
John Elway's Crown Toyota
Ontario, CA
Filter Reviews by Keyword
By Type
Showing 1,549 reviews
Julian was extremely helpful and knowledgeable. An absolute pleasure to work with. Highly recommend him for your car needs. He's very transparent and keeps it 100% with you to help you get what you An absolute pleasure to work with. Highly recommend him for your car needs. He's very transparent and keeps it 100% with you to help you get what you need More
My experience with Crown Toyota of Ontario left me deeply dissatisfied and frustrated. After carefully researching and deciding on purchasing a truck from them, I was shocked to find out they had sold it out dissatisfied and frustrated. After carefully researching and deciding on purchasing a truck from them, I was shocked to find out they had sold it out from under me. Despite confirming my interest and setting up an appointment to finalize the purchase, Crown Toyota of Ontario failed to uphold their end of the deal. When I arrived at the dealership as scheduled, I was informed that the truck I had planned to buy had been sold to another customer as I was in the building. This lack of communication and professionalism is utterly unacceptable. No effort was made to inform me of the sale or offer any alternatives. It's clear that Crown Toyota of Ontario prioritizes making a quick sale over honoring commitments and respecting potential buyers. Furthermore, the staff's indifferent attitude towards my disappointment was infuriating. They showed no remorse for their mistake and offered no compensation or gesture of goodwill for wasting my time and causing unnecessary inconvenience. As a customer who was ready to make a purchase, I expected better treatment and respect from Crown Toyota of Ontario. Unfortunately, they failed miserably in meeting even the most basic expectations of customer service and integrity. In conclusion, I would strongly advise anyone considering purchasing a vehicle from Crown Toyota of Ontario to proceed with extreme caution. Their disregard for customer loyalty and satisfaction is evident, and there are undoubtedly more reputable dealerships that deserve your business. More
Jesse was a complete Angel. I am handicapped and he was very comforting and sympathetic! I have trouble walking and he came to me for everything, even payments. I do wonder wh I am handicapped and he was very comforting and sympathetic! I have trouble walking and he came to me for everything, even payments. I do wonder why we put our pin code into your keypad tho, on a computer… shouldn’t it just be Mastercard /visa? More
I had an amazing experience here at Crown Toyota especially after 2 days of me being there, lol. Everyone is so nice & helpful. I definitely couldn’t have made a purchase without Antonio’s patience. especially after 2 days of me being there, lol. Everyone is so nice & helpful. I definitely couldn’t have made a purchase without Antonio’s patience. He went out of his way to get me my dream car since he knew how important it was for me to have it. Silvia, in financing, was also a great assistance in helping us understand the different types of warranty & their importance. I appreciate everyone there for making this process such a smooth transition especially as a first time buyer! More