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John Elway's Crown Toyota

Ontario, CA

4.8
1,546 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,546 reviews

December 30, 2024

Great customer service and attentive , met our needs as we were purchasing a special ordered vehicle More

by loojeda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni
Dec 31, 2024 -

John Elway's Crown Toyota responded

The team at Crown Toyota loves seeing great reviews! Thank you!

December 30, 2024

Keila in internet sales was great to work with, Very professional and knows her stuff More

by quiltingkaren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keila Arellano
Dec 31, 2024 -

John Elway's Crown Toyota responded

Thank you for your confidence in Keila and Crown Toyota!

December 29, 2024

Saalim was very friendly and helpful. He was patient, answered all my questions and made the whole process smooth and painless. More

by camandabye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saalim Scott, Claudia Flores
Dec 31, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Saalim provided a friendly and helpful experience at Crown Toyota! It's great to know the process was smooth and all your questions were answered. Thank you for sharing this feedback with us!

December 25, 2024

I miss the old days when you could sign ip for car service with your favorite service advisor. They do hire capable people though who recognize the worth of a Toyota owner. More

by Lmg91739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Dec 26, 2024 -

John Elway's Crown Toyota responded

Thank you for sharing your thoughts! We're glad to hear that our team at Crown Toyota is recognized for their capability and dedication. We appreciate your feedback and look forward to continuing to serve you well in the future.

December 24, 2024

I have bought my car new from them . It’s a 2017 rav 4 I had them serviced the car all these years. I appreciate the support and care of me and what the car needs. More

by Adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Salazar , Tina Chapman
Dec 26, 2024 -

John Elway's Crown Toyota responded

Adriana, thank you for trusting Crown Toyota with your RAV4 over the years! We're delighted to hear that our team has provided the support and care you've needed. We look forward to continuing to serve you in the future!

December 24, 2024

I arrived and had a loaner vehicle reserved for 8am (they only hold the car for 1 hour). When I arrived, the check-in line was long, and as I was waiting, they gave away my loaner car because I did not More

by jmbarrientos01
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not get employee name
Dec 24, 2024 -

John Elway's Crown Toyota responded

I'm sorry to hear about your experience with the loaner vehicle. It sounds like there was a miscommunication that caused inconvenience during your visit, and I apologize for any frustration this may have caused. We strive to provide efficient service and would appreciate the opportunity to make things right for you. Please feel free to reach out at your convenience so we can discuss further options. Thank you, Leadership Team CustomerExperience@Swickard.com

December 24, 2024

All personnel are beyond helpful! They are all super friendly, professional, knowledgeable, and so patient! More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Canchola
Dec 26, 2024 -

John Elway's Crown Toyota responded

Ruby, we're delighted to hear that our team at Crown Toyota provided you with such a positive experience! Thank you for your kind words and support.

December 24, 2024

After visiting two other Toyota dealerships, Scott and Kayla put me in my beautiful new Toyota Camry!! They were both extremely helpful and went above and beyond to make sure I got the car I wanted. Thank More

by Anna Garnica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Straley and Kayla
Dec 26, 2024 -

John Elway's Crown Toyota responded

Anna, we're delighted to hear that Scott and Kayla provided such exceptional service at Crown Toyota! Enjoy your new Camry, and thank you for recommending us. Safe travels ahead, and welcome to the Swickard family!

December 24, 2024

Dan Rogers and the team at Crown Toyota took such great care of us. Dan found us the exact vehicle we were looking for and made the buying process very smooth. We couldn’t have had a better experience. We’ More

by J11fropuff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vitaliy Ikhrata, Dan Rogers
Dec 26, 2024 -

John Elway's Crown Toyota responded

It's fantastic to hear that Dan and the Crown Toyota team provided you with such a smooth buying experience! We're delighted you found the perfect vehicle, and we look forward to welcoming you back in the future. Safe travels until then, and welcome to the Swickard family!

December 23, 2024

Troy Botts , is the man super great service very helpful and I will be a repeat customer. Thank you Troy. More

by ptenorio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Botts
Dec 23, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Troy provided you with great service at Crown Toyota! We look forward to welcoming you back as a repeat customer. Thanks for the kind words!

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