John Hiester Chrysler Dodge Jeep Ram

Approachable Service Department Service advisor and mechanic were very accommodating to me as I was probably a lot more interested in discussing their diagnosis of my vehicle than av Service advisor and mechanic were very accommodating to me as I was probably a lot more interested in discussing their diagnosis of my vehicle than average person. They both spent time in garage with me discussing their plans to address my wranglers issue. More

Great truck, great price, great experience I knew exactly what I wanted, with the price in mind of what I wanted to pay. The staff at heister not only had the truck but also beat the price I wa I knew exactly what I wanted, with the price in mind of what I wanted to pay. The staff at heister not only had the truck but also beat the price I was looking for. They bent over backwards to make the deal, yet at no point pressures me in to a deal or vehicle I wasn't wanting. One of the best overall truck buying experiences ever. While I waited for the vehicle to get detailed and fueled up, I met a bunch of other customers that were buying new and used vehicles from the store and they were all extremely happy with their experience too. Really was a good time. More

Consistently great service I appreciate always getting great service whether it is routine oil changes or help in an emergency - like yesterday when my battery died at the post I appreciate always getting great service whether it is routine oil changes or help in an emergency - like yesterday when my battery died at the post office! Friendly, competent staff have earned my trust and loyalty. More

Good experience The sales representative went out of their way to ensure I was satisfied during the purchase process. The initial Ram 1500 I was looking at was sold, The sales representative went out of their way to ensure I was satisfied during the purchase process. The initial Ram 1500 I was looking at was sold, but they made every effort to ensure I found another that was to my liking. Would recommend this dealership. More

Incredible customer service from Thomas Stephens Thomas was the most helpful service advisor I have ever had. He was attentive to all of my concerns, and extremely patient with all of my questions. T Thomas was the most helpful service advisor I have ever had. He was attentive to all of my concerns, and extremely patient with all of my questions. There were numerous issues with my car (several I was not even aware of when I brought the car in) and Thomas called me to keep me updated with every new change. The service got everything repaired in a timely mannor and I feel that the price was fair. I have never had better service at a car dealership and I look forward to working with him again. More

Excellent Customer Service I found my new Jeep Grand Cherokee Overland online located at John Hiester, I requested information from them via their website. Within minutes I had I found my new Jeep Grand Cherokee Overland online located at John Hiester, I requested information from them via their website. Within minutes I had a phone call to answer my few questions and then Tashaunda asked if I would like to place the Jeep on hold so I could come take a look and test drive the Jeep. I made a appointment and drove 3 hours to test drive the overland. As soon as we pulled up we where greeted and asked if we needed any help. The Overland had been pulled and was ready for us when we got there. Caulen was wonderful to work with. The whole process was a breeze. I would highly recommend these super people! More

customer appreciation from my salesman Patrick A simple phone call to years ago with my now salesman Patrick lead me to the dealership he gives first notch customer service and really seems to e A simple phone call to years ago with my now salesman Patrick lead me to the dealership he gives first notch customer service and really seems to enjoy guiding you through the purchase of an automobile , The management and staff was very accommodating and through the purchase of my second automobile . More

New vehicle purchase This has to to be the best dealership in the U.S. I have purchased many vehicles from John Heister and I always have left feeling great. The service This has to to be the best dealership in the U.S. I have purchased many vehicles from John Heister and I always have left feeling great. The service is great, and the staff extremely knowledgeable and courteous. If you are looking for a new vehicle, you would be making a huge mistake going anywhere else. More

Freeing :) First called here to get a recall checked and went ahead and got routine maintenance done as well. Expected them to have vehicle for a week and ended First called here to get a recall checked and went ahead and got routine maintenance done as well. Expected them to have vehicle for a week and ended up only being 3 days. YEAH! Service folks were smiling and friendly. More

Wonderful experience On July 11, 2016 I brought my car in for ignition problems. Everyone I encountered was so pleasant, from Emily who initially answered the phone to Ver On July 11, 2016 I brought my car in for ignition problems. Everyone I encountered was so pleasant, from Emily who initially answered the phone to Vera who booked my appointment. Koodos must go out to JC Quinn. He went above and beyond . He listened patiently as I described my car's symptoms which is rare in today's world when a women experiences car problems. He made sure that my repairs were expedited as soon as the parts were delivered. Even though I live in Fayetteville it is well worth my time to drive to your dealership in Lillington. Overall experience 10+. Will recommend to all my coworkers at Cape Fear Valley Hospital. More