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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,532 Reviews

1,532 Reviews of John Thornton Chevrolet - Service Center

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July 06, 2023

Very caring and professional ! ! The Best !!! I have every confidence in Byron for all my service needs !!! More

by crazydarrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

John Thornton Chevrolet responded

Thanks

July 05, 2023

Easy on-line scheduling and check-in at dealership. Service was swift and without problems! More

by garobert7
Recommend Dealer
Yes
Employees Worked With
Brenden Boyd
Jul 06, 2023 -

John Thornton Chevrolet responded

Thanks

June 30, 2023

Everyone answers my questions and it’s a pleasant experience when I go for anything More

by SHONTALHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marva Thomas, Dino Hill
Jul 01, 2023 -

John Thornton Chevrolet responded

Thanks for your feedback. Have a great day!

June 29, 2023

As usual our service at John Thornton Chevrolet was performed completely and competently. We are always happy with our service there More

by SIDODSON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

John Thornton Chevrolet responded

Thanks for the feedback.

June 26, 2023

Always a courteous staff and very attentive to the needs of the customer. This is my 2nd vehicle purchased from them and 3rd vehicle serviced by them. John Thornton has never done me wrong! More

by ywebb1016
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Myrick, Brenden Boyd
Jun 27, 2023 -

John Thornton Chevrolet responded

Thank you very much

June 22, 2023

The Chevrolet dealership on Thornton rd, did a great job. Service my corvette and kept me informed about what's needed to be done. They had me back riding within two days. Great guys. More

by ROBINSONA2413
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

John Thornton Chevrolet responded

Thanks

June 22, 2023

Will not be coming back to this dealership. Was not treated fair in the finance office. Will tell as many people I can about my experience at John Thornton Chevrolet. Molly,my sales lady was ve More

by DMCFRY
Workmanship
Recommend Dealer
No
Employees Worked With
Molly King
Jun 27, 2023 -

John Thornton Chevrolet responded

Thanks for your feedback. We will check on this asap.

Jun 27, 2023 -

DMCFRY responded

No need to reach out to me. What’s done is done. Nothing will change if I go over my experience with you. Thanks but no thanks.

June 22, 2023

Poor service department and customer service. Amazed how I was treated by the service advisor after being a loyal customer after 20 and owner of 4 vehicles. More

by RASMITTYSMITH
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Bryon Steinke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Hedmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginald Widener
Jun 27, 2023 -

John Thornton Chevrolet responded

We have an open door policy. Kurt Hedmann is our service manager, please call him at (770)941-8550. We strive for complete satisfaction. Thanks for your feed back

June 22, 2023

I was sold a vehicle that had operational damage and was told that the operation was normal. I had to trade the vehicle because it was not getting fixed. This cost me several thousands of dollars but my n More

by CARLOS-POUNDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Hedmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Hinton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

John Thornton Chevrolet responded

The vehicle was inspected before and then after his experience driving it with his trailer and we could not find anything wrong with the vehicle. We also offered to trade him out but did not have anything he wanted so he traded elsewhere. Unfortunately there was no repair to be done.

Jun 22, 2023 -

CARLOS-POUNDS responded

The above reply is the biggest peace of mis-information ever stated. The trailer has never been on the truck at anytime because it was unsafe. Yes they offered to trade me with 6,000 depreciation on a truck that I'd only had for 3 weeks in my possession because they had it in the shop. Beware of this Dealership!.

June 21, 2023

Very friendly and professional staff. Went in for a battery and was seem less. Wish it would have been a bit quicker but overall good experience. More

by JOSEPH.ANDERSON2222
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brenden Boyd
Jun 27, 2023 -

John Thornton Chevrolet responded

Thanks so much for your patience.

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