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John Elway's Crown Toyota

Ontario, CA

Overview
Reviews
4.8
1,547 Reviews
Call Dealership (855) 996-5075
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1201 Kettering Drive

Ontario, CA

91761

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Showing 1,547 reviews

November 29, 2022

My advisor, Justyn Alexander was excellent explaining and answering my questions. Turnaround time excellent. Coffee service at car wonderful. More

by ranchgirl1910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justyn Alexander
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November 27, 2022

Ramon was great! He made sure all of our questions were answered. Very transparent. No games just honest answers!! Will definitely recommend to friends and family. More

by Steve.contreras
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramon Cervantes
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November 22, 2022

Jeff Wade was an excellent and very professional adviser. Made my service experience a very good one. More

by Dorjekhandro108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Wade, Danny Zendejas
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Nov 22, 2022 -

John Elway's Crown Toyota responded

Thank you for taking the time to review John Elway's Crown Toyota! It really means a lot to hear that you’re happy with Jeff and our services.

November 21, 2022

Courteous, Thorough, Informative and Friendly. Always kept me updated on vehicle progress. Satisfied and happy customer More

by lakishahiggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ - Devin
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Nov 22, 2022 -

John Elway's Crown Toyota responded

When we see words like "courteous, thorough, informative, and friendly" it lets us know we are doing an amazing job! Thank you for choosing John Elway's Crown Toyota!

November 20, 2022

Refused to sell a vehicle for being “out of state”. Same concept as refused to sell for being “black”. Very discriminatory. More

by sir_yoso2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Sandra
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Nov 21, 2022 -

John Elway's Crown Toyota responded

I regret you're unhappy with our sales practices, but we categorically do not tolerate discrimination of any kind at our business. We do our best to accommodate every client but unfortunately cannot meet everyone's needs due to high demand. Please be in touch if you'd like to discuss this directly - I'd be glad to take your call. Best, Jamie Lenahan - General Sales Manager - 9093909700 EXT. 1814

November 15, 2022

Detail to explain what will be done for the service. All issues are fixed and good services. More

by chrisbecchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Santana
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Nov 15, 2022 -

John Elway's Crown Toyota responded

Thank you for the great review, Chris! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back again at John Elway's Crown Toyota!

November 15, 2022

The service on my 2021 Camry XSE was done quickly. Great job, and done in a very professional manner. More

by trtoles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
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Nov 15, 2022 -

John Elway's Crown Toyota responded

Thank you for the great review of John Elway's Crown Toyota! We hope to see you and your 2021 Toyota Camry XSE again in the future!

November 07, 2022

Very efficient check-in. Fast and efficient service. Convenient location. Will be using them again in fiture. More

by Pds93012
Recommend Dealer
Yes
Employees Worked With
Jasmin
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Nov 08, 2022 -

John Elway's Crown Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the John Elway's Crown Toyota team. Safe travels, and we hope to see you back again down the road!

November 05, 2022

He knows the service work time and responsive text message.to give info - the vehicle is ready More

by hector
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
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Nov 07, 2022 -

John Elway's Crown Toyota responded

Hector, thank you for the great review! We are so glad to hear that you had a seamless service experience working with the John Elway's Crown Toyota team. Drive safely, and we hope to see you back again down the road!

November 02, 2022

Though my 2015 Toyota Camry has had many issues this dealership has fixed the issues every time. Now 7 years later and with an extended 10yr 100k mile warranty on the day of purchase, the front R door l More

by A.B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse A Perez
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Nov 03, 2022 -

John Elway's Crown Toyota responded

Thank you for taking the time to share. We appreciate your business and are glad that the team can always take care of any issue that arises with your vehicle. We are sorry that your recent visit wasn't perfect, but we truly appreciate your comments about our work! If there is anything else we can do for you next time, let us know. Thanks, Darleen Salazar - Service Director - 9093909700 EXT. 1801

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