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John L Smith Used Cars

West Chester, PA

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rated
627 Reviews

550 Hannum Avenue

West Chester, PA

19380

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Showing 627 reviews

January 21, 2016

No butterflies! I was very nervous since this was the first time buying a car. Tim was wonderful, he walked me through everything. Thank you! I love my car! More

by dreall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 22, 2016 -

John L Smith Used Cars responded

dreall, Thank you for trusting us to help you find the right terms. We are glad it was worth the drive on a cold night to get your new car. Remember your free state inspections and oil changes! Thank you again for your business, John R Barone President John L. Smith Inc.

January 13, 2016

Extremely helpful The customer service at John L Smith's is outstanding with a very welcoming staff. As a first time car buyer, I was nervous about making this purchase More

by Derrian
Customer Service
Friendliness
Recommend Dealer
Yes
Jan 14, 2016 -

John L Smith Used Cars responded

Derrian, Thank you for letting us help you get your new car. We are always excited to help great customers get great cars on the terms that make sense for them. We will be here for you during the entire ownership for inspections, oil changes and any other maintenance needs. Thank you again, John R Barone President John L Smith Inc.

January 13, 2016

Friendly and the vehicle was ready to go We went to other dealerships where the vehicles advertised hadn't been cleaned or serviced. The van we bought was in very nice shape and was ready to More

by minivanmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grabill
Jan 14, 2016 -

John L Smith Used Cars responded

minivanmom, Congratulations on 'your Toyota ! It was our pleasure to help you upgrade vehicles. We are glad you experienced the John L Smith Inc. difference. Thank you again, John R Barone President John L Smith Inc.

January 05, 2016

Excellent experience with real people! I came to John L. Smith's place after a bad experience at a larger dealership. When I walked in I was welcomed right away with a warm greeting and a h More

by PatMan33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grabill
Jan 05, 2016 -

John L Smith Used Cars responded

PatMan33, We appreciate the kind words, but we would like to thanking you again for having everything organized to make our job smooth. Remember you get free oil changes and Lifetime Pa inspections to make the ownership as good as the purchase. We look forward to helping your friends and family too. Thank you again, John R Barone President John L Smith Inc.

January 01, 2016

Wonderful I could not have asked for a better first buying experience. Everyone was professional and very welcoming. There were few delays due to technical issu More

by Brett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, Matt Grabill, Kelsey Levering
Jan 05, 2016 -

John L Smith Used Cars responded

Brett, Thank you for being our customer. Although there are some hurdles when buying your first car, our team works through them as quickly as possible. We definitely hope to be your stop for your second as well. Thank you again, John R Barone President John L Smith Inc

December 29, 2015

First time car buyer Tim was extremely helpful in explaining everything about the car buying procedure with me and my father down to the last detail. Everything was very q More

by Vb1003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 29, 2015 -

John L Smith Used Cars responded

Vb1003, Thank you for being our newest customer! You are ending 2015 on a great note, a new car and a great deal! We are here for all your vehicle needs and plan to make ownership as smooth as the purchase. Thank you again, John R Barone President 610-436-4909

December 19, 2015

Easy Transaction The staff was extremely friendly which made the sale quick and easy. Would definitely recommend to a friend or return myself in the future. Thanks T More

by acknoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 21, 2015 -

John L Smith Used Cars responded

acknoll, Thank you for your glowing review of your experiences at John L. Smith Inc.. We are committed to giving all our customers the best experience we can. Remember you will get to learn that our job has just started and will continue with your Free oil changes and Pa State Inspections. Thank you for your business, John R. Barone President John L Smith Inc 610-436-4909

December 11, 2015

Good Service Eric has good knowledge of cars, is attentive to customers and communicates well, with the customer, through the process. I had one concern about my c More

by kingrw1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, John Andrusko
Mar 14, 2016 -

John L Smith Used Cars responded

Mr. King We are happy that we were able to help you regarding your review, thank you for sharing your review we appreciate having you as a customer. Have a great day !! John R Barone President

December 09, 2015

Great customer service! Beautiful car! Happy me! The team, John, Tim and Matt, at Smith Used Cars are amazing! They worked together and provided me with extraordinary customer service! I purchased More

by Lexus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, Matt Grabill, Kelsey Levering
Dec 10, 2015 -

John L Smith Used Cars responded

Lexus 1 We are very lucky to have you as a customer, I am sure you will enjoy your Lexus with only 57,000 miles for many years !! Remember your free oil changes as well as your Free Pa State inspections. Have a great day and again from everyone thank you for your purchase. Have a great holiday ! John R Barone President

December 09, 2015

No Gimmicks! Quality car, great price! Awesome place to go for a great quality car AND a deal! NO GIMMICKS! John did everything possible to make it possible for me to get the perfect car, w More

by DM725054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barone, Matt Grabill
Dec 10, 2015 -

John L Smith Used Cars responded

Danielle, Thank you for stopping and purchasing your 2011 Toyota Camry with only 20,000 miles. Everyone at John L Smith appreciates having you as a customer. We are lucky to have you and your family as customers. Enjoy your camry and have a great holiday. Please say hi to your entire family when you go abroad for the holiday's. John R Barone President

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