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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,542 Reviews

1,542 Reviews of John Thornton Chevrolet - Service Center

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October 23, 2023

There was lots of confusion from a customer service standpoint even before I arrived. I finally reached a very helpful rep. When I arrived, however, the confusion continued. I was told my recalls would More

by CHRISLASALLE0223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

John Thornton Chevrolet responded

thanks for your feedback.

October 23, 2023

Not happy that I had to take my truck to discount tire to get the sensors reset. This is the first time I have ever been disappointed in my service. More

by ccibrokers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Boyd
Nov 02, 2023 -

John Thornton Chevrolet responded

Hmmm I will look into this. Sorry on this.

October 20, 2023

Excellent customer service, and I’m always appreciated. I will recommend to all my friends More

by CTYLIMO
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginald Widener, Eric Rivera, Brenden Boyd
Nov 02, 2023 -

John Thornton Chevrolet responded

Thanks for your kind words.

October 20, 2023

Excellent service. Kudos to Hannah in the Collision Center. She was very professional and knew exactly what she needed to do. More

by LDROEBUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

John Thornton Chevrolet responded

Thanks!!!!

October 18, 2023

Service dept was great. . My car did record where they were revving my C8 ZO6 when pulling it in for evaluation.. I understand the temptation.. More

by MBOYDATLANTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy...
Oct 19, 2023 -

John Thornton Chevrolet responded

Thanks!!

October 16, 2023

A good value for the amount spent to perform the required oil change & tire rotation service More

by raysb6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
Oct 16, 2023 -

John Thornton Chevrolet responded

Thank you for your feedback.

October 16, 2023

Excellent work knowledge and customer support. Satisfactory work and happy to work with employees staff. More

by NORA.WHATLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

John Thornton Chevrolet responded

Thanks for your feedback

October 12, 2023

John Thornton Chevrolet: Excellent dealership, excellent automotive service, excellent customer service. Their competent maintenance work matched with Chevy quality means repairs are few. Thornton is my go- More

by TEAMFR8R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel in service
Oct 16, 2023 -

John Thornton Chevrolet responded

Thanks for your feedback.

October 10, 2023

My car was there much to long and wasn’t informed as to when it would be ready. . I wasn’t happy with service. More

by banks9789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryon Steinke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

John Thornton Chevrolet responded

Sorry on the miscommunication. We appreciate your patience.

October 09, 2023

Attention to detail, quality service and professional customer service. Fast and reliable service… job done to my satisfaction. More

by etta_johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

John Thornton Chevrolet responded

Thank you very much

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