John Eagle Honda of Dallas - Service Center

Everyone was very nice and courteous. I got my car in a timely manner. As far I have no complaints. I would recommend your dealership. I got my car in a timely manner. As far I have no complaints. I would recommend your dealership. More

I was very pleased with the services provided and the explanation of maintenance needed to keep my vehicle in good driving and safe condition. explanation of maintenance needed to keep my vehicle in good driving and safe condition. More

The service was good. I requested that my alignment be fixed, which it was. However, when I drove away from dealership I still had a steering wheel that wasn’t straight. I I requested that my alignment be fixed, which it was. However, when I drove away from dealership I still had a steering wheel that wasn’t straight. I came back the next day, missed work for 3-4 hours to get it completed. More

My family has purchased several cars from this dealership. The first few cars, the service was great. In the last two years, the service had drastically declined, from the sales department to the dealership. The first few cars, the service was great. In the last two years, the service had drastically declined, from the sales department to the service department. The last care I purchased, the finance department never sent the paperwork to Honda Finance and they never communicated that I traded my old care in. I drove my new car for over a month and nobody knew why I wasn't able to make my payment or why my old car was still showing on my account as active. I seriously tried to return the car, but they refused to take it back even though it was their mistake. I've also made appointments with the service department and their employees have the worst attitude. I called yesterday and made an appointment for today. When I arrived today, there was no appointment on their books for me. I'm beginning to belive this is a personal issue they have against me. We will never buy from this dealership again and now I know my service contract allows me to take my car to any dealership, I will never bring my car again. I plan to never step foot inside this dealership again. On a positive note, the Joel Vargas, the Service Advisor that helped me today, tried to salvage the relationship but at this point, it was too late. (The "Poor" rating that I gave the service department dose not reflect his customer service.) I would work with him again if he was at a differnt facility. They have a few good employes, unfortunately, the organization as a whole is not good. More

Great service, the associate was friendly and helpful explaining me every step of the process. I didn't have an appointment, but still they took my car and I didn't wait long. explaining me every step of the process. I didn't have an appointment, but still they took my car and I didn't wait long. More

Dealing with the Service Department Advisors & Tech’s have always been a great experience for me! have always been a great experience for me! More

No hassle service call today; in and out with no problems and everything addressed by staff. and everything addressed by staff. More

During a recent visit to John Eagle to have the battery serviced. The staff at John Eagle especially Austin made this experience much easier. serviced. The staff at John Eagle especially Austin made this experience much easier. More

Helpful, friendly service performed in a timely manner. Convenient neighborhood dealership. Easy to get a convenient appointment Convenient neighborhood dealership. Easy to get a convenient appointment More

Juan Rodriguez was my service advisor again, and make the process easy and smooth. He's a pleasure to work with. I'm happy with the service on my car. process easy and smooth. He's a pleasure to work with. I'm happy with the service on my car. More