
John Elway's Crown Toyota
Ontario, CA
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Car maintenance always takes forever here. I recently made an appointment and waited on site for 3 hours for them to check fluids and rotate the tires. It's been this bad for many years. I recently made an appointment and waited on site for 3 hours for them to check fluids and rotate the tires. It's been this bad for many years. More
Very helpful with all of my concerns. Jessie was wonderful to work with and made sure I was up to date with everything that was going on with my vehicle from start to finish. They got the Jessie was wonderful to work with and made sure I was up to date with everything that was going on with my vehicle from start to finish. They got the repair done quick and I couldn't be happier with the service I received. More
Yadira P. was wonderful. She spent extra time finding the right vehicle and ensured I felt comfortable with its features, answering all my questions. Silvia M. was wonderful. She spent extra time finding the right vehicle and ensured I felt comfortable with its features, answering all my questions. Silvia M. was very thorough with my financing and incredibly kind. I appreciated having two females assist me! Thank you. More
The salesman, the sales manager, were all wonderful. I have zero complaints about the personal side of this. Now the other part is it just takes too darn long. I was there for hours and hours. I think I I have zero complaints about the personal side of this. Now the other part is it just takes too darn long. I was there for hours and hours. I think I got there about 1:30. I decided what car I wanted probably no later than 2:15 and then I didn’t leave until last night at 8:30. It was the longest day of my life. The car had to be picked up from Long Beach and that actually was the fastest part of it. They offered to let me take my trade-in car home and come back but I had already put in hours and hours, so what was a one more. It wasn’t that part at the end, it was everything else all day long. I don’t know what was happening or why it takes hours. But I really like your people. I think they’re good. They represented the company really well particularly my sales person Khadijah Faye. He was sweet, friendly and kind. I felt comfortable buying this vehicle with him helping me! As I said, I can’t say a single thing about your personnel, they’re awesome. But the process of purchasing the car is cumbersome and a little draconian. More
I took my 2023 Tacoma in for 60K service. I met AJ in the service department. He was very kind and friendly to work with. He also explained what was going to happen on the 60K service. Everyt I met AJ in the service department. He was very kind and friendly to work with. He also explained what was going to happen on the 60K service. Everything was done in a timely matter. I will see him again next time. Keep up the good work AJ. More