John Thornton Chevrolet - Service Center

Thornton is a great place to provide excellent service for your auto needs, from purchasing a new vehicle to servicing. I have done business with Thornton for 15 years and always find the service great. for your auto needs, from purchasing a new vehicle to servicing. I have done business with Thornton for 15 years and always find the service great. I would highly recommend Thornton. More

I had to work with parts and the service department. Both groups did a good job of combining it for me to make it one pleasant experience! Both groups did a good job of combining it for me to make it one pleasant experience! More

Grant is the perfect salesman! !! Went above and beyond. I would recommend him. Very happy with his performance. !! Went above and beyond. I would recommend him. Very happy with his performance. More

Matthew was very knowledgable and professional when it came to handling my vehicle's issues. Kudos to Matthew! My vehicle was supposed to get the tires rotated as that came with the oil change. I did n came to handling my vehicle's issues. Kudos to Matthew! My vehicle was supposed to get the tires rotated as that came with the oil change. I did not appreciate the fact that the dealership wanted to charge me over $200.00 to rotate the tires due to the lug nuts on the tires being swollen. I was told that the lug nuts have a plastic coating them and that coating absorbs moisture, therefore they swell and are hard to get off! Why is that my problem when the dealership knows that is an issue. Sounds like a defective part issue that I shouldn't be responsible for. I have a 2014 Chevy Impala with only 68000 miles on it and it's been garage kept. We paid alot of money for this vehicle as it's a loaded LT1. I have a hard time accepting the cost to fix the issue is on me, when it should be the dealership that is responsible for it, as I feel it's a defective part issue. I've been driving for over 50 years and never had a problem with the lug nuts on any of the vehicles I drove. More

Felt kind of like a scam how the service tech gave me the pricing. Something like yes this is the price but because you have a diesel it’ll be more. Oh and another $20 to dispose of the fluids. So I asked hi pricing. Something like yes this is the price but because you have a diesel it’ll be more. Oh and another $20 to dispose of the fluids. So I asked him to give me he fluids to dispose of myself and he said he couldn’t do that. So if there isn’t an option for me to dispose of it then why isn’t it included in the price. More

Very professional, friendly, and knowledgeable employees! We will definitely be going back ! Enjoyable visit ! Thank you! We will definitely be going back ! Enjoyable visit ! Thank you! More

They saved my car. Very responsive and know my vehicle . Never going to tires plus again. Very responsive and know my vehicle . Never going to tires plus again. More

Everytime I get an oil change I have ask to get a updated decal agian decal agian More

I paid over $8,000 to fix my vehicle and now I’m back again. When I recently asked for a loaner vehicle, I’m told no. So now I have to spend even more money for rental and when I brought my car the 1st t again. When I recently asked for a loaner vehicle, I’m told no. So now I have to spend even more money for rental and when I brought my car the 1st time. I was told everything was good. But that only lasted five days. More

I've always had a good experience with the service department. They always do a great job keeping appointment times and getting you in when you are supposed to. Thank you. department. They always do a great job keeping appointment times and getting you in when you are supposed to. Thank you. More