John Elway's Crown Toyota

Great experience! I am a first time buyer. I previously tried financing a car a year ago at another dealership and it seemed as if all they wanted was to give me what t I am a first time buyer. I previously tried financing a car a year ago at another dealership and it seemed as if all they wanted was to give me what they wanted. Not what I wanted. I gave the car back because they asked for more money even after I had already told them that I didn't have anymore to give. I was referred to Dan Rogers from a family member. Justin sebring was the first to great me and was extremely helpful in finding Dan for me. He didn't try and take over the sale. The thing I liked most was that I told them what I could give & they worked with what I had. They never once asked for more money. After we agreed on a price, Justin was the one that finished helping me. He was very friendly and easy to talk to. He put up with all my questions without showing any frustration. When it was time to go to the finance depot. He was nice enough to stop by and give me updates on the wait time. I would definitely recommend any buyers to go crown Toyota in Ontario and give them a try. More

Purchased brand new car and battery dead in 1 month I brought to the service manager's attention about my brand new Prius Plug In Hybrid battery becoming dead after it was parked at a covered LAX airpor I brought to the service manager's attention about my brand new Prius Plug In Hybrid battery becoming dead after it was parked at a covered LAX airport area x roughly 1 week. With the remote key not even able to open the car doors, I had to manually open the driver door with the metal key and called AAA to jumpstart the car. When I brought it to the toyota dealer service manager's attention (Mr Buenrostro) the following day, he showed me a blogposts (www.priuschat.com) detailing similar battery bproblems experienced by other people with the prius and the prius plug in (PIP). He recommended buying a trickler charger or a portable jumpstart kit. I find this unacceptable especially buying a new car roughly a month old. After several discussions with the customer relations lady Isabel, she recommended leaving my car in their dealership when I go for a few days or weeks vacation (i have to provide my own car rental) and they will try to prolong the batteries life by removing one of rhe fuses (which they intend to teach me). I find the it unacceptable that the dealer was not upfront and I was not told about this problem during the sales talk prior to the purchase. It seemed more that certain information about this issue were witheld probably deliberately. Knowing about this battery issue would have significantly played a role in my decision making. They claim that this was the "normal" characteristic of the battery. It does not sound normal if your brand new car battery is dead if unused/parked for roughly a week .and needs jumpstarting. The only advise offered is to teach me how to remove one of the fuse prior a long trip so as to prolong battery life. Isabel, the customer relations girl in a way insinuated that I should have done more research prior to purchasing the car. More

Exceptional Service !!! My experience with John Elways Crown Toyota was a great experience. Tamer was awesome....helped with selection and made sure we were taken care of fro My experience with John Elways Crown Toyota was a great experience. Tamer was awesome....helped with selection and made sure we were taken care of from start to end. Greg processed numbers to make sure that I stayed within my budget. He was great to work with.Jimmy in finance went over the entire deal and details. The paperwork was simplified and I was out of there in a timely manner. The overall experience was excellent.I was treated like more than a number. I have and will continue to recommend this dealership and these group of people to my friends and family. Essentially... You can expect a fair price, consideration of your budget and a professional closing of the deal by friendly and professional people. More

Fantastick Experience Being a woman buying a new car can be frightening. Ted Gonzalez treated me with respect, honesty and giving me much information about the vehicle. I h Being a woman buying a new car can be frightening. Ted Gonzalez treated me with respect, honesty and giving me much information about the vehicle. I had already researched and knew what I wanted in a Camry. He was friendly and not intimidating or aggressive in his sales pitch. I was very relaxed but excited. He was very reassuring and told me I should get my desires and features. I will definitely return and encourage others to buy a car at John Elway's Toyota & Scion. Ray Rodriguez was very cordial and informative. He showed me the other options I could get for my vehicle. He didn't push me into buying the warranties or protection plans. I never had any hesitation to obtain those things. He also asked if I wanted the security system installed at that time or come in later. It only took 1 hour to install. I applaud all the staff they are very friendly and helpful. More

New car experience Mr. Raza was amazing, he made sure we were informed about everything about the car. Most incredible experience we've had. I am so happy to work with h Mr. Raza was amazing, he made sure we were informed about everything about the car. Most incredible experience we've had. I am so happy to work with him and would come back to him again!! More

Customer Swervice at its Finest I went to this dealership looking for a new car . From the time I walked in til the time I left everyone made sure I was a happy customer ! They have I went to this dealership looking for a new car . From the time I walked in til the time I left everyone made sure I was a happy customer ! They have mastered the skill of customer Service ! Thank you so much ! More

Great Experience My salesperson Tonya was AWESOME! She gave me the exact car I wanted, it was easy and painless. I went to two other dealerships where I was met with My salesperson Tonya was AWESOME! She gave me the exact car I wanted, it was easy and painless. I went to two other dealerships where I was met with typical salespeople that wasted my time trying to talk me into something I didn't want. More

Great truck - Great experience The sales and financing teams were both fast, efficient and friendly. They directed me to the truck that I wanted, and make the process easy to exper The sales and financing teams were both fast, efficient and friendly. They directed me to the truck that I wanted, and make the process easy to experience. My second truck from John Elway's Crown Toyota! More

Buying a new car I was very happy with Tom with his Great customer service and want to Thank Vinny Folgia for an outstanding sales team at this dealership I was very happy with Tom with his Great customer service and want to Thank Vinny Folgia for an outstanding sales team at this dealership More

2014 RAV4 “My husband and I had the most pleasant buying experience with your dealership this last Sunday, when buying our 2014 Rav4 XLE. Our RELATIONSH “My husband and I had the most pleasant buying experience with your dealership this last Sunday, when buying our 2014 Rav4 XLE. Our RELATIONSHIP began on approximately April 25th via the Internet, with Tonya. I truly appreciated her informative, friendly, non "PUSHY" emails. That same demeanor pretty much carried over when we visited your dealership on Sunday. We (my husband and I) relaxed and felt very welcomed when we were introduced to Tonya. Due to the fact that Tonya was currently with two customers already, she introduced us to Al, and again we felt very warmed, and relaxed while working with Al. Our warm, welcomed feeling carried on throughout our entire experience with your dealership (from the start with Tonya, to Al, even to Ray in Finance. We never once felt like just a number. We felt like family, like home. We have worked with other car dealerships before - on new vehicles, used vehicles, other Toyota dealers, and several non-Toyota dealers. Hands down yours is and was the most enjoyable buying experience we have ever had. We look forward to a long RELATIONSHIP with our new family at CROWN TOYOTA.” More