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John Elway's Crown Toyota

Ontario, CA

4.8
1,548 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,548 reviews

April 13, 2017

Slow service Take my car for the oil change . The schedule time is 10 am and the rep said that it will be done at 2.30 pm. I never receive any phone call till 3.30 More

by Mando
Recommend Dealer
No
Employees Worked With
Emilienne Figg
Apr 17, 2017 -

John Elway's Crown Toyota responded

Hi Mando, We're discouraged to see that you feel as if your day was wasted. It's our goal to get vehicles in and out in a timely manner and it appears this wasn't the case during your visit. When you have a moment, please contact me, as I'd like to discuss your experience in further detail. I look forward to speaking with you. Regards, Anthony Insley Service Director 909.390.9700 ext. 1279

April 06, 2017

Crown Toyota is Fantastic. With Crown Toyota I had a great experience. They have excellent service. People are really friendly and caring. Edwin was a great help to us on gettin More

by FernnyMF21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin -sale person
Apr 06, 2017 -

John Elway's Crown Toyota responded

We're ecstatic to read this and see that Edwin and team provided you with the 5-star service you deserve. Thanks for being a part of our Crown Toyota Family and should you ever need anything, please let us or Edwin know. Take care! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

April 02, 2017

CLEANLINESS AFTER SERVICE My son had his toyota camry seviced for engine oil and filter changed at your prestigious service center but when he arrived home I was so disappointe More

by jvp66
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Ramirez
Apr 03, 2017 -

John Elway's Crown Toyota responded

Thank you for your feedback. It's disappointing to see that our team did not provide your son with the 5-star service that he deserved. We've taken this review into account and will work to make sure that these issues don't arise again. Thank you for bringing them to our attention and should you like to discuss this issue, please feel free to contact me. Regards, Anthony Insley Service Director 909.390.9700 ext. .1279.

March 27, 2017

Pamela Noltons review Erin was a very good sales person. He was honest, and very helpful. He went out of his way. Tony in finance was also very nice and helpful. The guy More

by pamcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin made the deal with me, and Tony Pouria was is finance, both very helpful.
Mar 28, 2017 -

John Elway's Crown Toyota responded

Hi Pam, Thanks for this 5-star review! We're so pleased to see that Erin and Tony both took care of you and provided you with the quality service you. We're happy to see that you enjoy your new Toyota and can't wait to see you at your first service visit! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

March 21, 2017

Painless car purchase I had a wonderful experience yet again at Crown Toyota, the salesman and finance manager were professional and efficient. Justin explained options and More

by Clamarod123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Gonzales, Tamer Gerges, Justin Sebring
Mar 21, 2017 -

John Elway's Crown Toyota responded

Thank you for this 5-star review and thanks for choosing John Elway's Crown Toyota. It's a team effort here and we're happy to see that our team made sure your experience was a great one. We hope you're well and should you ever need anything, please let us know! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

March 21, 2017

Great experience at John Elway's Crown Toyota Harmon Roberts was great! He was very knowledgeable about all of the vehicle. He answered every question and I believe he is a trustworthy employee wh More

by Gaskink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harmon Roberts
Mar 21, 2017 -

John Elway's Crown Toyota responded

Harmon is awesome and we're so happy to see that he went above and beyond to provide you with the best experience. Thanks for this great review and we can't wait to see you again soon! Regards, Gina Kennedy Customer Relations Director 909.390.9700 ext. 1205

February 26, 2017

Great service. We were very pleased with the service we received. Mr. Harron and Ms. Khalil were very helpful with us and provided us excellent service. Would defi More

by techniceng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Harron, Ms. Khalil
February 24, 2017

Great Carlos and Nelson were great in helping us get our new Camry. We chose this Dealership because of the One Price be haggling. We got a good deal for More

by Rain247
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Galvez
February 24, 2017

80k mile service Michael is a friendly and professional team member. I am always glad when the staff is efficient when servicing my vehicle, and even more so when they More

by Rugersmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
February 24, 2017

Absolutely wonderful I had a wonderful experience at John Elways Crown Toyota. I am very excited about my new IA purchase. It's running excellently. I am very pleased wi More

by Nahbrah7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kai
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