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John Elway's Crown Toyota

Ontario, CA

4.8
1,550 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,550 reviews

July 15, 2019

EXCELLENT CUSTOMER SERVICE I decided to have my Toyota Tacoma serviced by your company. At the scheduled date and time of my appointment, I was greeted by Mike Figueroa. He gav More

by berbautista
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Figueroa (Service)
Jul 15, 2019 -

John Elway's Crown Toyota responded

Your review is why we do what we do. Thank you so much for reaching out to us. Mike is an outstanding asset to us here and always makes sure our customers go home happy. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 26, 2019

Goes Extra Mike To Solve Mechanical Problems My Service Advisor is with the Blue Team, His Name Is Jeff Wade and He Is Great!! I am having electrical issues in my 2017 Touring Prius 3 and Mr. Wad More

by law4char
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Jun 26, 2019 -

John Elway's Crown Toyota responded

Jeff's a great asset to us here and it's no surprise he's taken great care of you. We look forward to getting this issue resolved with your Prius and back on the road. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 26, 2019

Best service Dept. in So. Cal. Bought our Highlander at another dealer in 2002. Have been taking it to Crown Toyota location service dept. soon after. After meeting service advisor More

by Frank and Vickie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Jun 26, 2019 -

John Elway's Crown Toyota responded

Hi Frank and Vickie, Thanks so much for being part of our family. Your loyalty has not gone unnoticed and we hope to work together for another 19 years. Can't wait to see you here at your next service visit! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 16, 2019

Toyota has the Best Service, Best Results! Never Fails! My experience was great! My service advisor was Tyler from the Orange Team. He has excellent manners, was respectful of my time, and offered wonderf More

by MomRosa3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Payne
Jun 17, 2019 -

John Elway's Crown Toyota responded

Hi Rosa, Thank you so much for this amazing review! We are so happy that Tyler was able to take care of all of your needs and we're proud to have him on our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 15, 2019

Always Great is the Norm I always take my car to Kon Baur. I totally trust him and his team. He is the reason I take my car to Elway Crown Toyota and the reason I bought the More

by Evelyn333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kon Baur
Jun 17, 2019 -

John Elway's Crown Toyota responded

Hi Evelyn, Thanks for the positive feedback! Kon is an outstanding asset to us here and always makes sure our customers go home happy. We're so thankful that you took the time to reach out to us, and we really cannot wait to see you soon! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 14, 2019

Unexpected Without an appointment and in the middle of the day, I entered the Service department. Tom assisted me quickly and very efficiently. My wait time in t More

by Vet67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paxton Gagnet
Jun 14, 2019 -

John Elway's Crown Toyota responded

We're very happy to see that our team got you in and out in no time. Tom is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. Thank you so much, and we look forward to doing business with you again in the future. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 09, 2019

Best of the best!!!!! #1 Dealership!!!!! Wouldn't trade them for any other dealer. They treat you great and make you feel important and like your their number 1 More

by Rosanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Khaled , Vitaliy Ikhrata, Jorge Buenrostro
Jun 10, 2019 -

John Elway's Crown Toyota responded

Wow! We cannot thank you enough for your thoughtful review, Rosanna. We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 04, 2019

BEST TOYOTA SERVICE DEALER IN THE I.E. I've LOVE having my car service here twice, and both times was EXCEPTIONAL. You can't go wrong at this dealer. GREAT PEOPLE AND WORK! More

by MzPheJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Parker
Jun 04, 2019 -

John Elway's Crown Toyota responded

Thank you for writing this fantastic review! We're pleased to see that our team was accommodating during your car-service experience and we hope your car is driving like new! We look forward to doing business with you again in the future. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 19, 2019

Extremely Happy! Cal was great! He new what I wanted and found it. Buying a car is not always an easy process. Cal definitely made the process go smoothly and quick More

by Ravagirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cal (Fleet)
May 20, 2019 -

John Elway's Crown Toyota responded

Thank you for both this review and your business. Cal is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. You're family now, so please feel free to let us know if you ever need anything. See you next time! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

May 18, 2019

Service I love getting my service done here. They are pretty on point with the estimated time your vehicle will be ready. Even though shuttle service is avail More

by Axel-Tacoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ryan, Michael Breicha
May 20, 2019 -

John Elway's Crown Toyota responded

Your 5-Star Review is much appreciated! We work incredibly hard to provide our customers with an amazing car-service experience, and hearing feedback like yours is why we do it! You know you're always welcome to come back to see us anytime you want! Thanks so much again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

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