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John Elway's Crown Toyota

Ontario, CA

Overview
Reviews
4.8
1,548 Reviews
Call Dealership (855) 996-5075
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1201 Kettering Drive

Ontario, CA

91761

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Showing 1,548 reviews

April 21, 2023

I have been going to Crown Toyota since 1993. Crown has always given great service on all my cars. I have purchased 5 cars there over the years. More

by rconlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade, Gary Zondervan, Run Lunsford, Tony Mendibles, Paxton Gagnet, Kon Baur
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Apr 24, 2023 -

John Elway's Crown Toyota responded

We're so grateful to have had the opportunity to serve you for nearly 30 years. It means the world to us that you trust Crown Toyota with your vehicle needs and have continued to choose us for your car purchases. Thank you for your loyalty and support over the years!

April 20, 2023

Painless process. The team made the car buying experience enjoyable. I’ll definitely be coming back for future purchases. More

by Swcunning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Rogers
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Apr 21, 2023 -

John Elway's Crown Toyota responded

We're thrilled to hear that your purchase experience at Crown Toyota was enjoyable and painless! Thank you for choosing us and for taking the time to share your positive feedback. We look forward to seeing you again down the road!

April 20, 2023

I like the way they don’t hound you to buy a new vehicle. They send you a text and let you opt out. More

by Lore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro and service manager
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Apr 21, 2023 -

John Elway's Crown Toyota responded

Thanks for the 5-star review of Crown Toyota!

April 18, 2023

Carlos was very friendly and helpful getting my wife exactly the Camry she wanted. Also, familiarized her with all of the electronics on the dashboard. More

by 01coho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Galvez
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Apr 19, 2023 -

John Elway's Crown Toyota responded

We're glad to hear that Carlos was able to assist your wife in purchasing her new vehicle. Congratulations to her on her new Toyota Camry, and we hope to see you both again down the road! - The Crown Toyota team

April 18, 2023

Alex was absolutely fantastic. He was quick, kind, energetic, knowledgable and extremely helpful. I was in and out within just a few minutes with each visit today. More

by rainesayge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Apr 19, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We are thrilled to hear that you had such an outstanding service experience working with Alex. Drive safely, and we hope to see you back again at Crown Toyota!

April 18, 2023

The service writer was courteous when writing up the work order. The work was completed quickly and done correctly. I was on my way home in less than two hours. More

by Tundra Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Salazar
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Apr 19, 2023 -

John Elway's Crown Toyota responded

We're happy to hear that our team took great care of you during your recent visit to Crown Toyota. Thank you for choosing us, and we look forward to seeing you again in the future!

April 15, 2023

My service advisor was great and very informative, when I got home I checked the engine and noticed that the brake fluid and the windshield fluid wasn't topped off More

by jgiannica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Santana, Gary Zondervan
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Apr 18, 2023 -

John Elway's Crown Toyota responded

Thank you for taking the time to share your feedback. While we are happy to hear that your service advisor was so informative. We do not top off brake fluid for 15,000-mile service. We do top off windshield fluids, but air pockets in the fluid reservoir may have contributed here. We strive to provide our customers with the best possible service and, if there is anything else we can do to improve your experience, please don't hesitate to contact me. Thank you, Darleen Salazar - Service Director - (909) 390-9700 ext. 1801

April 14, 2023

Everyone is very friendly. Alex was attentive and explained step by step the services being done. More

by Glorhz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Santana
Report | Print
Apr 19, 2023 -

John Elway's Crown Toyota responded

Alex will appreciate the shoutout! Thank you for choosing Crown Toyota.

April 13, 2023

We had an amazing experience having our car serviced at Crown Toyota. Their hospitality and professionalism was top notch. More

by Deed5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irving, Toshiro
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Apr 18, 2023 -

John Elway's Crown Toyota responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided exceptional hospitality and professionalism during your service visit. We appreciate your business and look forward to seeing you again at Crown Toyota!

April 12, 2023

My car was ready at the time that it was stated. My low tire pressure light kept coming on and off and the service station said there was no leak. They found a nail and told me it could be patched. More

by angelgiirl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
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Apr 18, 2023 -

John Elway's Crown Toyota responded

Thank you for choosing Crown Toyota for your service needs! We're thrilled to hear that our team was able to quickly identify and fix the issue with your tire. Honest and efficient service is what we aim for, so we're happy to have met your expectations. We look forward to assisting you again down the road and wish you a great rest of your day!

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