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John Elway's Crown Toyota

Ontario, CA

4.9
1,829 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,829 reviews

March 27, 2025

Matthew and Scott are great, very friendly, professional and knowledgeable. they are patiently explained and showed us the difference between 2024 Prime and 2025 Prime difference. Matthew patiently gave More

by glyu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew and Scott
Mar 27, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Matthew and Scott provided such excellent service at Crown Toyota! It's fantastic they were able to guide you through the differences between models and assist with your test drive. Enjoy your new car, and thank you for choosing us! Welcome to the Swickard family!

March 26, 2025

I am always please with the service that I get. I bought my 4Runner in 2016 and it has only been serviced at Crown Toyota. More

by munkinbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Osgood
Mar 26, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that you've consistently enjoyed our service at Crown Toyota since purchasing your 4Runner. Thank you for trusting us with its care over the years!

March 25, 2025

Jeff Wade in the service department is very professional and well mannered. Explains everything very clearly. I hope to have him when I take my Toyota back for future service. More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Mar 25, 2025 -

John Elway's Crown Toyota responded

Helen, we're delighted to hear that Jeff provided you with such a positive experience at Crown Toyota. We'll make sure he knows about your kind words and look forward to seeing you again for future service visits!

March 21, 2025

Super straightforward, communicative, and nice! Had a great experience with their salesman Scott! He was super nice in all our communication, looked for the exact car i was interested in, and had i More

by bvillarreal921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Straley, Leon Li
Mar 21, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Scott and the team at Crown Toyota provided you with a straightforward and honest experience. It's fantastic that we could help turn around your car-buying journey, especially after dealing with other dealerships. Thank you for making the drive to see us, and enjoy your new vehicle!

March 20, 2025

Pleasant, knowledgeable, fast service, clean facilities. Explained everything I needed to know and recommendations for next service More

by Purplegata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
Mar 20, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear you had a pleasant experience with our team at Crown Toyota! It's great that everything was explained clearly and efficiently. We look forward to assisting you again in the future!

March 19, 2025

Service is always prompt and worthy of finding servicing needs requested. never had an issue getting questions answered More

by Mark C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade, Chris Osgood
Mar 20, 2025 -

John Elway's Crown Toyota responded

Mark, we're delighted to hear that our team at Crown Toyota consistently meets your service expectations. Thank you for the positive feedback!

March 15, 2025

Jeff and the staff were great The best service every time I come Good prices and fast service More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Mar 16, 2025 -

John Elway's Crown Toyota responded

Thank you for reviewing Crown Toyota! It was so kind of you to share your experience with Jeff, JR.

March 13, 2025

Good customer service. Everyone is generally happy to be there. Services were explained and shown the differences. But wait times when arriving with an appointment could be More

by Mr.Juice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Mar 13, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your feedback with us. We're glad to hear that our team at Crown Toyota provided good customer service and clear explanations, but we apologize for the long wait times during your visit. We appreciate your suggestions regarding appointment scheduling and will work on improving this aspect of our service. Your input is valuable in helping us enhance the overall experience!

March 10, 2025

Good service always if there is a problem & you bring it to their attention they will quickly resolve it and make it right I have been with this dealership since 1998 More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ & Corey , Chris Osgood
Mar 10, 2025 -

John Elway's Crown Toyota responded

Terri, thank you for your loyalty and kind words about Crown Toyota! We're delighted to hear that our team consistently provides the service you deserve. Looking forward to many more years together!

March 09, 2025

Hello - always a pleasure going to Crown for my truck needs - all Service personnel, knowledgeable, and helpful !! Thank you !! More

by roymantoyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izaiah Duran
Mar 10, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that our Crown Toyota team continues to meet your truck needs with knowledgeable and helpful service. Thank you for the kind words!

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