John Thornton Chevrolet - Service Center

Jermald Passmore absolutely did the right thing and squeezed me into an oil change before the end of the week and before I had to drive back to Florida. He was extremely professional and helpful and ve squeezed me into an oil change before the end of the week and before I had to drive back to Florida. He was extremely professional and helpful and very informative with helping me get this taken care of before I moved. More

Once again I call the service department to let them know, I drop my car off in the evening, and when the service is complete the next day, Thornton Chevrolet lets me know. It happens this way virtually know, I drop my car off in the evening, and when the service is complete the next day, Thornton Chevrolet lets me know. It happens this way virtually every time without a problem. If things are horribly backed up, I'm always told that it might take a couple of days, and in my case that's fine since I have a backup vehicle. More

We worked with Reggie in service and with Billy in sales. Both were kind, knowledgeable and respectful. We are always pleased with our dealings with Thornton Chevrolet. Both were kind, knowledgeable and respectful. We are always pleased with our dealings with Thornton Chevrolet. More

I did everything online, and loved it. I had back surgery last October and couldn't go to look a lot of cars, so I did my search online and found the Chevrolet Blazer RS that I wanted even I had back surgery last October and couldn't go to look a lot of cars, so I did my search online and found the Chevrolet Blazer RS that I wanted even it was 200 miles a way from me. And John Thornton delivered it to me with no extra charge. More

I was a little disappointed. Normally this would be a 5 Star rating. The purpose of my visit was due to a blown front right blinker. The bulb was blown and needed to be replac Normally this would be a 5 Star rating. The purpose of my visit was due to a blown front right blinker. The bulb was blown and needed to be replaced. I called and spoke with an adviser. I told him about the message that I was receiving on my dashboard. He stated and confirmed that it was a blown bulb and assisted me to make an appointment. I arrived for my appointment on time. When I was greeted, I advised the sales/customer service representative the purpose of my visit. They had me to do a series of things with my lights. (Turn them on blinkers etc). My car was then taking to the back. I waited for almost 2 hours. The representative came and said Mr. Cox your front light bulb is blown. I was like I knew that and confirmed that with you. He then asked me did I want them to fix it? I was very disappointed because I just sat for two hours for them to determine that. When that was already determined before they took my car to the garage. I replied yes and confirmed again that I wanted them to repair it. It took them 20 minutes or less to fix it and I was on my way. I was a little annoyed on how everything went down. They could have advised me that it was going to take a long time. (Set an expectation for a minor repair) and then to come back and tell me that it was my light bulb. 4 stars for this visit. Normally this is a 5-star experience. More

The parts department is good but the mechanics need some help. My suburban was there for two weeks and they couldn’t find the problem with it. On my way home. It started giving me engine trouble again so I help. My suburban was there for two weeks and they couldn’t find the problem with it. On my way home. It started giving me engine trouble again so I took it to. Capital Cadillac they had it for four days and figured it was a cable problem where when the engine was put in at John Thorton, the spark cables weren’t secured, and one of the plug cables came off. More

great service, nice waiting room, great service, great service, great service, good good good good service, great service, good good good good More

My serviceman was very wonderful and it did not take that long for them to service my car And I was very comfortable while waited long for them to service my car And I was very comfortable while waited More

Thank you Mr Yates for your professionalism and patience. I will continue to rely on your experience. I will continue to rely on your experience. More

very good experience. service was great, friendly greeter, wait time was very good. service rep. was knowledgeable. service was great, friendly greeter, wait time was very good. service rep. was knowledgeable. More