We had our vehicle serviced and now it has problems starting and does not run the same.
I am completely disappointed and dissatisfied with this dealership's service department. I took my car in for a dead battery and routine service/maintenance about a month ago - July 14, 2018. My first service advisor, Ashley, was great and it seemed like a good experience. They replaced the battery and performed 64,000 maintenance: Change the engine oil and engine oil filter; Replace the engine air cleaner filter; Replace the air conditioning filter.
Inspect the brake linings; replace if necessary; Change the automatic transmission fluid and filter(s); Inspect the front suspension, tie rod ends and boot seals for cracks - This cost me nearly $600. We were advised they would need our car for a week to complete subsequent warranty and recall repairs. I had to take it back the following Wednesday, July 18, for warranty repairs. They repaired a Steering wheel recall, airbag light (checked but not fixed - they said it was not covered but it seems there is a recall for the airbag), and a few other repairs. Our repairs were completed on Thursday July 26 and we received our van back the following day, Friday July 27. We went on vacation Wednesday 8/1. Our car died that Saturday 8/4 just over 1 week after receiving our car back with a "brand new battery". We called to complain and the dealership sent a tech to check our car on Wednesday 8/8. He assured me everything was fine. He believed it to be a dead battery due to a dome light left on (no way to verify). We continued to have problems and dropped the van off on Tuesday 8/14. The service advisor attempted to charge me a diagnosis fee of $140. I spoke with a manager to explain my frustration and he waived the fee and assured me they would take care of it and get it running properly. I waited two days to hear back from the dealership, calling multiple times with no updates or diagnosis. On Friday they said they could not find positively identify the problem. The service advisor stated that the tech suggested changing the spark plugs to fix the problem. They told me it would be another $500. I declined, but they did change the negative terminal for my battery (free of charge). They told me I could pick it up, but it was not ready when my wife showed up 3 hours later. Now it has not been the same for the last 3+weeks. I question if the battery was new or possibly faulty. Originally I asked about the spark plugs but was told they didn't need to be changed until 100,000 miles. I find it suspicious that this was recommended after the fact and did not resolve the issue when I had them changed (not by the dealership). I also notified the dealership about a sound coming from the rear of the vehicle. The service team could not reproduce, so had no diagnosis or possible causes other than possibly crossed wires. When this was communicated to us, it was phrased in a manner that indicated we may have caused it because the upholstery in our cargo area was damaged. However, the vehicle was sold to us like this and we have not had a problem until now. We find it very upsetting that our vehicle has run well for the last 3 years since we purchased it and now after taking it to this dealership for service it has not run the same since. I have notified the dealership multiple times regarding this terrible experience. We have not been offered a geniune apology. We were advised that our vehicle would be diagnosed and fixed. Neither of those have been completed. We do not trust this service department and are deeply concerned for our vehicle. We feel like we were taken advantage of and like we were going to begin being charged for unneccessary or incorrect repairs and services.