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John Thornton Buick GMC - Service Center

Carrollton, GA

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233 Reviews

233 Reviews of John Thornton Buick GMC - Service Center

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February 04, 2021

Eric was amazing. He listened to me when I suggested that he test drive my car after the repair. He told me to bring it back. He went the extra mile to give me a loaner because my car needed more work and my More

by robind0564
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad that Eric was able to get your vehicle repaired and keep you on the road during the process. Enjoy your vehicle.

February 03, 2021

Nice and friendly and good service thank you for everything and fast service and I was in and out quick so I would have no problem going back if it was closer to my house More

by RODHOLT78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is always happy to assist you with your vehicle maintenance and repair needs.

February 03, 2021

The service I received from John Thornton GMC was great. The wait time was reasonable. I would recommend their service to anyone. A great experience. More

by TFRITTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you for your recommendation! Our service team is happy to assist.

January 31, 2021

Professional Service, prompt execution of service, knowledgeable feed back on services that were requested. I think it is great that the GMC reward points are automatically calculated per each service More

by Hudson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Packard
Feb 01, 2021 -

John Thornton Buick GMC responded

Thank you for review! We are so glad that our service team could help. The GM rewards points are a great way to rack up points just for purchasing and maintaining your vehicle! We are happy to help you redeem those anytime.

January 31, 2021

Great service friendly people They also had a loaner Great service friendly people They also had a loaner vehicle for me which was absolutely great. They finished in a fair time frame which was great! More

by jameslance11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

John Thornton Buick GMC responded

Thank you! We are happy to help.

January 31, 2021

My experience at John Thornton was a very professional and satisfying one. The service department accommodated all of my needs in every possible way. I would trust them going forward with my automotive ne More

by Reggie Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

John Thornton Buick GMC responded

We appreciate your trust and letting us assist. We are always happy to help.

January 30, 2021

Always awesome service, always above and beyond I love coming here. Everyone is nice, all smiles makes you feel comfortable, I will always come here. More

by abbott1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Feb 01, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad that our service team is always able to assist and we look forward to continuing to do so in the future.

January 28, 2021

Completed warranty work on my esclade. Started work at the scheduled time and completed it in a timely manner. Due to covid, no coffee while waiting. Otherwise, great visit. More

by dbjjlb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Feb 01, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad that our team could assist you with servicing your Escalade. We hope to be able to serve coffee again soon :)

January 24, 2021

Great customer service. They quick and efficient the product looks great on my truck. I will be using them for more of my accessories needs. More

by jacobydj1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

John Thornton Buick GMC responded

Thank you! We are so glad we could assist.

January 23, 2021

This is a great service department! With an appointment, wait time is minimal, price for oil change is very reasonable. I would recommend them to my friends and family. More

by atthomp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Packard