pushed off on Greg, the new guy who did a wonderful job. If it had not been for him my experience would’ve been totally awful. Yayyyyyy Greg!!!!!!!! More

They are honest, efficient, and professional. I always bring my car here for service. Great shuttle service as well. I always bring my car here for service. Great shuttle service as well. More

I bought two parts today from this dealer. The mechanic told me you don't need one of them. I tried to return the part the manager of the parts refused to refund my money and had bad attitude The mechanic told me you don't need one of them. I tried to return the part the manager of the parts refused to refund my money and had bad attitude with me. Even the workshop mechanic told me that this dealer is the worsest and never buy parts from them. I recommend that you buy from Honda of irving or other dealers. Now they enforce me to keep the part with me although I don't need it. Please don't buy parts from this dealer. More

Dealership was clean and organized. service man was friendly and very good at making sure all my needs were met as a customer. My guys name was Greg service man was friendly and very good at making sure all my needs were met as a customer. My guys name was Greg More

Gabriel took excellent care of me and my car recently. the part had to be ordered but got it and performed all the work the next day. Courtesy car driver Robert was pleasant and efficient in getting me the part had to be ordered but got it and performed all the work the next day. Courtesy car driver Robert was pleasant and efficient in getting me home and back to pick it up. Been with John Eagle for over 20 years and on my 3rd Honda. Always pleased. More

Excellent and Prompt Service for my Honda CR-V vehicle, as well as Consistent and Amazing Customer Service; these are the reasons I came back and bring my vehicle to John Eagle Honda for Service instead o as well as Consistent and Amazing Customer Service; these are the reasons I came back and bring my vehicle to John Eagle Honda for Service instead of a different dealership closer to home. Appreciate John Eagle Honda keeping the Human Quality of the Dealership! More

Dear Management, I am writing to express my profound dissatisfaction with the service experience I encountered at your dealership on August 4th. The series of errors, miscommunication, and wastage of my dissatisfaction with the service experience I encountered at your dealership on August 4th. The series of errors, miscommunication, and wastage of my time and money have left me deeply frustrated and disappointed. I had brought my vehicle in for a routine maintenance on the aforementioned date, during which I was informed by the service advisor that the splash pad was missing. The advisor Joel informed me that it might have been forgotten to be reinstalled during the previous service. In an attempt to rectify the situation, the service manager Marcus assured me that only the cost of the splash pad would be charged, with no labor fees involved. Consequently, I agreed to proceed, and the splash pad was pre-ordered from your parts department at a cost of $88.72. However, the series of unfortunate events only escalated from there. Upon the arrival of the part, I visited your dealership last Monday August 14th to have it installed. What should have been a straightforward task turned into a prolonged ordeal. The promised half-hour installation stretched to almost two hours, only for me to discover that the splash pad had not been installed at all when I was about to leave the dealership. To add insult to injury, the service advisor then used my vehicle's VIN number to reassess the situation. It was at this point that they realized my specific car model was not even supposed to have the supposedly "missing" part. The dealership actually replaced the part unnecessarily and continued to insist on their erroneous narrative, even going so far as to claim that the original part had been "dragging", without any proof in the initial reports. I am deeply frustrated by this experience, which required four separate visits to your dealership to address an issue that should never have existed in the first place. The unnecessary replacement of a perfectly functional part not only wasted my money but also squandered my valuable time. To make matters worse, the final explanation provided to me contradicted the initial reports. I am writing this email to express my profound dissatisfaction with the way this situation was handled. I had expected better from John Eagle and am disappointed by the lack of transparency, accountability, and professionalism that I encountered during this entire process. I hope my feedback will prompt your dealership to reevaluate your service procedures and communication channels to ensure that customers are treated with the respect, honesty, and consideration they deserve. Sincerely, Xiaojing More