
John Elway's Crown Toyota
Ontario, CA
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Super straightforward, communicative, and nice! Had a great experience with their salesman Scott! He was super nice in all our communication, looked for the exact car i was interested in, and had i Had a great experience with their salesman Scott! He was super nice in all our communication, looked for the exact car i was interested in, and had it available when i drove 2 1/2 hours to purchase. Really appreciate that he wasn't the annoying, pushy stereotype as I had been experiencing that elsewhere and dealers lying about their inventory. Loved his honesty and my finance guy was great too! Overall good experience that helped soothe my annoyance from other dealerships - highly recommend them! More
Good customer service. Everyone is generally happy to be there. Services were explained and shown the differences. But wait times when arriving with an appointment could be Everyone is generally happy to be there. Services were explained and shown the differences. But wait times when arriving with an appointment could be better. I think too many people are allowed to get booked which makes for looong wait times. I went in for an oil change at 10:15 didn’t come out until 3:00pm. Also unless you ask you don’t get an oil change sticker or a maintenance check-up review list. More
Good service always if there is a problem & you bring it to their attention they will quickly resolve it and make it right I have been with this dealership since 1998 to their attention they will quickly resolve it and make it right I have been with this dealership since 1998 More
My husband and I had a great and non-pressured experience purchasing a used vehicle at Crown Toyota. From my initial phone conversation with Jacob Santos, he and the rest of the team was helpful and highly purchasing a used vehicle at Crown Toyota. From my initial phone conversation with Jacob Santos, he and the rest of the team was helpful and highly responsive. I would recommend this dealership to others. More
Enjoyed my time waiting for my car service. Lovely dining area. The service advisor was polite and very accommodating in spite of the long lines of cars who were there for service. The mechanic Lovely dining area. The service advisor was polite and very accommodating in spite of the long lines of cars who were there for service. The mechanic (Geo I think) sent 2 videos and description of what he recommended. That is a great idea by the way - video sent to the customer of the inspection and what needs work. Thank you! More
My service advisor (Alex) at Crown Toyota was explaining what needed to be done to my car. The service was excellent. My service advisor was kind, professional, and friendly. Thank you Alex what needed to be done to my car. The service was excellent. My service advisor was kind, professional, and friendly. Thank you Alex More