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John Elway's Crown Toyota

Ontario, CA

4.8
1,550 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,550 reviews

July 24, 2018

New vehicle purchase This past Saturday I had an appointment to meet with Michael Breicha to purchase a vehicle. It had been over 16 yrs. since I purchased a new vehicle a More

by Tee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike breicha
Jul 25, 2018 -

John Elway's Crown Toyota responded

Mike is awesome and we are so happy to see that he worked hard to get you into the new car that you deserve. Please don't ever hesitate to let us know if you need anything! We appreciate your business and time! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

July 18, 2018

6 month Service My Toyota was due for the 6 month service oil change, etc. As usual, I was received well and assigned to Bob Reaber, my service advisor. Bob wrote u More

by Nana of four
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Reaber
Jul 18, 2018 -

John Elway's Crown Toyota responded

Providing top-notch service is our main goal, which is why we're so happy to see that is what you received from Bob! If you ever need anything, feel free to stop by and see us again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

July 17, 2018

Service Happy that I have the service contract. I’ve been twice for my routine service. They are friendly and the wait time isn’t bad. The reminders that your More

by Berta
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Barton
Jul 17, 2018 -

John Elway's Crown Toyota responded

Hi Berta, We love hearing that our service team is working hard and our guests are leaving with a smile on their face. Thank you for your feedback and we hope to see you again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

July 13, 2018

Great customer service! My experience was great ave purchased at least 15 cars from dealerships in my lifetime and this was by far the easiest and quickest. Sales man was fri More

by Frankie1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Gonzales, Jose Solis
Jul 16, 2018 -

John Elway's Crown Toyota responded

It's a great pleasure to hear that our team provided you with an overall enjoyable car-buying experience. Thank you so much for choosing us, and please stop by in the future to let us know how your new ride is treating you! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

July 12, 2018

great customer service Steve Nash 100+ % greatest customer service associate your enterprise could have. All about the buyers comfort. Our comfort and satisfaction was trul More

by pandj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nash, Randall Bedell
Jul 12, 2018 -

John Elway's Crown Toyota responded

We're pleased that Steve took such great care of you during your recent visit with us! We appreciate your business and we can't wait to see you again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

July 11, 2018

Best customer experience purchasing my new car!!! Great customer service from Anjum Raza! Was very informative about the vehicle i was purchasing. The entire process was great from test driving the More

by JC Aguilar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anjum Raza
Jul 12, 2018 -

John Elway's Crown Toyota responded

We work hard to provide our customers with an amazing car-buying experience, and hearing feedback like yours is why we do it! We know that buying a new car can sometimes be difficult, and we're so glad that Anjum was able to make your experience a positive one! Please feel free to let us know if we can help you with anything else in the future. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 20, 2018

Great customer service. Everyone at Crown Toyota was friendly and helpful. Michael Breicha was my salesman, he was courteous, knowledgeable, and very easy to work with. I am More

by mickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike breicha
Jun 21, 2018 -

John Elway's Crown Toyota responded

Hi Mickey, Michael is awesome and always makes sure our customers go home happy! Enjoy your new Corolla, and should you ever need anything else, please don't hesitate to call or visit us again! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 19, 2018

Sales experience Cal Conner was very helpful and informative through the sales process. Jonthan Fairman was very thorough through the financial process. Happy we got More

by biotchr
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal Conner and Jonthan Fairman, Danny Zendejas
Jun 20, 2018 -

John Elway's Crown Toyota responded

It's so great to know that our staff was able to give you the car-buying experience you were looking for! We hope your new vehicle brings you happiness for years to come and we can't wait to see you again. Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 15, 2018

Service on much rav Fully satisfied with my car and I’m glad it was all fixed up thanks to the help of Andrew he made my experiences so smooth and quick More

by Cassie3205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Cortez
Jun 15, 2018 -

John Elway's Crown Toyota responded

We work hard to provide our customers with a fantastic service experience, and hearing feedback like yours is why we do it! We look forward to serving you again and thank you for visiting John Elway's Crown Toyota! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

June 11, 2018

Dashboard and visor replacement as they are defective Juanita Moran, the representative, was very helpful. She kept me updated on the status of my car. I was satisfied with her service. The only thing I w More

by Chula007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juanita Moran
Jun 12, 2018 -

John Elway's Crown Toyota responded

We're pleased to see that Juanita provided you with the quality service you deserve. Should you like to discuss the replacement of the passenger visor, please feel free to contact me. I'm here to help. Regards, Tom Ryan Service Manager 909.390.9700 ext. 1278

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