John Eagle Honda of Dallas - Service Center

After a safety recall repair that I thought was finished, Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from a script—and doing it poorly—so I ignored what seemed to be a clumsy sales call to try to get a 25-year-old car back in their shop. Unbeknownst to me, she was actually trying to cover up a botched photo upload that happened under her supervision that was required to document completion of the safety repair, and until I returned for another photo the VIN would still show an open recall. Had she left this specific information on the voicemail, it would have been a much less frustrating experience overall. In her mind, saying the words "warranty purposes" somehow communicated "we screwed up the safety recall repair process so you need to come back." When I did bring the car back, she was extremely unprofessional and uncaring, even repeating how she had said "warranty purposes" on voicemail as though that explained everything. A simple apology accepting responsibility for inconveniencing a customer would have gone a long way, but that apparently was beyond her capabilities. More

Excellent, the service was performed satisfactorily in a relatively short period of time. Magnificent treatment of the service advisor. relatively short period of time. Magnificent treatment of the service advisor. More

I have had more than 20 cars from this dealership and have always been treated well. Also, the service that I received was top notch. The advisors that I have had EVERY TIME I brought my vehicles in for have always been treated well. Also, the service that I received was top notch. The advisors that I have had EVERY TIME I brought my vehicles in for servicing were polite, knowledgable, and communicative. They let me know step-by-step where my car was in the repair process. This was quite helpful. I will continue to purchase cars from John Eagle Honda. More

Ask your clerks and or advisors to stop burying their heads on the phone. When someone ask a question or comes in the door, have some courtesy to look around. I ask a clerk (her name starts with letter L heads on the phone. When someone ask a question or comes in the door, have some courtesy to look around. I ask a clerk (her name starts with letter L) a question, after she finish her text, she lift her head and ask me for my name. I have a picture and a small video of one of your advisers texting, browsing or God knows what he was doing on the phone for over 5 minutes. He lift his head for a second and goes back to his phone. In the mean time, you a costumer coming in with no one to say Hello, Good afternoon or at least a may I help you? Now, do I have any complains for the gentlemen that help me? No, he was professional, polite and helpful. The rest of your crew need to understand that if we are going to wait for our vehicle, we can see all this that they are getting use to it and it looks bad. Not only do they look bad on the costumer's eyes, it also gives us a glimpse or an idea of why are we been charge so much for the service. You have 5 guys 4 are on the phone and getting paid. Either the supervisor don't have a broom, mop or something for them to do or they he is just piling up his or her salary into my bill. More

Everything went smoothly Richard was very helpful and explained what was done to my car explained what was done to my car More

They have maintained our CRVs for more than 20 years and have been honest in their diagnoses and recommendations. have been honest in their diagnoses and recommendations. More

This dealership provides great customer service and the advisor was extremely helpful and explained everything well. advisor was extremely helpful and explained everything well. More

Knowledgeable, Committed and Thorough service, they went overboard patiently so we would be satisfied. Thankfully overboard patiently so we would be satisfied. Thankfully More

My experience here was excellent. Joel Vargas was my Service Advisor and he was just very professional, informative and helpful. I will definitely come back for my next service here. Joel Vargas was my Service Advisor and he was just very professional, informative and helpful. I will definitely come back for my next service here. More

The repairs were mandatory and the service advisor, Richard, helped me understand and put me completely at ease. Richard, helped me understand and put me completely at ease. More