John Elway's Crown Toyota

Exceptional Ramon Cervantes was absolutely great. When we first arrived we were unsure about purchasing a car here. While many salesmen sometimes don’t like to wa Ramon Cervantes was absolutely great. When we first arrived we were unsure about purchasing a car here. While many salesmen sometimes don’t like to waste their time when you look uncertain about purchasing or you just say “we’re just browsing”, Ramon did not, and he patiently accompanied us the hours that we were here. He was extremely patient and neither I nor my parents felt rushed or pressured at any point. He made sure our needs were met and went above and beyond to make sure my parents got the exact car the exact way they wanted it. This dealer didn’t have the exact car my parents wanted (color, trim, interior) but Ramon looked around and found it and personally drove it to the dealer himself rather than try to get us to agree to something different than what they wanted. My parents absolutley loved him, his service, his character, and his honesty. 10/10 recommend him! Thank you for the exceptionally great experience Ramon! More

Great Service and Experience Very knowledgeable and always explain any repairs in detail. Always available on my the werkends. Very easy to reach for any concerns. Most honest ser Very knowledgeable and always explain any repairs in detail. Always available on my the werkends. Very easy to reach for any concerns. Most honest service advisor in Crown Toyota. More

We prayed for a swift and pleasant purchase, Our prayers wer Great team work, we will be family for a very long time. Their communication and assistance with knowledge of the vehicle brought a level of trust. T Great team work, we will be family for a very long time. Their communication and assistance with knowledge of the vehicle brought a level of trust. The follow up call was a nice touch of service brought back with a relationship that will last. Thank you all More

Happy Everyone is courteous and make you feel important when addressing clients I have been going there for 9 years and if I had issues they were immediate Everyone is courteous and make you feel important when addressing clients I have been going there for 9 years and if I had issues they were immediately taken care of More

Sales great! Finance, very deceiving! Stay away!! On the Sales side of things Jose and Steve are great. But my finance guy JJ was very deceiving, dreadful and the reason I will never go back to the de On the Sales side of things Jose and Steve are great. But my finance guy JJ was very deceiving, dreadful and the reason I will never go back to the dealership or ever recommend this dealership! The finance department tried to manipulate a three year service contract into a seven-year hundred thousand mile service contract! Basically, he tried to tell me it was a seven-year hundred thousand mile service contract but it ended and 2020! This guy is full of crap and I plan on reporting him to the city, the consumer advocacy board, and to the state. Disgusting service from finance I will never again uses dealership because of them and I will be posting on Google and yelp this review also More

Great salesman. Listen carefully when admin talk warranties I have always been very skeptical of used car sales people because of prior poor experiences. But my experience with Crown Toyota was a pleasant surp I have always been very skeptical of used car sales people because of prior poor experiences. But my experience with Crown Toyota was a pleasant surprise. As I walked up to the dealership, I was flooded by a sea of cars which was intimidating. My dad and I were approached by the Eric who showed us several models of cars in our price range. Eric was friendly, patient, and very knowledgeable about the vehicle we were looking at. There was no pressure and no haggling. My car was missing floor mats and a cargo cover but Eric went out of his way to provide them for me at no extra charge. Very professional. If you are in the market for a car, be sure to ask for Eric. More

Super Rude Advisor My appointment detail Confirmation Code: X1013K2REB Advisor: Cory Anderson Vehicle: 2011 TOYOTA PRIUS But the Rep how checked me in told My appointment detail Confirmation Code: X1013K2REB Advisor: Cory Anderson Vehicle: 2011 TOYOTA PRIUS But the Rep how checked me in told me that the advisor name is Christian I have been your customer now for over one year and I had always excellent experiences with your service and advisor like Andrew Cortez and Venesse Ramirez but today your advisor was super rude and unprofessional in dealing with customer .My appointment was at 2.30 pm and because I am driving from Beaumont ca 92223 (39 Miles) I came at 3.17 pm due an unexpected traffic jam, it is my fault but out of my hand. As he came to me and before saying any thing, looked on his watch and told me sir my team will leave in 30 min, you can only drop off your car, I asked him if he can send me for any other team to do oil change only today and I will come back later for the other services because I am coming from Beaumont, he looked in his watch again and said no, in between he started to remove all signs and forms from my car. He has the right to cxl my appointment because of my delay but he should dealing with me in better way or show me some flexibility especially that I am coming to you all of this distance because of your good service, ignoring all of other toyta dealership closer to my address. This advisor make me very upset by his arrogant and may be I will never come back to your location More

Professionalism and Quality I have been a customer of Crown Toyota for over 11 years now. I have always enjoyed a high level of professionalism and quality from day one. This l I have been a customer of Crown Toyota for over 11 years now. I have always enjoyed a high level of professionalism and quality from day one. This level of service extends from the sales staff, the receptionists, the service department, parts department, mechanics and shuttle drivers. I very happily recommend Crown to my friends, family and co-workers whenever anyone discusses the purchase of a new or used car. More

lowball on trade in, their no haggle price is about $700 mor Lowball on trade in, their no haggle price is at least $700 more than other dealers. If you do any research at all, don't go here. Lowball on trade in, their no haggle price is at least $700 more than other dealers. If you do any research at all, don't go here. More

Best Toyota Dealership The overrall experience at this dealership was great. Jose made sure to get my boyfriend and I exactly what we needed. We were a bit unsure of whether The overrall experience at this dealership was great. Jose made sure to get my boyfriend and I exactly what we needed. We were a bit unsure of whether we were getting something permanent or temporary at first, but in the end Jose offered us a great deal on an awesome Nissan Altima. He made sure to show us all of the car's features and answered all of our questions. He set up the automatic lights and connected the bluetooth. Everything was ready to go once we purchased the car. He was really polite and great to deal with. Dealerships are usually a bit intimidating since people may feel like that are being ripped off, but Jose and Tania made sure our overall experience go by smooth and easy. I felt incredibly comfortable at the dealer and could have stayed all day at their convenient lounge. I definitely recommend this dealership. One of the best I have ever been to by far. More