John Elway's Crown Toyota

Wasted a lot of time We went for a service on this location @12:28pm 9th of June 2018 and ask the service advisor named Andrew Cortez for an engine filter to be replaced. We went for a service on this location @12:28pm 9th of June 2018 and ask the service advisor named Andrew Cortez for an engine filter to be replaced. We also told him that when we start the car there is a noise going on it so we asked if they can check what that noise is, he said will check with the the technician and will get back on us after like an hour and a half. We noticed that we are the only one sitting on the waiting area and the cashier is already closed. So we approched the front desk and asked what happened to our car. We waited for like 4 hours and we did not get any advise from Andrew Cortez on what the status of our car was. We went home so disappointed and upset as we have wasted almost 4 and a half hour waiting and did not get an answer to the problem we have consulted. More

service was done in a timely manner. I have been going to Crown for some time now. Most of the time the wait is way longer than I had been told and I always make an appointment. I have been going to Crown for some time now. Most of the time the wait is way longer than I had been told and I always make an appointment. More

Always get great service I have worked with Josh Reece and then Emilienne Figg in the Service Department. Always get great, personalized service at reasonable rate. I apprecia I have worked with Josh Reece and then Emilienne Figg in the Service Department. Always get great, personalized service at reasonable rate. I appreciate Emilienne’s great attention to detail and integrity in helping us to maintain our vehicles. More

Great experiences before and after purchases... This dealership has perfected the quick and easy deal; while some paperwork and the warranty offer session is inevitable, the process is generally qui This dealership has perfected the quick and easy deal; while some paperwork and the warranty offer session is inevitable, the process is generally quick and positive. This is our third car obtained via Elway Crown, and we have always been satisfied with the sale process and especially the service - easy to get an appointment online, comfortable waiting area or shuttle service if needed, and good service reps who explain what was done and what needs to be done in future appointments. More

Love service and sale person Eric is the best service. every time I went there if I got his service my car never have problem and I feel so trust him if i get his service but I Eric is the best service. every time I went there if I got his service my car never have problem and I feel so trust him if i get his service but I can't choose the service person ? Why not ? More

Service I have purchased both my new Toyota Rav 4s from Crown Toyota. One in '02, the other in '11. It is a great car. My service rep. is Cory Anderson. H I have purchased both my new Toyota Rav 4s from Crown Toyota. One in '02, the other in '11. It is a great car. My service rep. is Cory Anderson. He is great and takes very good care of me. More

My experience was excellent ! My sales person Dan Rogers and George Lascano my finance person were very personable and easy to work with. It was a pleasure to have them helping in My sales person Dan Rogers and George Lascano my finance person were very personable and easy to work with. It was a pleasure to have them helping in my purchase of my new Tacoma truck. More

Good place for car shopping and services I regularly taking my both TOYOTA made cars to John Elway's Crown Toyota for services and have purchased new cars from them twice. Just recently I h I regularly taking my both TOYOTA made cars to John Elway's Crown Toyota for services and have purchased new cars from them twice. Just recently I have purchased TOYOTA RAV4 2018. Thanks to Product Specialist Fayaz Hussainian it was exact car that I wanted. He put all effort to find for me the car (color, features) that I choose. Also, what I like with Fayaz no pressure and NO GAME. I would recommend Fayaz Hussainian to anybody who goes to John Elway's Crown for car shopping. Suren Hovhannesyan More

Maintenance Been to other dealers....one that said keys are in the car but the doors were locked and anyone with a Prius can tell you can’t lock that car with the Been to other dealers....one that said keys are in the car but the doors were locked and anyone with a Prius can tell you can’t lock that car with the key inside but they insisted they were right and told someone there ....show him how to open the door.... like I’m an idiot. That’s one reason I go to John Elway Toyota. Respect goes a long way. More

Worst Experience Ever I had my car towed in because it wouldn’t start... They ran a Diagnostic .. called me on the phone and told me that I needed a new starter and a start I had my car towed in because it wouldn’t start... They ran a Diagnostic .. called me on the phone and told me that I needed a new starter and a starter relay and it was $743... I said ok I need my car to work so go ahead and install it... When my car was ready I got another phone call stating that my car was ready it was running and ready to go.. The Person On The Phone asked me .. have you noticed you have a knock when you start the engine... I said no Ive never heard a knock, I don’t know what that even means, he said well you just have to make sure you keep oil in it and every should be fine.. I said ok the dealership service closed at 5, I got there at 4:30... stood in line Paid the $743 and got my car at about 4:52... I got 1/2 a mile down the street and my car shut off.. I tired to start the car again, it would not start and the engine started smoking... I had my car towed back to the dealership the same day... the service department was closed at that time so I had to wait until Monday to talk to someone about what was going on with my car... Long Story Short.. On Monday They gave me a rental car and by Tuesday they told me that my engine had seized and it would cost me $6500 to have it replaced.... I Feel With every fiber of my being that they knew I needed a new engine when they initially ran their diagnostic but didn’t tell me... They were completely dishonest with me From The Beginning... I Feel Scamed, Taken Advantage Of And Really Hurt By their actions... I thought I was doing the best thing I could by taking it to an actual Toyota dealership versus a regular body shop... But I was left with my car in worse condition then when I brought it in, and I’m out $743. Their solution was for me to buy a new car from them... Yeah right, My advice unless you have a Factory warranty on your car, Take It somewhere else to get fixed More