John Hirsch's Cambridge Motors - Chevrolet Buick Chrysler Jeep Dodge RAM

Disappointed I usually do not have any problems with this dealership until now. My vehicle had a Recall, I made the appointment about 1 week ago. After sitting for I usually do not have any problems with this dealership until now. My vehicle had a Recall, I made the appointment about 1 week ago. After sitting for 45 minutes I was told they did not have the right parts for the recall and would need to return. I know things happen but it was a recall and don't understand why the parts were not available. It was my only day off until next week and now I need to reschedule and use my only other day off of work to return. Hopefully my ignition switch does not go out on me before then. I do not believe it was the employees fault, Jeep should have the correct parts available. More

Courteous and accommodating My most recent experience with John Hirsch's Cambridge Motors is still ongoing. When having the car examined for a road trip, I was told there was a My most recent experience with John Hirsch's Cambridge Motors is still ongoing. When having the car examined for a road trip, I was told there was a part needed but it would still be okay for a trip. They called to let me know the part was in, so upon my return I took my car and left it. They called back to say the wrong part was ordered. So I had to pick up my car and continue with the transfer case seal leaking. Then I received an automated call telling me it was my last notification that the part was in for my vehicle and if I didn't make an appointment, my part would be returned. That was actually the only call I received. I took the car in and got a loaner. Then I was called and told that my car actually required two parts, not one. So I picked up my car and am now waiting on both parts so my car can be repaired. I worked with Eric and he said he felt very bad about the automated call advising me my part would be returned and that I was even called when both parts were not it. He agreed to provide a free oil change for the inconvenience. I found Eric very polite and easy to work with. I have also worked with Taylor and I believe Matt, both of whom were also very nice and easy to work with. So in summary, the people in the service department with whom I have had to work were pleasant. Even with the issues of getting parts, I would still recommend this dealership because people's attitude and how they treat a customer make a difference. If all the parts were there on time but the people were rude and unaccommodating, I would have taken my business elsewhere. More

Tom was GREAT to work with! Tom was wonderful to work with Very friendly and Tom got us in and out with our purchase. Tom even hand dried our new truck for us and made sure we had a full tank of gas. We wou Very friendly and Tom got us in and out with our purchase. Tom even hand dried our new truck for us and made sure we had a full tank of gas. We would go back for sure!!!! More

Expensive lite bulb Unexpectedly my right turn signal bulb died while driving. I stopped at John Davis dealership and they were able to replace it. I appreciated the qu Unexpectedly my right turn signal bulb died while driving. I stopped at John Davis dealership and they were able to replace it. I appreciated the quick service but thought it was an expensive fix. (almost $29.00) I had bought my car there and hoped to get a good customer discount. Someone told me later that many Auto stores will replace a bulb for only the cost of the bulb. Live and learn!! More

Always courteous Great service department, i was very happy with the work performed and was impressed with the accuracy of when they said it would be done. Great service department, i was very happy with the work performed and was impressed with the accuracy of when they said it would be done. More

GOOD SERVICE Great service. The service team was very easy to work with. Eric explained everything and the work (3 recalls and loud noise in fan) was done in less Great service. The service team was very easy to work with. Eric explained everything and the work (3 recalls and loud noise in fan) was done in less time then he had told me. I will be back. Thanks More

Great service The service team at John Hirsch's went to bat for me to get me a fair deal on the services my truck needed. It's nice to know there is still a compan The service team at John Hirsch's went to bat for me to get me a fair deal on the services my truck needed. It's nice to know there is still a company with employees that are working to do what's best for the customer and not just pushing services to make a sale. Thanks to Eric for looking out for my best interest. More

nice and friendly If you want to make buying a vehicle easy and comfortable, you have to talk to Jayne ! We were there one evening and she gave us a great experience If you want to make buying a vehicle easy and comfortable, you have to talk to Jayne ! We were there one evening and she gave us a great experience buying our vehicle, even when they were supposed to be closed at a certain time, she made sure that she covered everything we could think of, time didn't matter .We are going to stop by every once in a while for service and to say hi, Thank you for your concern to make us happy. Dale and Angie More

Good dealership, hometown feel My husband and I have been doing business with John Hirsch's Cambridge Motors for quite a few years, it is close to home and work, and they give excel My husband and I have been doing business with John Hirsch's Cambridge Motors for quite a few years, it is close to home and work, and they give excellent service. The only thing I have to complain about it-when they washed my car after doing a safety recall service, the car looked dirtier than it did before, there were hard water spots all over the windows/windshield, and body, and there was a mud scrap on inside edge of floor mat on drivers side. Kind of sloppy. Other than that, there service was quick, and they called and let me know when it was done, and ready to pick up. More

Absolutely amazing Eric in service is great , he explained everything they were doing in detail and was very knowledgable and quick to answer any questions. Very satisfi Eric in service is great , he explained everything they were doing in detail and was very knowledgable and quick to answer any questions. Very satisfied! More