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John Elway's Crown Toyota

Ontario, CA

4.9
1,768 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,768 reviews

November 13, 2025

I went in for a new vehicle purchase. I was helped out by Carlos who was very patient and helpful. He toured me around showing multiple cars until I found one I liked. The financing proce More

by Alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez, Chris Thai
Nov 13, 2025 -

John Elway's Crown Toyota responded

Congratulations on your new car, Alex! We will be sure to pass along your thanks to Carlos and the team for making the process so smooth. We can't wait to see you again at Crown Toyota! Thank You, Customer Experience Management customerexperience@swickard.com

November 13, 2025

Thank you Crown Toyota and a big thank you to Juan Espinoza. I love my new 4 Runner TRD off road. The I force max drivetrain is awesome. Good job Toyota! I found the vehicle on the Crown Toyota we More

by David Thiel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Kilpatrick, Isabel Velez, Darlene Barton
Nov 14, 2025 -

John Elway's Crown Toyota responded

David, thank you for sharing your incredible experience with Juan and our team! It's fantastic to hear Juan went above and beyond to assist you, making your buying experience completely hassle-free. We look forward to seeing you again at Crown Toyota. Enjoy the road in your new 4Runner TRD Off-Road, and welcome to the Swickard family! Thank You, Customer Experience Management customerexperience@swickard.com

November 13, 2025

A genuinely pleasant car buying experience! You want in and out? You want a rep that will not blow up your phone and respects your boundaries? John Napolitano is your guy. Thank you for keeping More

by eriko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Napolitano, Vitaliy Ikhrata
Nov 14, 2025 -

John Elway's Crown Toyota responded

Congrats on your new 2026 Camry XSE! It’s wonderful to hear John made the process smooth and respectful of your time and boundaries. Thank you for choosing Crown Toyota and for your glowing recommendation. Safe travels ahead! Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

It took 5 hours after I selected my car with no updates. Salesman said someone didn’t come in today. The last hour the finance guy said he just got the paperwork and blamed the sales person for the delay. More

by KJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khamin
Nov 12, 2025 -

John Elway's Crown Toyota responded

We apologize for the delays and miscommunication you experienced at Crown Toyota. We are actively working on improving our process. Thank you for sharing this feedback, and if there's anything we can do to support you at this time, please feel free to reach out directly. Thank you, Customer Experience Management - customerexperience@swickard.com

November 12, 2025

Crown Met all my expectations! John N. Was awesome, finance made it very easy! Great experience More

by chriskimberly17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Napolitano
Nov 13, 2025 -

John Elway's Crown Toyota responded

We are grateful for your review. We hope to see you soon at Crown Toyota! Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

Me atendió muy amablemente. Me avisó cuándo mi vehículo estaba listo y me explicó los servicios a realizar. No sé si será la única persona que habla español pero fue el único q More

by oscarmendoza74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Nov 13, 2025 -

John Elway's Crown Toyota responded

Apreciamos sus palabras, Oscar. Nos alegra que nuestro equipo le dio un servicio amable y claro. Aquí estamos para usted en Crown Toyota! Gracias, Customer Experience Management customerexperience@swickard.com

November 11, 2025

Good service employees were very helpful in answering my questions. Got a good deal on my Toyota 4Runner. More

by Rigo220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo
Nov 12, 2025 -

John Elway's Crown Toyota responded

Hi Rigo! We're pleased to hear our team was helpful and ensured you got a great deal on your Toyota 4Runner. Thank you for choosing Crown Toyota! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

Great service advisor and techs. Fast and efficient experts. Took in my 4Runner TRDpro for its 35k, did a video inspection of my vehicle and found no issues. Proceded to perform a mi More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Valdez, Jeff Wade, Vanessa Ramirez, Run Lunsford, Tony Mendibles, Danny Zendejas
Nov 12, 2025 -

John Elway's Crown Toyota responded

Thanks for sharing your experience! We’re pleased that our team was thorough and efficient. We look forward to assisting you in the future at Crown Toyota! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

The greatest place to shop for a vehicle and from the floor to the service center very pleased. More

by jimenezbob90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Osgood
Nov 12, 2025 -

John Elway's Crown Toyota responded

Bob, thank you for the great review. We look forward to seeing you again at Crown Toyota! Thank You, Customer Experience Management customerexperience@swickard.com

Nov 12, 2025 -

jimenezbob90 responded

You’re more then welcome! Such a wonderful place to have been able to buy our vehicles from. This is number 3 in our Toyota family purchases.

November 09, 2025

Clean large dealership with plenty of options to choose from and plenty of staff to help get your new car More

by brandon682
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 10, 2025 -

John Elway's Crown Toyota responded

Hi Brandon, thank you for choosing Crown Toyota and sharing your experience. We hope to see you in the future! Thank You, Customer Experience Management customerexperience@swickard.com