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John Elway's Crown Toyota

Ontario, CA

4.8
1,572 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,572 reviews

May 25, 2024

Very professional personnel. Clean and organized . Oscar did a excellent job very patient and went above and beyond. More

by Cbprado1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Lopez
May 27, 2024 -

John Elway's Crown Toyota responded

Thank you for sharing your experience! We're glad to hear Oscar and our team at Crown Toyota provided professional service. We appreciate the feedback and hope to see you again soon!

May 24, 2024

Bought my fourth car from this dealership on May 23,2024. My salesperson was Juan. Very polite, friendly and professional young man. Attentive to my needs as to what I wanted and was looking for. Thanks Juan More

by grace4alice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan
May 24, 2024 -

John Elway's Crown Toyota responded

Thank you for choosing Crown Toyota once again! We're glad to hear Juan provided polite, friendly, and professional service. Enjoy your new car!

May 19, 2024

I had Rodrigo as my car salesman and was great doing business with. He was very accommodating and helpful throughout the process. Highly likely recommend him. More

by Hector
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo
May 20, 2024 -

John Elway's Crown Toyota responded

Hector, it's fantastic to know Rodrigo provided you with such a positive experience at Crown Toyota. We appreciate your recommendation and hope you love your new ride! Welcome to the Swickard family!

May 17, 2024

Pancho is great and so is John in fiance Thank yoj so much for your professionalism More

by sgrigg213
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pancho
May 17, 2024 -

John Elway's Crown Toyota responded

We are glad to hear that Pancho and John have made a great team. Thanks for choosing Crown Toyota!

May 16, 2024

Best service in California i took my truck in for service Vince my advisor helped me throughout I truly recommend crown Toyota to buy or get your vehicle serviced here is excelente. More

by esl-2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
May 16, 2024 -

John Elway's Crown Toyota responded

We're delighted to know that you had a great experience with Vince and our service team at Crown Toyota. Your recommendation means the world to us! Enjoy your well-serviced truck on those California roads.

May 13, 2024

Jeff was pleasant, friendly, and answered my questions. He was very knowledgeable about the car. More

by Stunt driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
May 13, 2024 -

John Elway's Crown Toyota responded

We're happy to read Jeff provided excellent service at Crown Toyota! Thanks for this 5-star rating, we appreciate it!

May 09, 2024

My service appointment went very smoothly and I was kept updated throughout the work as I waited. The waiting area is first class. More

by Hughdonohoe60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Canchola
May 10, 2024 -

John Elway's Crown Toyota responded

We're glad to know your service appointment at Crown Toyota went smoothly and that you enjoyed our waiting area. Thanks for the positive feedback!

May 06, 2024

Cow was absolutely amazing! Everything he did for us was smooth and made us feel totally relaxed with a whole process More

by Pamela.bloor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal conner
May 06, 2024 -

John Elway's Crown Toyota responded

Pamela, we're delighted to know that you had a smooth and relaxed experience with us at Crown Toyota. Thanks for your kind words about our team's efforts! Enjoy the road in your new vehicle, and welcome to the Swickard family!

May 03, 2024

Really nice dealership with a very large well maintained waiting room with a short order cook providing decent food while you wait for your vehicle. Unfortunately you seem to need these because there is a More

by Mrcgoalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
May 05, 2024 -

John Elway's Crown Toyota responded

We appreciate your feedback and patience during the service process at Crown Toyota. We're glad you enjoyed our waiting area amenities! Our team is always working to improve efficiency while maintaining quality service for all customers.

May 02, 2024

My wife took our 2022 Tacoma to Crown Toyota for a safety recall. The recall notice said the repair should take about an hour. Our appointment was at 7:30 am , she was told the truck would not be ready until More

by willytandelda
Recommend Dealer
No
Employees Worked With
Not sure
May 02, 2024 -

John Elway's Crown Toyota responded

Willy, I'm really sorry to read about your wife's experience. It sounds like we fell short of providing the efficient and accommodating service that you should expect from us. We'd appreciate the opportunity to discuss this further with you and see how we can make things right. Please reach out at your earliest convenience. Thank you, Alex Nielsen - Customer Experience Manager - 702-336-0303

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