John Eagle Honda of Dallas - Service Center

Visited for tune up, alignment, and overall check up. My advisor was knowledgeable and most efficient. Excellent service! My advisor was knowledgeable and most efficient. Excellent service! More

John Eagle has been instrumental in keeping my Honda in great condition. The staff is great and they go above and beyond to make service as affordable as possible. great condition. The staff is great and they go above and beyond to make service as affordable as possible. More

Customer service showed exceptional upgrade since my last visit several months ago. Received excellent service. visit several months ago. Received excellent service. More

Joel was very courteous and efficient. I was fully satisfied with the service. Thank you I was fully satisfied with the service. Thank you More

Service was great very polite respectful and explained everything To me and welcomed me and my family and attended to us very great . Highly recommended. everything To me and welcomed me and my family and attended to us very great . Highly recommended. More

Very friendly and helpful. Quickly resolved my issues. John Eagle always does a great job with our service. Quickly resolved my issues. John Eagle always does a great job with our service. More

Amazing team here, ready to help with any and all problems I’ve had with my car since moving to Dallas! problems I’ve had with my car since moving to Dallas! More

Great emergency service today replacing my dead battery. I am so grateful for the fast and efficient service. I am so grateful for the fast and efficient service. More

Good service this morning at John Eagle Honda for my superior 2018 Honda Civic. Thank you, Richard! superior 2018 Honda Civic. Thank you, Richard! More

After a safety recall repair that I thought was finished, Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from a script—and doing it poorly—so I ignored what seemed to be a clumsy sales call to try to get a 25-year-old car back in their shop. Unbeknownst to me, she was actually trying to cover up a botched photo upload that happened under her supervision that was required to document completion of the safety repair, and until I returned for another photo the VIN would still show an open recall. Had she left this specific information on the voicemail, it would have been a much less frustrating experience overall. In her mind, saying the words "warranty purposes" somehow communicated "we screwed up the safety recall repair process so you need to come back." When I did bring the car back, she was extremely unprofessional and uncaring, even repeating how she had said "warranty purposes" on voicemail as though that explained everything. A simple apology accepting responsibility for inconveniencing a customer would have gone a long way, but that apparently was beyond her capabilities. More