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John Elway's Crown Toyota

Ontario, CA

4.8
1,550 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,550 reviews

October 27, 2019

Waiting over 5 hours Waited over 5 hours to get a tire changed when i was told 2 hours. I will never come to this dealer ever again rather go to claremont toyota. More

by Octmar
Recommend Dealer
No
Employees Worked With
Tony Mendibles
Oct 28, 2019 -

John Elway's Crown Toyota responded

We appreciate your patience and we're disappointed you were dissatisfied with your wait time. We'll be working hard to make sure that services like this are completed in a more timely manner. When you have a moment, please contact me, as both your opinion and business are very important to us. I hope to hear from you. Regards, Josh Reece Service Director 909.390.9700 ext. 1279

October 24, 2019

Excellent Service All worker excellent good service ,I dropped my car for service and go pick up late, all worker finishing work but all of them still helping me. More

by Tunwarat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Oct 28, 2019 -

John Elway's Crown Toyota responded

We couldn't be more grateful that you took the time to write this review about your last visit with us! Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

October 20, 2019

Excellent dealer We purchased our last 2 cars from John Elway Toyota, because of the no hassle, no pressure and fair pricing. It is easy to make an appointment, and t More

by ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Ikhrata, Chris Osgood
Oct 22, 2019 -

John Elway's Crown Toyota responded

Hi Ellen, Wow! We cannot thank you enough for your thoughtful review. It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! We really appreciate your feedback and hope to see you back again soon! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

October 18, 2019

Chris was awesome I was in fast and they were very attentive and informative. Nothing new, I love this dealership. EveryOne I talked to was very helpful I will always c More

by Cmgomez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Osgood
Oct 18, 2019 -

John Elway's Crown Toyota responded

We work really hard to make every experience here a special one, and we're happy that we've managed to do that for you. Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

October 18, 2019

Always a good experience and service Both my cars bought there at Crown and have also always brought them there for service. Have not had any problems or issues with service. Tyler Payne More

by sukibomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Payne
Oct 18, 2019 -

John Elway's Crown Toyota responded

We're so happy to see that your service visit was a great one. Tyler is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. We love having you as part of our Family and we'll see you again soon! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

October 18, 2019

great service Aaron was very helpful and knowledgeable. I mentioned that I would have to wait for my car due to no transportation and he mention that I can be pick More

by Lupe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Barton
Oct 21, 2019 -

John Elway's Crown Toyota responded

Hi Lupe, It's wonderful to hear that Aaron provided you with an outstanding experience and went the extra mile to make sure you got the service you deserve. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

September 24, 2019

Outstanding! Setting the appointment was easy with just one phone call. The people here are concerned about what you need and they get it done. I appreciate that t More

by david
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan in the service department
Sep 24, 2019 -

John Elway's Crown Toyota responded

Hi David, Thank you for stopping by and for this positive review! Customer satisfaction is our main goal, and it pleases us to hear of your experience! We appreciate you so much! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

September 24, 2019

AWESOME SERVICE FROM BEGINNING TO END! From the time I scheduled my online appointment, to dropping off the car and picking it up, everything went smoothly. Arthur Reynolds, Service Adviso More

by JT's FJ Cruiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skylar, Art Reynolds
Sep 25, 2019 -

John Elway's Crown Toyota responded

Hi JT, Thank you for both this review and your business. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Let us know if you every need anything! Take care! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

September 23, 2019

Excellent Dealership! I had an awesome experience at John Elway's Crown Toyota! I bought my first car from this dealership in 2010 and when I was in the market to purchase More

by RogueElf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Napolitano
Sep 23, 2019 -

John Elway's Crown Toyota responded

Your satisfaction means everything to us! Thank you so much for your awesome review. We know that buying a new car can sometimes be difficult, and we’re so glad that John was able to make your experience a positive one! Please feel free to let us know if we can help you with anything else in the future! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

September 10, 2019

Great service! I highly recommend John Elway’s Crown Toyota Ontario to do service on your car. They finished my car in less than a day replacing 3 safety recall part More

by Corona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Mercado
Sep 10, 2019 -

John Elway's Crown Toyota responded

We cannot thank you enough for taking the time to share your experience with us! We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. If you ever need anything, feel free to stop by and see us again! Thanks so much! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

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