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John Elway's Crown Toyota

Ontario, CA

4.8
1,547 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,547 reviews

February 21, 2023

Jeff always explains everything to me in full. I am happy with the service I receive. More

by clarkl
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Feb 21, 2023 -

John Elway's Crown Toyota responded

Thank you for the review, Clark! We appreciate the kind words about Jeff and hope to see you again at Crown Toyota!

February 19, 2023

Service was great and my car was in and out I’m about an hour and a half. Noemi was great explained everything from beginning to end! More

by lauraoliden_231
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Serrano
Feb 19, 2023 -

John Elway's Crown Toyota responded

Thank you for your confidence in Crown Toyota, and for your business. We are thankful to have you as a customer.

February 17, 2023

I had my brakes serviced. I was told the front rotors were severely warped. They made the decision to machine them instead of replacement. They never recommended they shoul More

by David Higgins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justyn J Alexander
Feb 20, 2023 -

John Elway's Crown Toyota responded

David, this is not the seamless service we aim to offer, and I am very sorry for your frustration. Unfortunately, you declined the previously recommended repairs. I will share this feedback with my team to help us improve. Thank you, Darleen Salazar - Service Director - (909) 390-9700 ext. 1801

Feb 21, 2023 -

David Higgins responded

Darleen, I brought my Highlander in for normal 5K service. The mileage was 61676. There were no signs of brake problems, ticking noises or any other noticeable problems. You guys provided me a list of needed repairs adding up to $4,537. Brakes were on the list, which I approved for you guys to do. I then took my Highlander to a mechanic for a second opinion on the remaining items. The other items included replacing front shocks/struts, intermediate shaft and the drivers side front wheel bearing. The one wheel bearing was replaced. The other items are worn, which I plan to take care of soon. Worn shocks and struts may put excess strain on the brakes overtime. It will not ruin brake rotors in 28 days. Besides all that, the ticking sound started immediately after you guys completed the brake service. There was no ticking sound when I brought the car in. Thank you. David

February 15, 2023

Excellent and friendly service. They were very accommodating and fast. I needed the car to be done quickly and the gentleman made sure to expedite the service done on my car More

by mutaz.ahmad14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Feb 15, 2023 -

John Elway's Crown Toyota responded

Thank you for this great review of Heritage Crown Toyota. We are thrilled to hear that our team has taken good care of you. Until next time!

February 14, 2023

The sales rep was great. Miss leas by sales manager not happy with end deal More

by Dgalasso1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mathew Garcia
Feb 15, 2023 -

John Elway's Crown Toyota responded

While we appreciate the kind words about our team, we are sorry to see that you are not happy with your purchase. I would appreciate the chance to speak with you so I can better address this feedback and see what more I can do to help. If you are willing to discuss this further, please contact me directly. Thank you, Jaime Lenahan - General Sales Manager - (909) 390-9700 ext. 1814

Feb 16, 2023 -

Dgalasso1 responded

Good morning Jaime, I called you this morning and left you a voicemail. Not sure if I left you my phone number. 714-932-7977

February 13, 2023

Thank you to Kim in sales for the communication and assistance in selecting my purchase. She followed through with sending me videos and text messages through my selected potential purchase for nearly More

by Torteez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim
Feb 14, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We are so glad to hear that Kim, Tony, Victor, and the team delivered such an outstanding purchase experience. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Crown Toyota!

February 13, 2023

My first time with Toyota and I was vey impressed. They were fast and very friendly. More

by FISHINGCHRIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Feb 14, 2023 -

John Elway's Crown Toyota responded

We’re glad we could deliver a 5-star experience! Thanks from the entire Crown Toyota Team!

February 10, 2023

The service was good and staff at the dealership were very knowledgeable. I would recommend. More

by torresandy23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irving
Feb 10, 2023 -

John Elway's Crown Toyota responded

Thanks for the great recommendation of Crown Toyota!

February 09, 2023

Great service always keep me informed Diego was great and they fix my Toyota really good totally satisfied More

by Wicho2288
Recommend Dealer
Yes
Employees Worked With
Diego at service
Feb 10, 2023 -

John Elway's Crown Toyota responded

Thanks for the great review of Crown Toyota! We are thrilled to hear that Diego and the team have taken excellent care of your vehicle.

February 08, 2023

Service advisor listened to my needs for my vehicle and was able to recommend additional preventive measures - needed to keep me on the road. Work orders were performed as promised. Parts department person More

by Mario - Luigi’s brother
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olvin Martinez; Esperanza Gonzalez; Louie Saldua, Run Lunsford
Feb 08, 2023 -

John Elway's Crown Toyota responded

Thank you so much for this great review. Love your handle too. We appreciate you and your business and look forward to serving you again.

Feb 08, 2023 -

Mario - Luigi’s brother responded

‘Till next time 👍

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