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John Elway's Crown Toyota

Ontario, CA

4.8
1,546 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,546 reviews

February 17, 2025

Car maintenance always takes forever here. I recently made an appointment and waited on site for 3 hours for them to check fluids and rotate the tires. It's been this bad for many years. More

by cstagg40
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ
Feb 18, 2025 -

John Elway's Crown Toyota responded

I'm sorry to hear about the long wait times you've experienced. We aim for efficiency and your feedback is valuable as we continually work to improve our processes. Please feel free to reach out if there's anything else you'd like to discuss. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

February 16, 2025

they gave me the deal i was asking for and made sure that they could accommodate me in any way possible More

by Mellievee93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier and scott , Ruben Gonzales
Feb 17, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that our team at Crown Toyota was able to meet your needs and provide a great deal. Thank you for choosing us!

February 14, 2025

Very helpful with all of my concerns. Jessie was wonderful to work with and made sure I was up to date with everything that was going on with my vehicle from start to finish. They got the More

by Heathermurdock67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Feb 17, 2025 -

John Elway's Crown Toyota responded

Heather, we're delighted to hear that Jessie and the Crown Toyota team provided you with such attentive service. Thank you for sharing your experience, and we're glad you're happy with the quick repair!

February 13, 2025

Toyota Makes great cars and offers great service and they are very knowledgeable Always a pleasure to go there to get my car service . More

by Black hawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Barton
Feb 14, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that you consistently enjoy the service and expertise at Crown Toyota! Thank you for choosing us, and we look forward to your next visit.

February 12, 2025

Yadira P. was wonderful. She spent extra time finding the right vehicle and ensured I felt comfortable with its features, answering all my questions. Silvia M. More

by kryssyhayes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yadira Perez and Silvia Magana
Feb 12, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Yadira and Silvia provided such exceptional service at Crown Toyota! It's great to know they made your experience comfortable and informative. Thank you for choosing us, and enjoy your new vehicle!

February 12, 2025

The salesman, the sales manager, were all wonderful. I have zero complaints about the personal side of this. Now the other part is it just takes too darn long. I was there for hours and hours. I think I More

by fern3408
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Temores, Mustafa Abdelkarim, Marlon Castellanos, and Khadim Faye
Feb 12, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your experience with us at Crown Toyota. We're glad to hear that our team, especially Khadijah, made a positive impression on you. We apologize for the lengthy process and appreciate your patience; we'll certainly take this feedback into consideration as we work to improve efficiency in the future!

February 12, 2025

I took my 2023 Tacoma in for 60K service. I met AJ in the service department. He was very kind and friendly to work with. He also explained what was going to happen on the 60K service. Everyt More

by Tvanpvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merida
Feb 12, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that AJ provided such a positive experience during your 60K service at Crown Toyota. It's great to know everything was completed efficiently and with clear communication. We look forward to welcoming you back next time!

February 11, 2025

Very fast, friendly and easy to work with. Cal was quite the professional and answered every question we had. More

by AHE9019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal Conner
Feb 11, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Cal provided a fast and friendly experience at Crown Toyota! Thank you for sharing your positive feedback, and we're here if you have any more questions in the future.

February 11, 2025

Very helpful and professional, felt special as a customer. I would definitely recommend dealership to anyone. More

by michaelpatrickdaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Buenrostro
Feb 12, 2025 -

John Elway's Crown Toyota responded

Michael, we're delighted to hear you felt special as a customer at Crown Toyota! Thank you for recommending us and sharing your positive experience.

February 09, 2025

I hope service was completed just as it was told it was going to be done More

by snshine7212
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mendibles
Feb 10, 2025 -

John Elway's Crown Toyota responded

Would you consider sharing further details about your experience? I want to address your concerns but will need more information to do so. I look forward to hearing from you. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

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