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John Elway's Crown Toyota

Ontario, CA

4.8
1,551 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,551 reviews

December 08, 2024

I’ve been going to Crown Toyota for years and appreciate their great customer service. I’ve been working with AJ for a few years and he does an awesome job of taking care of my car and making me feel things More

by Jnutgrass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merida
Dec 10, 2024 -

John Elway's Crown Toyota responded

Thank you for your loyalty to Crown Toyota! We're delighted to hear that AJ has consistently provided excellent service and taken great care of your car. We look forward to continuing this relationship for many more years to come!

December 08, 2024

Very good service I like the service Julian is the best he did the best to make us happy More

by Fahdashkar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian
Dec 09, 2024 -

John Elway's Crown Toyota responded

Thank you for this great review of Crown Toyota! We will pass along your kudos to Julian. Enjoy the road in your new vehicle, and welcome to the Swickard family!

December 05, 2024

Elias and Vitaly were exceptionally helpful in our car purchase. It made it a breeze and they are very personal in interacting with us. More

by japple23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Farraj, Vitaliy Ikhrata
Dec 05, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Elias and Vitaly made your car purchase experience smooth and enjoyable at Crown Toyota. Thank you for sharing this positive feedback!

December 04, 2024

Aaron at crown Toyota was very caring and accommodating to what I needed & was looking for in a car. He really took great care of me! I’m in love with my new car ! Thank you so much ! More

by Sjmcq824
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Tillman
Dec 04, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Aaron provided such caring and accommodating service at Crown Toyota! Enjoy your new car, and thank you for choosing us!

December 04, 2024

Hi this is Angela Hernandez I was treated with the best service and respect from John Alvarez and Michael Checkman they were very knowledgeable and very sufficient. Thank you. I will choose them again for More

by angal57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Alvarez Michael Checkman , Sonny Dario
Dec 05, 2024 -

John Elway's Crown Toyota responded

Thank you for sharing your experience with John and Michael at Crown Toyota! We're delighted to hear that their service met your expectations. We look forward to assisting you in the future!

December 03, 2024

very nice staff and gave me really good deal which was in my budget. khadim was very helpful and funny guy More

by surjit kaur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
khadim
Dec 03, 2024 -

John Elway's Crown Toyota responded

Surjit, we're delighted to hear that Khadim and the Crown Toyota team provided you with excellent service and a great deal. Thanks for sharing your experience! Enjoy the road in your new vehicle, and welcome to the Swickard family!

December 02, 2024

Just bought a new to us 2022 Toyota 4Runner TRD Offroad from Crown Toyota. Have to say the experience was truly pain free and non-stressful. Our sales guy Robert Wynn was very friendly and not pushing us i More

by juanlpz7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wynn/Sales and Sonny/Finance
Dec 03, 2024 -

John Elway's Crown Toyota responded

Juan, we're delighted to hear that Robert and Sonny made your experience at Crown Toyota so enjoyable! Thank you for recommending us, and we hope you're loving your new 4Runner TRD Offroad. Safe travels ahead!

December 01, 2024

Excellent customer service. Michael was very knowledgeable when questions arise on the my new purchase I a happy customer. More

by ctostado2170
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Silvia Magaña
Dec 03, 2024 -

John Elway's Crown Toyota responded

We're delighted to hear that Michael provided excellent customer service and helped make your experience at Crown Toyota a positive one. Enjoy your new purchase, and thank you for choosing us!

November 30, 2024

Horrible experience at this dealership they have no sense of customer service here they do not communicate to the customer about concerns at all More

by robert dollison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian (new employee), Jeff Wade, Gary Zondervan, Aaron Barton, Robert Cabacungan, Dan Casillo, Gina Kennedy, Kon Baur, Jorge Buenrostro, Tina Chapman
Dec 02, 2024 -

John Elway's Crown Toyota responded

Robert, I'm sorry to hear about your experience. We strive for clear communication and excellent service, so it's concerning to read this feedback. Please reach out when you have a moment; I'd like the opportunity to address any concerns directly with you. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

November 30, 2024

They are frendly, and respectfully and also they can help you really ,really fast nice treatment Thank you guys. More

by eduardojonathan0125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor and Leo
Dec 02, 2024 -

John Elway's Crown Toyota responded

Eduardo, we're delighted to hear that you had a positive experience with our team at Crown Toyota. Thanks for the kind words and support!

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