John Elway's Crown Toyota

Absolutely worst customer service after having my toyota supra waiting on back order parts for 3 months they left my car out in the sun baking with dirt and water spots when i specifically asked my service supra waiting on back order parts for 3 months they left my car out in the sun baking with dirt and water spots when i specifically asked my service advisor Juan to wash the car 3 times they never did and did not even want to wash it when i went today to take pictures of my ruined paint job the service director Darlene Salazar was the one who refused to have my car get washed saying the detailers are gone when i went at 10 am if they had sold a car im pretty sure theyd wash that though More

They kept my car for 2 days because I was paying by check. They were very crude check. They were very crude More

My service advisore was Yullisa. Very helpful and she took time explaining in details what was done on my car! Very helpful and she took time explaining in details what was done on my car! More

I was attended to by Manny. He was very courteous and knowledgeable. Manny also answered all of my questions. He was very courteous and knowledgeable. Manny also answered all of my questions. More

The worst dealer in the states and you guys made me change my mind about buying any toyota car ever again! change my mind about buying any toyota car ever again! More

Luis Padilla helped us get a car for our son and made sure the whole process went smooth and efficient. I appreciate all the staff here at John Elway’s Crown Toyota and will be a returning customer in th sure the whole process went smooth and efficient. I appreciate all the staff here at John Elway’s Crown Toyota and will be a returning customer in the future! More

If you own a Toyota please be aware of their money grab service recommendations! Here is my scenario: - I own a Toyota Tundra 2016 110k - 100k maintenance done Dec with new spark plugs, transfer case service recommendations! Here is my scenario: - I own a Toyota Tundra 2016 110k - 100k maintenance done Dec with new spark plugs, transfer case fuid, differential fluid, transmission fluid, radiator fluid, engine oil, air and cabin filter all replaced. I came to John Elway’s for an oil yesterday, I had not been to here for service since maybe my 50k routine maintenance. However, they are close to my office so I can drop it and catch a ride to work business as usual. Yesterday as I am sitting on the drive line discussing my my needs the John Elway service writer proceeds to up sale me a service I have never heard of before. “Since you haven't been here for a while, we need to complete a SAFETY INSPECTION before we can perform the oils chance service.” Another side piece for the readers, I sold Toyotas for 10yrs and I am very loyal to the brand, I believe Toyota's are truly well-built vehicles. With that in mind you can imagine how surprised I was by this information so I proceeded to ask WHY???? Service writer said “ It's policy for older Toyotas” so giggled a bit and said ok how much more will this service add to the oil change cost? John Elway’s service writer “its a $250.00 inspection to ensure your drain bolt is not stripped”! Folks I was so disappointed at a dealer to try to rob their patrons like this! Whoever reads this PLEASE OPEN YOUR RECOMENDED SERVICE BOOKLET and tell this clowns all you need is what @toyotamotor recommends. As for me, I will not be bringing in my Tundra or Highlander here for service. Highway robbery at their service department! More

Troy Botts has done an excellent job. I really like his service. I rate him 5 stars in term of performance. I really like his service. I rate him 5 stars in term of performance. More

Very helpful and nice, had the car out about 30 minutes earlier than expected. Would definitely go see him again. earlier than expected. Would definitely go see him again. More

I want to thank tommy wu and jimmy barela for the excellent customer service and experience on purchasing my new 2021 Toyota Avalon hybrid limited excellent customer service and experience on purchasing my new 2021 Toyota Avalon hybrid limited More