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John Elway's Crown Toyota

Ontario, CA

4.8
1,550 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,550 reviews

February 22, 2020

First time buying here and Harmon provided excellent service. The experience was hassle free and to the point which was really appreciated. There were a couple issues with me getting a copy of my proof More

by Allen
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts
Feb 25, 2020 -

John Elway's Crown Toyota responded

Thanks Allen, Words can’t describe how appreciative we are for your 5-star review! We are even more glad that your visit was such a positive one and we hope it's something we'll be able to repeat over and over again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

February 03, 2020

This is our 6th car with Crown Toyota and working with Danny Zendajas is always a pleasure. We can always count on Danny!! Love my new RAV4!! More

by Rav4
Recommend Dealer
Yes
Employees Worked With
Danny Zendejas, Dan Rogers
Feb 04, 2020 -

John Elway's Crown Toyota responded

Thank you for your loyalty to us here. We're lucky to have you as a valued customer and we look forward to providing you with the 5-star service you deserve for years to come! Congrats on your new vehicle! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

January 13, 2020

I walked into Crown Toyota searching for a Scion tC I wanted to replace my old one. I was greeted by George and he asked what I was looking for. The dealership had sold the car I wanted a day before so h More

by hckyplyr55
Recommend Dealer
Yes
Employees Worked With
George, Ruben Gonzales, Tina Chapman
Jan 13, 2020 -

John Elway's Crown Toyota responded

It’s great to know that George was able to give you the car-buying experience you were looking for! Buying a new car is an important decision, and we can't thank you enough for choosing us to help you with it! Congrats on your new Toyota 86! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

December 15, 2019

Stopped in for a brake service. Jeff my service advisor took the time to listen to my concerns and passed them along to the tech. He had a coupon stashed away that made my maintenance much more affordable More

by I21challenger
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Dec 17, 2019 -

John Elway's Crown Toyota responded

Thanks for taking the time to share your experience with us! Providing 5-star service is our top priority, which is why we're happy to see you received just that. You know you're always welcome to come back to see us anytime you want! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

November 30, 2019

Great service experience! Thank you for the honest and helpful recommendations. I recommend this service center because they are efficient and know what they are talking about but not pushy. More

by Mbromley
Recommend Dealer
Yes
Employees Worked With
Jorge Buenrostro
Dec 02, 2019 -

John Elway's Crown Toyota responded

Thanks, words can’t describe how appreciative we are for your 5-star review! It's wonderful to hear that you were impressed with everything from our staff to the car selection and service. We look forward to serving you again soon! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

November 29, 2019

Great customer services Tyler was awesome upfront and honest, his knowledge experience is great, he knew my budget was tight and help me make my decision easy on my fj repair More

by Andres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Payne
Nov 29, 2019 -

John Elway's Crown Toyota responded

Hi Andres, Thank you for both this review and your business. Tyler is an outstanding asset to us here and always makes sure our customers go home happy. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

November 22, 2019

Good place for service This dealership a good place to take your car for service. They take care of you. Great customer service. The cons: is it not a good place to stay o w More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wali Farzana, Chris Holtz, Ron Kilpatrick, Ed Tillman, mike breicha, Jose Solis, Jorge Buenrostro, Chris Andrade, Angel Perez, James Kissi
Nov 22, 2019 -

John Elway's Crown Toyota responded

Thank you for your feedback. This helps us improve as a dealership and we'll be taking all of this into consideration. Should you like to discuss any of the issues you've experienced here, please don't hesitate to contact me. I'm here to help. Regards, Josh Reece Service Director 909.390.9700 ext. 1279

November 20, 2019

Thank you Cal Cal helped me buy 2 cars in the past 2 months. I had 2 Toyota's that were over 15 years old with 250,000+ miles on them and it was time for new cars. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cal Conner
Nov 21, 2019 -

John Elway's Crown Toyota responded

Hi Dan, It was a pleasure to hear that Cal helped make your car-buying experience both enjoyable and easy! We strive to deliver customer satisfaction and are truly proud to know that we could do that for you. We hope that your new car brings you happiness for years to come. If you need anything else down the road, please don't hesitate to call. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

November 05, 2019

Great Service Brought my new Tundra in for its first service Martin did a great job writing it up and getting the job completed in the time promised Good foll More

by Russ F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Garcia
Nov 05, 2019 -

John Elway's Crown Toyota responded

Hi Russ, We would like to thank you for this thoughtful 5-Star Review! It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

November 05, 2019

The people at crown Toyota are all so nice and helpful. Our sales person, Claudia knew everything there was to know about the Camry and she bought me, my husband and my mom all lunch from the awesome cafe More

by Toyota family
Recommend Dealer
Yes
Employees Worked With
Claudia, 5 stars
Nov 06, 2019 -

John Elway's Crown Toyota responded

We are so proud to have you as a part of our family, and we're even more pleased to know that you had such a positive experience with us! Customer satisfaction is what keeps us going and we hope that you will visit us again soon. Please feel free to contact us, or Claudia again for any of your Camry needs! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

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