John Elway's Crown Toyota

They can do the impossible I walked into the dealership after speaking to Robert Saldana over the phone. My credit is not good and I did not hold out much hope in being able to I walked into the dealership after speaking to Robert Saldana over the phone. My credit is not good and I did not hold out much hope in being able to purchase a car, but I really needed transportation. Tamer approached me when we walked on the lot with a smile and a welcome. I explained to him what I needed and the problems I had. We filled out some paperwork, they did what they do I answered questions and then we went outside to look at cars. I must commend Tamer, he did not pressure but showed me a variety of cars in a price range he thought I could afford, I thought he was nuts, but this man his supervisor and Ruben Gonzalez in finance were able to get me a car I did not think I would ever qualify for at a reasonable payment, even with my credit. They are an awesome group of people, who seem to care about their customers. More

New Car purchase I called around several dealers to get a price on new Toyota Tundra and out of everyone I talked to Tonya and Steve were able to get me the best price I called around several dealers to get a price on new Toyota Tundra and out of everyone I talked to Tonya and Steve were able to get me the best price on the vehicle. When I went to look at the truck they had it ready for me and I took it for a test drive. I had to comeback another day to sign all the paper work but when I did they had it all ready for me and I was in and out of the dealer within an hour. I had a great experience and I highly recommend buying a car or truck from them More

Pleasant experience, good price & quick transaction Before noon yesterday, Sunday 06/15/2014 - I called Michael Aguila inquired about a Tacoma truck. Even there was none matched our need in stock, Mr Ag Before noon yesterday, Sunday 06/15/2014 - I called Michael Aguila inquired about a Tacoma truck. Even there was none matched our need in stock, Mr Aguila asked me to to hold and checked around, found one, we agreed on the price and told me he would call me back at about 2:30PM because the truck had to be picked up at another location. Mr Aguila called me at 2:08PM told me it was ready, we traveled from Moreno Valley CA, got there, he shown us the truck which we were delighted. It only took a total of 1hr 30min. to test drive the truck and do paperworks. Overall experience is a wonderful feeling and it's rarely happen at car dealers but Crown Toyota is an exception. Beside the good treatment, an other aspect was the price we paid for this vehicle, Mr Aguila is an honor person, a trait that I really appreciate and respect. From now on every time my family, friends and myself need Toyota vehicles we will certainly contact Crown Toyota. Thank all for a special nice Father's Day afternoon at your dealer. Thoa Dang More

Complaint - Bad Service So this is what I emailed, Mike Aguila the Internet Sales Manager after he was asking if I was still in the market for car. John Elway's Crown Toyo So this is what I emailed, Mike Aguila the Internet Sales Manager after he was asking if I was still in the market for car. John Elway's Crown Toyota, I'm not in the market anymore and I decided to go with another dealer instead. I really liked that Prius but the truth of the matter is when I came in to get the proper documentation to take to my credit union I was confronted with a racism or ignorant loan officer. I had already decided to finance the Prius through my own credit union. However, the signing consultant ROB? I think... was god awful. Not only was his customer service incompetent, but impersonal and not very helpful about going over concerns. He didn't take the time to explain nor listen to what I needed. He abruptly was set on the price for the warranty insurance and Gap "AND" said no can't do, but maybe someone with more authority can work something out, but NOT ME!!!. I can't even believe he said that. He even had the nerve to tell me that I really wasn't buying anything until I sign for it. "AND" to think about it! I was shocked. Lastly, it's up to you if you want to come back or not since there are other buyers. So I hope you understand that after this experience there is no way I was I going to deal Toyota and his pushy and rude attitude..... Please forward to this email to the proper manager since the loan guy or preparer of documents shouldn't be in this position or the very least get some customer service training. I will be posted some blogs on yelp and the business bureau about this experience. I hope that this guy doesn't come across this way with all customers. I would say that the experience and the perception he left was impersonal and somewhat racist or bluntly ignorant. . Kind of sucks that they treat their customers this way. On good note: the actual sales person Jesse was incredibly responsive and helpful in discussing the purchase of the vehicle. More

Great Experience ! This was a great experience ! Ted GONZALES helped me and made my buying experience easy, memorable and great! From the time I sent him an email for in This was a great experience ! Ted GONZALES helped me and made my buying experience easy, memorable and great! From the time I sent him an email for inquiry, to the time I left the dealership with my HIGHLANDER, everything was handled professionally! Ruben Gonzales explained clearly all the options in the financing part. Crown TOYOTA has a good team! I highly recommend this dealership to everyone! Brian More

Bought it over the phone from a little Pit Bull. After visiting Crown Toyota last October (2013) I was contacted by phone by Beatrice Garcia an outstanding lady at Crown Toyota and asked me if was g After visiting Crown Toyota last October (2013) I was contacted by phone by Beatrice Garcia an outstanding lady at Crown Toyota and asked me if was going to buy a truck, and I told her that I was just looking and that I was not going to ready until the first of the 2014. Beatrice ask me if she could contact me then, and I said yes. She contacted me in Jan. and Feb. Itold her I still was not ready yet and thanked her for the calls. Beatrice called me in March and I told her that I was ready to buy. I told her what I wanted to buy and what it was going to cost me. She called me back withing 5min. with a price that was given to her from Vince Folia (sales manager) . I counterd back with a price and again within 5min. Beatrice called me back and told me that Vince accepted my counter offer. I told her SOLD, go ahead and order my Tacoma since what I wanted was not available. Beatrice told me that it would take about nine weeks to get my truck and I told her that was fine. And nine weeks later I had my new Tacoma. I call Beatrice my little Pit Bull (and I mean that in a good way). Since last Oct.2013 she latched on to me and did not let go until she knew that I was completely satisfiied and happy with my purchase, which I am. Thank you Beatrice. I purchased three other cars from Crown Toyota in the past and this the best experience I have had with Crown and I didn't even have to leave my house. Thanks again Beatrice and Vince More

Outstanding service This is our 3rd new vehicle in which we have purchased with John Elway Crown Toyota and this was by far our most enjoyable experience. Our sales repr This is our 3rd new vehicle in which we have purchased with John Elway Crown Toyota and this was by far our most enjoyable experience. Our sales representative Mike Lee was absolutely amazing. From the get go, Mike was not pressuring, he took time to answer our questions, took us on a test drive and allowed Lisa and I the comfort of thinking about what we wanted than to persuade or box us in to decide. I truly appreciated Mike's personality as he made us feel right at home and in a matter of 5 minutes assessed our vehicle and provided an offer that was everything we could have asked for. Not only did Mike help through the process, but went out of his way to go to San Bernardino himself to pick up our vehicle that night to the specifications we were wanting and bring it back and called us to finalize. If that were not enough, he continued to follow up with us the next morning to make sure that we were happy with our purchase and invited us at our leisure to return to help teach us about the Blue tooth features and our connections with our phones on his day off! Mike's comment, "no problem" and came to meet us at the dealership. Both Lisa and I cannot express our sincere appreciation to Mike and to the staff at Toyota for providing service which was and continues to be superior. I cannot say this enough, in lew of having been at BMW looking to purchase which was no where near this quality of face to face service nor workability. Mike you are amazing and Toyota is lucky to have such a representative who shows such care to his customers. Respectfully, Richard and Lisa Revard More

Worst day of my life Dealing with the sales person was a pleasant experience, he was kind and really tried to help us. Dealing with the manager made this experience terrib Dealing with the sales person was a pleasant experience, he was kind and really tried to help us. Dealing with the manager made this experience terrible. We were ignored, when the manager did bother to come over he kept telling us it would be 30 minutes, it was closer to 2 hours! He was disrespectful and unprofessional. When my husband went up to him to ask if he could get a ride so he could sell our old car Vincent first asked him if we were going to give him an excellent review. When my husband kindly told him it wouldn't be excellent but it would be good Vincent then said he didn't want to do the deal anymore. Simply because we told him he wasn't going to get a perfect hundred he rather we leave so his score wouldn't be affected. After that rude remark we told him we didn't want the deal, no reason to do business with people who only treat you like a money bag. The GSM came over to ask what happened when we explain he tried to justify the rude remarks, we then left. I cannot believe it is the higher ups that would be the problem. But if they can't be professional it makes it tough to trust anyone at this dealership. More

Toyota Tacoma Best Toyota dealer in California hand down Armando Moran made me feel welcome and gave me a good deal in my new Toyota Tacoma 4x4 Best Toyota dealer in California hand down Armando Moran made me feel welcome and gave me a good deal in my new Toyota Tacoma 4x4 More

John villalobos I asked my mom to take me to crown after I seen a BMW on the internet, when we were on our way we did not realzie that savage BMW was there also, so s I asked my mom to take me to crown after I seen a BMW on the internet, when we were on our way we did not realzie that savage BMW was there also, so since that's what I was looking for we stopped first. My mom did not want to deal there cause the guy was super pushy about the car but he did not even own a BMW but was quick to bash other dealerships that's sold used ones. So my mom said let's go to crown like we planned and when we got there john walked out to greet us we were already annoyed at the bad experience we had just had, but John was not pushy everything we asked him he smiled and it was not a issue nor did he push us. He showed us the 2 cars I wanted to see without hesitation took us on 3 test drives and still did not push the sale. My mom works for the banking industry and that's one thing she always strives on is awesome customer service and that's what John did, we only went to look but because of his kindness and friendliness my mom allowed me to get car with him! Hats off to john V you are what a car salesman is made of & what is sometimes over looked but great customer service. More