Back

John Elway's Crown Toyota

Ontario, CA

4.9
1,782 Reviews

1201 Kettering Drive

Ontario, CA

91761

Directions

By Type

Showing 1,782 reviews

January 13, 2025

AJ did a good job of getting me in and out of the dealership quickly More

by Mark S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merida
Jan 13, 2025 -

John Elway's Crown Toyota responded

Mark, thank you for leaving Crown Toyota a five-star review! We are happy to hear that AJ did a great job with your services. See you next time!

January 12, 2025

Jeff Wade does a fantastic job with keeping me updated on my car's condition and what it needs to run smoothly. He is a true professional. More

by Josephmarmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Jan 13, 2025 -

John Elway's Crown Toyota responded

Joseph, we're delighted to hear that Jeff Wade is providing you with excellent service at Crown Toyota. Keeping your car running smoothly is our top priority!

January 10, 2025

The advisor is knowledgeable and friendly. The seating area is comfortable and clean. They provide free coffee and water More

by anthonywkwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ
Jan 13, 2025 -

John Elway's Crown Toyota responded

Anthony, we're delighted to hear you enjoyed the amenities and service at Crown Toyota. Thank you for sharing your experience with us!

January 08, 2025

First time in over 10 years that I do not have a 5+ review. Not pleased with the lack of communication.unlike as stated on my summary,I was not asked about replacing the cabin filter.No mention of repl More

by LilLoboxyz
Service Time
Recommend Dealer
No
Employees Worked With
IZAIAH DURAN( advisor)
Jan 09, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your feedback. It's concerning to hear about the communication issues during your visit, and I apologize for any inconvenience this may have caused. We strive to keep our customers informed every step of the way, so please feel free to reach out if you'd like us to address these concerns further or discuss how we can improve in future visits. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

January 08, 2025

They removed the lug nut security key from the trunk to unlock the wheels in order to rotate them. Instead of returning the security key back to the original location in the spare tire compartment of the More

by CRBorrero
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Santana
Jan 08, 2025 -

John Elway's Crown Toyota responded

Thank you for bringing this to our attention. We apologize for the oversight and any inconvenience it caused during your visit to Crown Toyota. Your feedback is important, and we'll address these concerns with our team to ensure a better experience in the future.

January 07, 2025

Cal was a straight shooter. Him and Ted were very helpful in securing the certified preowned car we wanted. Highly recommend! More

by iammattmo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal W. Conner, Ted Gonzales
Jan 07, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Cal and Ted were able to assist you in finding the perfect certified preowned car at Crown Toyota. Thanks for recommending us! Enjoy the road in your new vehicle, and welcome to the Swickard family!

January 06, 2025

I was not pleased with the service I received this last Friday at the dealership. I was given a set time (1:30pm) of when the vehicle would be completed and later informed that there is a delay (3pm). I wa More

by Displeased customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
PJ Mora
Jan 07, 2025 -

John Elway's Crown Toyota responded

I apologize for the inconvenience you experienced during your recent visit. We strive to provide timely and efficient service, so it's disappointing to hear about the delay and lack of alternative transportation options offered. Your feedback is valuable, and we will work on improving our processes to prevent similar situations in the future. If you'd like to discuss this further or have any other concerns, please feel free to reach out at your convenience. Thank you, Alex Nielsen - Customer Experience Manager - CustomerExperience@Swickard.com

January 06, 2025

Very friendly, knowledgeable people, very satisfy with the service they provided for me, enjoyed the cafe More

by maxcandamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Santana
Jan 06, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear you had a satisfying experience with our team at Crown Toyota and enjoyed the café! Thank you for sharing your feedback.

January 05, 2025

Very good price for the cars and the crew very helpful with our question about the vehiculos on stock More

by Juan rosales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Rogers
Jan 06, 2025 -

John Elway's Crown Toyota responded

Juan, we're delighted to hear that you found our prices competitive and our team at Crown Toyota helpful. Thank you for your feedback!

January 04, 2025

6 stars out of 5! Great buying experience. Brian Contreras, Vitaliy Ikhrata, and Kayla were very helpful , knowledgeable, easy to reach, and responded very quickly to More

by emer_capulong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Contreras, Vitaliy Ikhrata, and Kayla
Jan 06, 2025 -

John Elway's Crown Toyota responded

Thank you for the fantastic review! We're delighted to hear that Brian, Vitaliy, and Kayla provided such a great buying experience at Crown Toyota. Your recommendation means a lot to us! Welcome to the Swickard family!

...
40
...