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John Elway's Crown Toyota
Ontario, CA
1,548 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,548 reviews
February 14, 2022
Worst dealership I have dealt with. The only helpful people were the ladies at the front but everyone else either brushed me off or completely ignore my issue. Especially the guy at sal The only helpful people were the ladies at the front but everyone else either brushed me off or completely ignore my issue. Especially the guy at sales department (or the guy who answers the phone when you call this dealership, I couldn’t get his name because he would ignore my questions) but he did not care about anything at all. More
by David Hernandez
Employees Worked With
Luis Vargas
December 26, 2021
Pulled in at 12:30 the day after Christmas for service on our Prius Prime. Was told that it would be done around 3 and that our service advisor would send update text messages. Never received an update and our Prius Prime. Was told that it would be done around 3 and that our service advisor would send update text messages. Never received an update and at 3 we asked for a status on our car only to be told that the car was never in queue and was not worked on due to a computer glitch. Our time was not respected. Never again! More
by Gwenwertz
Employees Worked With
Chris Osgood
December 18, 2021
Service was excellent. Tommy was so nice and helpful. It’s the best dealer I have ever been too! I will continue to buy Toyota cause of there customer service!! It’s the best dealer I have ever been too! I will continue to buy Toyota cause of there customer service!! More
by Theresajeric
Employees Worked With
Tommy Ernanders, Harmon Roberts
December 05, 2021
Great service thank you Mohammed Hammad for making the buying process super easy love my new car. I definitely recommend this dealership they give great pricing and no mark ups like others I've been too, buying process super easy love my new car. I definitely recommend this dealership they give great pricing and no mark ups like others I've been too, no wonder this is my 3rd toyota I've bought from here :) More
by Mo thanks
Employees Worked With
Mohammed Hammad
October 17, 2021
Aug 12th our Toyota was towed to the dealer. Our car has 305,000 miles and has service us well. This makes our third Toyota purchase. Tyler Payne our service agent explained the cost in having the car repai 305,000 miles and has service us well. This makes our third Toyota purchase. Tyler Payne our service agent explained the cost in having the car repaired so we decided it was time to purchase a new car. John Elway Toyota has always provided excellent and professional services over the years. Tyler has always taken the time to call us on all work being done and really cares about each customer he serves. Thank you Tyler! Josh Reece is the service Director who helped us is making sure we were not charged extra fees for testing done on the car. The matter took a week to resolve but he called me with update and solved the issues in a timely matter. Thank you Josh for your excellent service. In August Justin Sebring ordered my new car, Toyota 4Runner-SR5 Premium 2022. Due to COVID i had to wait a few months for the arrival of my new car. In September i talked with Kai Phaithoon manager who explained the process of the delay in getting the car due to slow production. He was very informative and encouraging. The Customer Relations Manager Tina Chapman was very important in connecting me with the right person to help address my concerns. She returned my phone calls promptly and demonstrated such a caring attitude, very warm and pleasant. Thank you Tina for your support. Finally in mid September Jose Solis called me and said my car would arrive October 11th. Over the course of a few weeks Jose provided updates, he was very professional, answered all my questions and was very patient with all my questions. Thank you Jose for outstanding customer service. My birthday was October 10th my car arrived the morning of October 11th. When i arrived to pick up my car i talked with Kai Phaithoon. He was very professional and friendly. Lastly Jordy Evangelista completed our paperwork and others items needed. He to explained everything we needed to know. Thank you Jordy for your knowledge. I would like to thank the entire team who helped give me the best birthday gift i could ever ask for a new car. My experience was perfect from beginning to ending. Thank you all again.! More
by Renèe Jimenez
Employees Worked With
Josh Reece, Jordy Evangelista, Justin Sebring, Jose Solis, Tyler Payne, Tina Chapman
October 06, 2021
Second car bought from John Elway. Anwer came thru when 5 other Toyota dealerships in the area couldn’t for the RAV4 hybrid. Very patient, nice, and hard working. 10/10 would recommend. other Toyota dealerships in the area couldn’t for the RAV4 hybrid. Very patient, nice, and hard working. 10/10 would recommend. More
by Eas
Employees Worked With
Anwer Zaidi, Aaron Goebel
September 10, 2021
This is the second car I have purchased from Crown Toyota. Both experiences have been excellent. The sales and finance people work professionally and try to speed the process as quickly as possible. T Toyota. Both experiences have been excellent. The sales and finance people work professionally and try to speed the process as quickly as possible. That being said, plan to spend four or five hours at the dealership once you have picked out your new car. More
by JoeW
Employees Worked With
Danny Zendejas, Cal Connor, Tom Mergener, Robert Velto, Danny Zendejas
August 13, 2021
Always have a good experience , this is my 3rd vehicle from the dealership. Victor Duran and the financial dept lady ( we forgot her name) was very accommodating and made our buying experience easy. from the dealership. Victor Duran and the financial dept lady ( we forgot her name) was very accommodating and made our buying experience easy. More
by Bugs_esr
Employees Worked With
Victor Duran
August 06, 2021
Purchased my vehicle here and have used their service department for all of my maintenance needs. They provide a personalized service that makes me feel like they are looking after my vehicle. My frien department for all of my maintenance needs. They provide a personalized service that makes me feel like they are looking after my vehicle. My friendly and attentive Service advisor, Esteban, took the time to answer all of my questions and made recommendations for keeping my vehicle in it’s best condition. I always feel appreciated and well taken care of here. I wouldn’t take my vehicle anywhere else for its service needs! More
by Lovingmyhybrid
Employees Worked With
Esteban Morfin, Service Advisor - Excellent Service!!!, Juanita Moran, Gary Zondervan, Ron Kilpatrick
