John Elway's Crown Toyota

Great customer service Tyler is great! Always keeps me updated during my visits and gets me in and out as fast as possible. I always schedule my appointments online and make Tyler is great! Always keeps me updated during my visits and gets me in and out as fast as possible. I always schedule my appointments online and make sure to request Tyler. More

Tamer Gerges (sales) / August 2017 / Tacoma Sport (Black) Tamer Gerges ['pre-owned' salesman] treated my wife and I perfectly... professionally. Every effort to accommodate our buying experience was exceeded Tamer Gerges ['pre-owned' salesman] treated my wife and I perfectly... professionally. Every effort to accommodate our buying experience was exceeded with 150% results. The Tacoma truck has ran flawlessly these past (4) months, so it's easy to predict (in a few years) I'll be in touch with Tamer again. THANK-YOU MR. GERGES ! ! ! More

We always received a good service from Vanessa Ramirez. We always receive wonderful and attentive service from all staff, and especially from Vanessa Ramirez, who is our service adviser. She has been helpin We always receive wonderful and attentive service from all staff, and especially from Vanessa Ramirez, who is our service adviser. She has been helping us for many years and she is the reason we keep coming back. More

THANK YOU, KON BAUR!!! I cannot say enough positive comments about CROWN TOYOTA and KON BAUR.. I am on my 4th Toyota (3 purchased from CROWN), and KON BAUR has been my servi I cannot say enough positive comments about CROWN TOYOTA and KON BAUR.. I am on my 4th Toyota (3 purchased from CROWN), and KON BAUR has been my service manger for EVERY visit. KON BAUR is consistently courteous and efficient and explains situations thoroughly. I am appreciative beyond words with the treatment given to this senior citizen. There is NO PLACE else I would trust for car service. I have remained with CROWN through 2 moves and now drive a considerable distance for appointments. I do not trust anyone else. THANK YOU, KON BAUR!!!!! clara More

Awesome I had theeee most AMAZING experience as a first-time car buyer! Gabriel made it all worth it and put my anxiety at so much ease! I will definatelty I had theeee most AMAZING experience as a first-time car buyer! Gabriel made it all worth it and put my anxiety at so much ease! I will definatelty More

Chris was awesome!! Chris was very professional and personable. He took very good care of me and my vehicle! My Tacoma has a recall so he put me in a rental car and cover Chris was very professional and personable. He took very good care of me and my vehicle! My Tacoma has a recall so he put me in a rental car and covered what my warranty did not, just so I could make sure my truck got fixed. I was in and out so fast! I’m very happy with my service More

Smooth Transaction Daniel Romero my Sales Associate was very helpful and knowledgeable with all my questions. He made my purchasing a 2018 4 Runner very smooth. I highly Daniel Romero my Sales Associate was very helpful and knowledgeable with all my questions. He made my purchasing a 2018 4 Runner very smooth. I highly recommend him and Crown Toyota. More

Poor experience with sales person and sales manager. I generally don't take the time to write negative reviews but I believe this time it's warranted. My cousin and I went to Crown Toyota to meet up with I generally don't take the time to write negative reviews but I believe this time it's warranted. My cousin and I went to Crown Toyota to meet up with Eric to test drive a 2015 Mustang GT. When we arrived Eric said that the car was parked in the garage next to the showroom. I thought it was kinda odd the car was separated from all of the other vehicles but my gut feeling was to pay extra attention to the car. I inspected the car it was pretty obvious that it had been in an accident and Eric asked me how I knew. I pointed out the scraped paint around the bolt heads that secure the fender to the car, the fender didn't align properly with the door. He took one quick look and stated that the passenger side fender looks just the same! I pointed out the flaws again and he dismissed what I said and stated that the CarFax was clean and explained that every used car goes through a thorough inspection before it sells on the lot. Okay whatever....so he starts up the car and it sounded REALLY good but a bit on the loud side so I'm thinking there's possibly an aftermarket exhaust installed. The test drive was quick and there was some squealing from the front of the car but that wasn't a major concern. When we got back to the dealership Eric called out his manager to speak with us because we weren't willing to pay the asking price for the car since Crown Toyota's pricing policy is fixed. The manager addressed our concerns and looked at the car and said that it wasn't in an accident. Since we parked outside in direct sunlight the flaws in the car were much easier to see. We found out that the driver's side rim had curb rash and was touched up with some generic matte black paint that didn't match to hide the damage, we also found out that the reason the car was so loud was that it was missing BOTH mufflers! The driver's side mirror was also poorly repainted and the clear coat was bubbling from the edges and I even pointed out the inner fender fasteners and the headlight fasteners were rounded off and the manager insisted that the car was NEVER in an accident. He then stated that maybe the headlight needed to be changed so the fasteners were taken off (on a 2 year old car!?!?), that Ford's paint job isn't always the best, and made every other excuse to deny that the car was damaged to get us to buy the car. At that point, I didn't even bother to explain that the sanding scratches can be seen underneath the repainted fender in direct sunlight because the body shop was in rush and didn't care. I've been working on cars for over 20 years so it's pretty annoying when the staff kept denying the obvious. I went with my gut feeling and told my cousin so just skip this car since there's just WAAAAY too many flaws, inconsistencies, and misleading statements that we received from the salesperson and manager. My only guess as to why the car was in a dark garage was to hide the flaws. In conclusion, I would NOT trust this dealership to purchase a new or used car due to the misleading statements that were given by the staff. The last thing that the manager said to me that stood out was: "Just because you pointed out these flaws doesn't mean we're going to lower the price of the car because it's already priced aggressively" LMAO..... Awesome way to win over customers by trying to pawn off damaged goods at market value. Eric also had the nerve to call us the next day and insisted that the car has never been in an accident. I should have taken photos of the damaged areas to add to this review but was too wrapped up in arguing with the manager to do so. About 2 weeks later I get a message on Yelp from Carlos C. and I quote "I think so you just looking for attention , wasting my time and yelp comunity" My response: You might try rereading your messages a few times before hitting the send button. It took a while before I could decipher it. The negative Yelp review was my EXACT experience at your dealership. There was no embellishment, exaggeration, or seeking of attention that you speak of. If your sales staff, managers, and mechanics at John Elway's Crown Toyota in Ontario, were better trained in customer service you wouldn't get any negative reviews. You had the EXACT Ford Mustang that we were looking for and we were ready to purchase if it was the right car. I found a bunch of flaws with the car and pointed them out, we were willing to put up issues but instead of acknowledging the problems, your salesman and manager flat out denied them and made a bunch of excuses to convince us to buy. Here are a few tips that would save you a bunch of headaches in the future. 1) If you're buying used cars from the Manheim Auction, spend a little extra time going through their inspection report and pay attention to the flaws. They're pretty thorough and it'll save you headaches down the line. 2) If you're flipping trade-in's it's probably best to decline the beaters or just send it straight to the auctions versus selling them on the lot 3) Your mechanics are busy BUT details are important. They did the standard maintenance on the car, but how do they overlook 2 missing mufflers? LOL What if they missed safety features that were missing? You open up the dealership to liability and litigation. 3) Your sales guys need better training. If a customer has issues with a car, simply acknowledge the problem and offer them another alternative. If they decline....LET IT GO! Denying obvious issues only brings up mistrust and a difficult sales process. Also a clean Carfax report isn't always strong selling point and the salespeople need better material versus repeating the same thing over and over again. It's like forcing a girl to date you when she's not interested.....if you act weird, lie, and chase they'll run. This same principle applies to potential customers. 4) Your manager needs additional training. He's there to help the sales guys move inventory, solve problems, and take care of customer issues. It doesn't help the sales process if the manager denies the obvious issues with the car. The manager said....and I quote "I deal with cars all day, I don't see anything wrong with the car, it's never been repainted, Ford doesn't always have the best paint job, we have fixed pricing and it's aggressively priced, just because you pointed out a few things doesn't mean we're going to lower the price." There was nothing positive about anything he said. How is that going to help the sales process? 5) All of your sales staff needs additional training in ALL AREAS of communication with clients. You're not going to increase sales or win over disgruntled clients by ignoring their concerns or sending inappropriate condescending messages via Yelp. Thank you again for reading my review on Yelp and taking the time to message me. I hope you have a good weekend with lots of sales and finish strong before the end of the year! More

Vanessa is AWESOME! I love this place and the service Vanessa and her team give! I've never felt taken advantage of. Vanessa has always explained everything thoroughly. I love this place and the service Vanessa and her team give! I've never felt taken advantage of. Vanessa has always explained everything thoroughly. More

Excellent Service We have been doing business with this dealer for seven years. Their service and professionalism is excellent. We have never had to endure high pressur We have been doing business with this dealer for seven years. Their service and professionalism is excellent. We have never had to endure high pressure sales tactics and the cost of repairs has been reasonable. More