Johnson Auto Plaza, Inc.

Bought a Dodge Journey from Johnson last August. It has been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the car back yet again I was told it would be over a week and a half before they would even take a look at it. The last three service visits were almost a week and a half on average before we could pick up the car. If you buy a car from them you would think they would want to make you a priority because that would be excellent customer service. This is the fourth time my car has needed service since we bought it in August and this business does not give a crap. I have scheduled an appointment with Brighton Ford. Here's hoping they know how to take care of customers. I will never buy a car from Johnson again. This business doesn't even rate one star based on how they are treating me. More

The parts department is worthless. Order a spare tire and jack assemble from them , the first week of February. We were told it would be in by the end of the month. We called on March 2nd. The person in the jack assemble from them , the first week of February. We were told it would be in by the end of the month. We called on March 2nd. The person in the parts department said it was on order but not in yet. Called back today, March 11th and was told there was no order for this part, under anybody's name. The person on the phone said he could order it but it will take 3 to 4 weeks to get it. POOR SERVICE. Called Larry Miller Jeep, talked to Joe. She found one in Nebraska and will have it here by Friday next week. GREAT SERVICE. Johnsons parts people need to take lessons from Larry Miller parts people. More

I have had a terrible experience with Johnson’s Gm service department. They have had my truck for going on 3 1/2 weeks and it’s still not fixed. They don’t communicate what is going on with what they service department. They have had my truck for going on 3 1/2 weeks and it’s still not fixed. They don’t communicate what is going on with what they are doing or really what they are not doing with my truck. It’s excuse after excuse why my truck isn’t done. They wasted two weeks saying they were diagnosing what the problem was. Before I finally was like let’s just put the parts in and see if that fixes it. Then they waste another week saying they can’t get my truck to regen. Then I’m like why won’t it regen. Then they tell me well you have two parts failing so I get the parts then they promise Me truck will be ready on Monday. I call they give me an excuse he got a late start on it and it will be ready today. So I call back at 4. They said James would call me back. Never called to let me know it wasn’t going to be ready. I call today and then they tell me they broke the a part on my truck and now they had to order a part to fix it. And they still haven’t gotten my truck to regen. I have very little confidence in them fixing my truck or actually getting it done tomorrow like they promised. I have spent around a $1000 taking Lyft rides to and from work while Johnson has been working on my truck. I will never take my truck back to them for service. Horrible experience. More

We were looking for a new (used) pickup truck. We did a little research on the good old internet, and found the truck of our dreams at Johnson auto plaza. A 2017 Ford F150. Angie answered our call, and we little research on the good old internet, and found the truck of our dreams at Johnson auto plaza. A 2017 Ford F150. Angie answered our call, and we made an appointment to see her. When we arrived, we were greeted by Angie, and 40 minutes later, we were driving away with our truck. That's it. No faffing around, no B.S. A quick and easy sale. Thank you Angie, and Johnson auto plaza. More

I have been searching for a truck for about a month and I've experienced mediocre customer service until I saw my ideal truck at Johnson Auto Plaza. I have to say my experience with the internet sales staf I've experienced mediocre customer service until I saw my ideal truck at Johnson Auto Plaza. I have to say my experience with the internet sales staff was absolutely amazing. They were straight with me, answered all of my questions and concerns. But the most important thing is they were genuine and extremely helpfull. I would recommend Rich and Chris to all of my friends and family. The finance manager was exactly the same. Sonia made the process extremely easy and fast. She is exceptional at her job and extremely helpful understanding all of the paper work. Thank you all for making my experience at Johnson Auto Plaza amazing! More

My family and I have purchased vehicles from the place for YEARS! Matt Boon and Matt Clyker are AMAZING at what they do. Super nice, and will make sure you get the best deal possible. Very happy and satis for YEARS! Matt Boon and Matt Clyker are AMAZING at what they do. Super nice, and will make sure you get the best deal possible. Very happy and satisfied with my purchases and my new Ram. More

Had service work done on a 2017 Challenger and Stephen Palko is great to work with he always kept me informed of what was going on. Palko is great to work with he always kept me informed of what was going on. More

A great experience with a reputable dealer! Fast and easy process from looking online to driving off the lot. I highly recommend Johnson Auto Plaza! process from looking online to driving off the lot. I highly recommend Johnson Auto Plaza! More

Nadine Love was great to work with in purchasing our new Silverado. We appreciated how conscience everyone at the dealership was with following Covid 19 protocols. Silverado. We appreciated how conscience everyone at the dealership was with following Covid 19 protocols. More

Scheduled to have my trucks oil pan changed out three weeks in advance. Took it there Friday and was told I would have it back no later than Monday. Got a message Monday afternoon saying it wouldn’t be d weeks in advance. Took it there Friday and was told I would have it back no later than Monday. Got a message Monday afternoon saying it wouldn’t be done until Wednesday. You had three weeks to get all of the correct parts you needed and now my plans to go see my family for the holidays are trashed. Asked for a rental and was told you had none. Stephan was very u professional Over the phone and hung up when we couldn’t reach a solution. More