
John Elway's Crown Toyota
Ontario, CA
Filter Reviews by Keyword
By Type
Showing 1,547 reviews
I had my brakes serviced. I was told the front rotors were severely warped. They made the decision to machine them instead of replacement. They never recommended they shoul I was told the front rotors were severely warped. They made the decision to machine them instead of replacement. They never recommended they should be replaced. After the repair I immediately noticed a ticking sound when I applied the brakes. I returned the vehicle for inspection. I was told their would be no charge if the ticking sound was related to the brakes. After inspection I was told the front rotors needed replacement. Apparently their repair of the old rotors did not work. They charged me labor for the installation of the new rotors and labor for the unsuccessful repair of the old ones. I complained, but they refused to adjust the billing. I paid $737 just for the front brakes. I will never go to this dealership again. More
Excellent and friendly service. They were very accommodating and fast. I needed the car to be done quickly and the gentleman made sure to expedite the service done on my car They were very accommodating and fast. I needed the car to be done quickly and the gentleman made sure to expedite the service done on my car More
Thank you to Kim in sales for the communication and assistance in selecting my purchase. She followed through with sending me videos and text messages through my selected potential purchase for nearly assistance in selecting my purchase. She followed through with sending me videos and text messages through my selected potential purchase for nearly a week. My appointment went smooth. She was patient and very helpful in my selection. I was there only for a few hours through the whole purchase. Tony in finance was the most friendly but professional person I’ve dealt with in a while and Victor assist me with setting up my phone. I will definitely recommend and go back to Crown Toyota in Ontario for future purchases. Thank you all. More
Service advisor listened to my needs for my vehicle and was able to recommend additional preventive measures - needed to keep me on the road. Work orders were performed as promised. Parts department person was able to recommend additional preventive measures - needed to keep me on the road. Work orders were performed as promised. Parts department personnel were accommodating and helpful with parts which I ordered in advance - skid plate, gas springs- for rear lift gate, etc. More