John Eagle Honda of Dallas - Service Center

I come here for all my cars maintenance needs. I really enjoy my service advisor Edgar! I really enjoy my service advisor Edgar! More

Great Dealership excellent service! Andrew Shaddox in the parts department was a great help. I needed a part that was hard to find and he was the only one that could hunt it down. I am Andrew Shaddox in the parts department was a great help. I needed a part that was hard to find and he was the only one that could hunt it down. I am so greatful! More

Late last year I had an issue worth the car suddenly losing power when I rev it high, and I took it in to John Eagle Honda. I had some after market parts on the engine, (air intake filter), and they wa losing power when I rev it high, and I took it in to John Eagle Honda. I had some after market parts on the engine, (air intake filter), and they wanted to remove those first to see if it would fix the issue. Unfortunately, I also had a hose that was old. This hose failed after I got the service completed, which caused my engine to overheat. This destroyed the engine, and I had to get a refurbished one installed costing around $5000. Honda performed the work, but even though the local service center requested the corporate team to provide some assistance from a financial perspective, none was offered, so I had to bear the cost of this by myself. I don't like that my car was stranded and overheated within about a week or two of getting service. I felt like Honda should take more responsibility for this. Ultimately, they completed the work, but I was left with $5000 or more or expenses that I think could have been avoided. Today when I went for a checkup after 2000 miles, they were supposed to change the oil (since it's a recently installed engine), but the service advisor had forgotten. He was saying I just needed a state inspection. The expectation on my end is that Honda keeps those notes and should have reminded me; I shouldn't have to remind them. I would really like for the corporate Honda team to provide me some compensation, since my engine failed so shortly after receiving service. A hose that is about to fail is something I expect them to detect. More

Very courteous to the customers, a unique way to keep the customer informed about the status of the service being done to the car. the customer informed about the status of the service being done to the car. More

Great Team. They walked me through my vehicle and what maintenance was needed to keep it running smoothly. They walked me through my vehicle and what maintenance was needed to keep it running smoothly. More

My team was very professoonal but did not eliminate the rattling noise. It sounds like something is loose rattling noise. It sounds like something is loose More

Greg was great! Very communicative, service was thorough, he checked with me every step of the way, very pleased. Very communicative, service was thorough, he checked with me every step of the way, very pleased. More

Great service. Doing a survey is a nightmare, I’ve tried too many times to mention, I hate that part Doing a survey is a nightmare, I’ve tried too many times to mention, I hate that part More

I'm concerned that I scheduled a detailing and the technicians told me as I was checking out that John Eagle Honda only does two-three detailings a year and contracts it out to the pre-owned shop acro technicians told me as I was checking out that John Eagle Honda only does two-three detailings a year and contracts it out to the pre-owned shop across the street, all of which was distressing to hear. The car was clean, job done, for a massive $200, outsourced to a different company. Great. No one answered the phone, and no one could tell me if the car was ready because it was "across the street". I won't go to John Eagle Honda again. I don't trust anything y'all say. Car cleanliness: 4.7/5. Customer service was meh. Nothing special. Simply adequate. More

Service was good. Service rep was courteous and polite.Car was washed but not vacuumed. Service rep was courteous and polite.Car was washed but not vacuumed. More