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John Elway's Crown Toyota

Ontario, CA

4.4
1,076 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,076 reviews

May 09, 2024

My service appointment went very smoothly and I was kept updated throughout the work as I waited. The waiting area is first class. More

by Hughdonohoe60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Canchola
May 06, 2024

Cow was absolutely amazing! Everything he did for us was smooth and made us feel totally relaxed with a whole process More

by Pamela.bloor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal conner
May 06, 2024 -

John Elway's Crown Toyota responded

Pamela, we're delighted to know that you had a smooth and relaxed experience with us at Crown Toyota. Thanks for your kind words about our team's efforts! Enjoy the road in your new vehicle, and welcome to the Swickard family!

May 03, 2024

Really nice dealership with a very large well maintained waiting room with a short order cook providing decent food while you wait for your vehicle. Unfortunately you seem to need these because there is a More

by Mrcgoalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
May 05, 2024 -

John Elway's Crown Toyota responded

We appreciate your feedback and patience during the service process at Crown Toyota. We're glad you enjoyed our waiting area amenities! Our team is always working to improve efficiency while maintaining quality service for all customers.

May 02, 2024

My wife took our 2022 Tacoma to Crown Toyota for a safety recall. The recall notice said the repair should take about an hour. Our appointment was at 7:30 am , she was told the truck would not be ready until More

by willytandelda
Recommend Dealer
No
Employees Worked With
Not sure
May 02, 2024 -

John Elway's Crown Toyota responded

Willy, I'm really sorry to read about your wife's experience. It sounds like we fell short of providing the efficient and accommodating service that you should expect from us. We'd appreciate the opportunity to discuss this further with you and see how we can make things right. Please reach out at your earliest convenience. Thank you, Alex Nielsen - Customer Experience Manager - 702-336-0303

April 12, 2024

I went for the 18 months free service on my 2022 Toyota Corolla Cross service. Julio was very cordial, my car has less than 10 thousand miles and so it was easy for the people to check all the areas in my More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Apr 12, 2024 -

John Elway's Crown Toyota responded

Esther, we're glad to know you had a positive experience with Julio and our team at Crown Toyota. Thanks for trusting us with your 2022 Corolla Cross service! We'll continue striving to provide excellent customer care!

April 10, 2024

A.J., of Swichard Toyota, provided excellent customer service. He explained in detail what my service package included. I did not receive any upselling from him. He gives honesty and integrity to the se More

by debbsjf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj
Apr 11, 2024 -

John Elway's Crown Toyota responded

We're glad to know that A.J. provided you with excellent service and detailed information about your package at Crown Toyota! We appreciate the kind words, as honesty and integrity are key values for us. Thanks for sharing your experience!

March 30, 2024

Adrian and Irving were very helpful with getting our car squared away! Will come back for sure More

by kevinh909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Pulido, Irving Ferreira
Apr 01, 2024 -

John Elway's Crown Toyota responded

Kevin, we're thrilled to hear that Adrian and Irving could accommodate your car needs! We look forward to seeing you again at Crown Toyota — until next time!

March 27, 2024

I am rating the maintenance service handled by Jeff Wade. I am always happy with my experience when Jeff is my service advisor. More

by Steve
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Mar 28, 2024 -

John Elway's Crown Toyota responded

Steve, it's great to know that Jeff has been providing you with excellent service at Crown Toyota. We appreciate your feedback and look forward to assisting you in the future!

March 22, 2024

The service rep. Mr. AJ was very nice and knowledgeable. The rental clerk was also very nice. I have always been pleased with my visit. More

by Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Mar 24, 2024 -

John Elway's Crown Toyota responded

We're glad to know that you've consistently had positive experiences with us at Crown Toyota, especially with AJ and our rental clerk. We appreciate your feedback and are here for any of your future needs!

March 21, 2024

I went there for an oil change and general check-up service, Ed was super friendly and helpful, and he also gave my car exactly on time! Thank you Ed. More

by Iskandarhanady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Tillman
Mar 22, 2024 -

John Elway's Crown Toyota responded

We're glad to know Ed provided you with a timely and friendly service at Crown Toyota. Thanks for trusting us with your car's maintenance needs!

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