John Elway's Crown Toyota

I have been going to John Elway's Crown Toyota for years to service my trusty 2014 Prius. While a bit expensive, it has always been worth it. Now, however, I am shocked at just how much Crown Toyota has cha to service my trusty 2014 Prius. While a bit expensive, it has always been worth it. Now, however, I am shocked at just how much Crown Toyota has changed under new ownership. MAKING THE APPOINTMENT I recently took my car in for routine maintenance and to diagnose an issue with the horn. The new phone system made it next to impossible to actually make an appointment with changing wait times ("You are caller #7... You are caller #5... You are caller #2... You are caller #21... You are caller #19...") I finally opted to receive a call back and was contacted the next day. The stressed out operator explained to me that there is only one operator to handle all service calls now. I schedule my service for the following week. THE VISIT Since my call was eventually handled by an operator, I arrived for my appointment then had to explain to my service rep that I needed the routine maintenance and a diagnostic ran to see why my horn had stopped working. The Rep said that since they needed time for a diagnostic, I would have to leave the vehicle overnight. Not a big deal. But then I had to arrange for my own ride home. Still, not that big of a deal, it's just that some dealerships offer rides home. THE RESULT The next day I receive a call from my rep. He explains that a mechanic ran a diagnostic on my car horn and that a spiral cable needed to be replaced at the price of approximately $700. This diagnosis came with the caveat that they could not guarantee this was the problem. To add insult to injury, the diagnostic cost me $200, none of which would be applied to the repairs if I had chosen to do so. In short, I paid $200 for a non diagnosis of a technical issue. With regards to the maintenance I requested, I am even further concerned. It was recommended that I replace my hybrid coolant, which had just been done on a previous visit to Crown. My personal notes and past service sheets indicated that I would need brake fluid replaced and that I may be due for new brake pads. Today, my service rep told me all pads were fine and we didn't need to worry about the fluid. Although, the cabin air filter and engine air filter needed to be replaced along with my wiper blades, all of which I had very recently replaced. Then they literally wanted to charge me another $200 to run a diagnostic test to trace a weird noise they claimed to have heard when going over bumps in my car. I had already paid $200 for a non answer, I wasn't about to fall for that again. What's more, I had just replaced both the cabin and engine filters after my last service appointment at Crown. The service rep this time again suggested they be replaced. After explaining to him that they had just been replaced the rep admitted that, unless the filters look brand new, they always just suggest they be replaced. So, admittedly, it is a policy at Crown to nickel and dime hapless vehicle owners who don't know better. FINAL THOUGHTS With this recent visit, I think that I am done going to Crown Toyota. Making the service appointment was a nightmare. Then they called the next day to let me know that they had murky answers, but demanded a very clear amount of money from me. On top of that they attempted to sell me on service items that I had already addressed myself AND had documentation for. This is a sad turn for what used to be my go-to place to handle my vehicle. More

Dropped off truck on Friday now Tuesday. No calls from them. Call in to find out car hasn’t been worked on. Asked to speak to manager the lady hung up on me. I also bought the truck brand ne No calls from them. Call in to find out car hasn’t been worked on. Asked to speak to manager the lady hung up on me. I also bought the truck brand new from them in 2022 with extended warranty. More

I got vip service today at Crown Toyota ! Thanks Steven for your great service you are the best! Thanks Steven for your great service you are the best! More

Sales persons are nice, always send email and text message provide information. Service is efficient. message provide information. Service is efficient. More

Went in for break service on my 2018 Camry. Alexis helped me out. He has great customer service and on got my car done on time. The techs at Crown Toyota always do a great job. Will be going ba Alexis helped me out. He has great customer service and on got my car done on time. The techs at Crown Toyota always do a great job. Will be going back again for my next service. More

Easy transaction. Salesperson very knowledgeable & personable. I am a repeat customer & would purchase there again. Salesperson very knowledgeable & personable. I am a repeat customer & would purchase there again. More

The people are always nice, never pushy and the work being done is always explained why. being done is always explained why. More

Ramon was awesome very helpful and making sure that I understand the functions on my new beau at n even followed me home to drop my new car since I don’t have anyone to take my other car,he was great and understand the functions on my new beau at n even followed me home to drop my new car since I don’t have anyone to take my other car,he was great and so was my financier name Gordy More

They were fast and professional in the service. Since my arrival they asked me if they can help me. Since my arrival they asked me if they can help me. More

Cory did pretty good explaining what my Tacoma needed this time for service, plus recommendations. Good job! this time for service, plus recommendations. Good job! More