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John Thornton Buick GMC

Carrollton, GA

4.7
413 Reviews
PROVIDING VEHICLES, SERVICE, AND PARTS TO CARROLL COUNTY, DOUGLAS COUNTY AND SURROUNDING AREAS TO CADILLAC, BUICK, AND GMC CUSTOMERS John Thornton Buick GMC is proud to be your Buick GMC Dealer for all of West Georgia by providing quality automotive services and unrivaled customer service. We're guaranteed to have the perfect vehicle to suit your lifestyle and budget requirements in our impressive selection of new Buick, GMC, or Cadillac vehicles and used vehicles. At John Thornton, our philosophy has always been to foster long-term relationships with our customers. When you're searching for new Buick, GMC, or Cadillac models, quality used vehicles, affordable loan and lease options, routine maintenance, auto repair, or genuine OEM auto parts, head to John Thornton Buick GMC in Carrollton!
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1492 N Hwy 27

Carrollton, GA

30117

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Showing 413 reviews

February 21, 2023

My Salesman was awesome to work with. He helped me navigate the options that best fit my needs. Thanks Anthony Gray More

by allen white
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2023

We were very pleased with the way were treated! I would drive 2 hours again! More

by Patricia Moore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond
November 16, 2022

BEWARE: Purchased 2022 Sierra 2500 HD on July 28,2022. On August 27th, we noticed back bumper bent. Looks like it happened during delivery from car hauler. Contacted dealership immediately. Ask us to brin More

by Wooten2360
Recommend Dealer
No
Employees Worked With
Ryan Dodson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

John Thornton Buick GMC responded

The vehicle was inspected at delivery with no issues. We have offered multiple times to fix the bumper at cost to assist you and are still will doing to do so. There were multiple people involved on your end and ours and multiple phone conversations, so I am not sure where there was a communication breakdown, but after talking, we are selling the bumper at cost with us covering shipping. We take pride in taking care of our customers.

April 19, 2022

AJ was very helpful and knowledgeable. We will definitely buy our next ride from him!! More

by jdub164
Recommend Dealer
Yes
Employees Worked With
AJ Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2022

I did not buy from this dealership because they transferred the car I wanted to another John Thornton dealership. My experience with this dealership was very good. I ended up buying from John Th More

by nato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2022

While trying to potentially purchase a truck with them from online add, they took my information and said nothing. After I reinquired, they told me the vehicle had been sold, do I have interest in another More

by Mbworks555
Recommend Dealer
No
Employees Worked With
K. Harris
Mar 15, 2022 -

John Thornton Buick GMC responded

Good morning, We are sorry that the vehicle you were interested in sold. Due to low inventory across the industry, we try to keep vehicle availability as updated as possible and update our customers as soon as the status of a vehicle sells.

October 21, 2021

I inquired about a specific vehicle on cars.com. I receive useless emails from Kathryn Harris, Internet Sales Specialist, with no specific information about the vehicle I was interested in. I replied More

by spair
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathryn Harris
Nov 08, 2021 -

John Thornton Buick GMC responded

We apologize for the confusion in communication. We strive to get all of our customers the information the request in as timely a manner as possible. We would appreciate the opportunity to discuss this further, please contact Ryan at 770-832-9602 ext. 124 at your convenience.

August 23, 2021

Horrible sales experience don’t buy from them. They told me I couldn’t buy a new Yukon from them because I wouldn’t use them to finance. I was told by AJ that cash isn’t king finance is key. Wow instead of More

by dderixson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ Cooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

John Thornton Buick GMC responded

We would appreciate the opportunity to talk to you about this more. Please give us a call at 770-832-9602 at your earliest convenience. Thank you.

March 04, 2021

Great service and friendly sales rep. Had to wait to long to get vehicle ready for pick up after letting salesperson know that we will be picking up vehicle the next day or next day after that. More

by VANNBLACK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Lipscomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Thigpen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Cheatwood
Mar 05, 2021 -

John Thornton Buick GMC responded

Thank you for your feedback and allowing us to assist you with your purchase!

March 04, 2021

Very dishonest and not friendly. When they sale you a car they don’t care about helping you anymore. All they care about is making a sale. They were making fun of a customer I guess they didn’t think I could More

by KENDRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Dodson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

John Thornton Buick GMC responded

Our team places the highest importance on customer service and helping our customers with any of their vehicle needs. We apologize if your experience with us did not reflect that. We would love the opportunity to discuss this further with you. Could you give us a phone number to reach you at?

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