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John Elway's Crown Toyota

Ontario, CA

4.8
1,608 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,608 reviews

March 07, 2025

When I bought my car it came equipped with a center console safe and they did not have the combination for it nor did they reset it. We had also agreed upon a set amount for a down payment resulting in More

by fove24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cameron
Mar 07, 2025 -

John Elway's Crown Toyota responded

I'm sorry to hear about the issues with your car purchase. It sounds like there was a mix-up with both the center console safe and your payment agreement, which is certainly not our intention. We would appreciate the opportunity to address these concerns directly and find a resolution for you. Please feel free to reach out at your convenience so we can assist further. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

March 05, 2025

I've been to John Elway's Crown Toyota Ontario California several times already. For getting a new car here has been a great experience. The Sales person (Mark Ramirez, Tony the Financer, and the Manager (so More

by TriciaTejero
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Ramirez
Mar 05, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your experience with us at Crown Toyota! We're delighted to hear that Mark, Tony, and the rest of our team provided such patient and understanding service. We appreciate your kind words and look forward to assisting you again in the future! Enjoy the road in your new vehicle, and welcome to the Swickard family!

March 05, 2025

Victor Torres helped us and he was knowledgeable respectful and helped us in every way that we needed. If I ever purchase another vehicle, it will be with Victor More

by Rayenla
Recommend Dealer
Yes
Employees Worked With
Victor Torres
Mar 05, 2025 -

John Elway's Crown Toyota responded

Rayenla, we're delighted to hear that Victor provided such excellent service at Crown Toyota! We look forward to assisting you with any future vehicle needs. Enjoy the road in your new vehicle, and welcome to the Swickard family!

March 05, 2025

Eric was communicative, informative and possess great customer service skills. I appreciated how he assisted during my visit. More

by Paulramos938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Martinez
Mar 05, 2025 -

John Elway's Crown Toyota responded

Paul, we're delighted to hear that Eric provided excellent service during your visit to Crown Toyota. Thank you for sharing your experience with us!

March 05, 2025

Good atención buen servicio y sobre. todo todos muy amables gracias toyota crown una experiencia bonita se los recomendaré a mis amigos... More

by JOE ESTRADA
Recommend Dealer
Yes
Employees Worked With
DANIEL MORAN...SALES DEPARTMENT
Mar 07, 2025 -

John Elway's Crown Toyota responded

Joe, gracias por compartir su experiencia positiva con Crown Toyota. Nos alegra saber que ha recibido un buen servicio y atención amable. Esperamos verle de nuevo pronto!

March 04, 2025

The services was quick and easy. They kept me up dated the truck was done ahead of time More

by tlwdhw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Macias, Aaron Barton, Jorge Buenrostro
Mar 05, 2025 -

tlwdhw responded

The service was great

Mar 05, 2025 -

tlwdhw responded

The service was great

Mar 05, 2025 -

John Elway's Crown Toyota responded

We're thrilled to hear that your Crown Toyota experience was a smooth success! Thank you for the 5-star review. Safe travels!

March 04, 2025

Overall, the service was sophisticated and the sales genuinely helpful and answered our questions. Keep up the good work More

by Johan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 04, 2025 -

John Elway's Crown Toyota responded

Johan, thank you for the positive feedback! We're glad to hear that our team at Crown Toyota provided great service and answered all your questions. We appreciate your support!

March 04, 2025

I had my car service my service advisor was Chris. Chris was very helpful very informative and very polite good customer service I strongly recommend it. More

by joeldecasas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Osgood
Mar 05, 2025 -

John Elway's Crown Toyota responded

Thank you for recommending Crown Toyota, Joel! We're delighted to hear that Chris provided such helpful and informative service. We appreciate your feedback and look forward to serving you again in the future!

March 03, 2025

Excellent work , speedy fast, very courageous and courteous, will let others know to shop crown More

by Bustamanteberni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pj
Mar 03, 2025 -

John Elway's Crown Toyota responded

We really appreciate you taking the time to leave Crown Toyota this awesome review, thank you!

March 03, 2025

What a pleasant experience! Brian was the best! We purchased from out of state and he was extremely helpful from start to finish! Answered every single question I had. Very resp More

by Trish P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Contreras and Kyryl. Forgive me for not remembering Finance Rep. name.
Mar 04, 2025 -

John Elway's Crown Toyota responded

Trish, we're thrilled to hear that Brian and the Crown Toyota team made your out-of-state purchase such a pleasant experience! Thank you for sharing your positive feedback, and safe travels ahead!

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