
John Elway's Crown Toyota
Ontario, CA
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They removed the lug nut security key from the trunk to unlock the wheels in order to rotate them. Instead of returning the security key back to the original location in the spare tire compartment of the unlock the wheels in order to rotate them. Instead of returning the security key back to the original location in the spare tire compartment of the truck, they left the dirty key in the front console cup holder and the security key package on the front passenger seat. Additionally, they left the trunk a mess when retrieving the lug nut security key, and did not return the driver's seat to it's original position. These are little things, but it shows the lack of concern and respect for the customer and their properties. More
Cal was a straight shooter. Him and Ted were very helpful in securing the certified preowned car we wanted. Highly recommend! Him and Ted were very helpful in securing the certified preowned car we wanted. Highly recommend! More
I was not pleased with the service I received this last Friday at the dealership. I was given a set time (1:30pm) of when the vehicle would be completed and later informed that there is a delay (3pm). I wa Friday at the dealership. I was given a set time (1:30pm) of when the vehicle would be completed and later informed that there is a delay (3pm). I was not asked or offered a rental or uber to depart to my home. I have been taking my three vehicles to this dealership and not once, I received bad service. During my 7 hour stay I heard other customers complaining about their service they received. It is not good business to have to numerous common one day. If there is a lack of service tech with shortage, then the dealership should think of a better backup solution. More
6 stars out of 5! Great buying experience. Brian Contreras, Vitaliy Ikhrata, and Kayla were very helpful , knowledgeable, easy to reach, and responded very quickly to Great buying experience. Brian Contreras, Vitaliy Ikhrata, and Kayla were very helpful , knowledgeable, easy to reach, and responded very quickly to my questions. I would highly recommend Crown Toyota based on my experience with these employees. More